I just got my new upgrade in from three. A lumia 925. Which some of you will know requires a micro sim card.
The phone came in yesterday and they have sent me a regular size sim.
When I phoned up they just kept insisting they have sent me a micro one and telling me how to insert it. Kinda making out I was just dumb.
I told them its definitely the wrong size and ive watched YouTube videos etc.
(Was hoping to post this all last night. But this morning I noticed on the sim they sent me, it's the wrong phone number printed on the card. Im keeping my number and have a text from them saying so.)
So they are sending me out a new on which takes 3-5 days.
So can i argue that im without a phone for then. (Well not really when i think about it, because they can tell right ? I would needed to have stopped using it.
This isnt all just to do with them sending me the wrong size sim. Im getting really fed up with them.
This is all on top of other problems, like choosing an actual handset in the first place due to their shocking low stock issues.
Also getting sent into town being told they had z1 compacts in stock and when I got in they didn't.
and just the general problems with three. (Very poor reception at times/ poor customer service etc .. dont know how many times in the past they have said they will phone me back regarding issues. Sales ? oh yes. Quick to phone then.)
So am I well within my rights to have a good moan at them and see if I can get some sort of 'compensation'/freebie etc
I have my wifes contract that i haven't yet renewed.
I had to pay £5.99 delivery for the handset which I wasn't to happy about.
It will come off my bill next month
Could i moan and get that took off?
Anything else? Technically ive bought something that doesn't work. Its like ive bought a car with no tyres. ..Ok, maybe not that bad.
The phone came in yesterday and they have sent me a regular size sim.
When I phoned up they just kept insisting they have sent me a micro one and telling me how to insert it. Kinda making out I was just dumb.
I told them its definitely the wrong size and ive watched YouTube videos etc.
(Was hoping to post this all last night. But this morning I noticed on the sim they sent me, it's the wrong phone number printed on the card. Im keeping my number and have a text from them saying so.)
So they are sending me out a new on which takes 3-5 days.
So can i argue that im without a phone for then. (Well not really when i think about it, because they can tell right ? I would needed to have stopped using it.
This isnt all just to do with them sending me the wrong size sim. Im getting really fed up with them.
This is all on top of other problems, like choosing an actual handset in the first place due to their shocking low stock issues.
Also getting sent into town being told they had z1 compacts in stock and when I got in they didn't.
and just the general problems with three. (Very poor reception at times/ poor customer service etc .. dont know how many times in the past they have said they will phone me back regarding issues. Sales ? oh yes. Quick to phone then.)
So am I well within my rights to have a good moan at them and see if I can get some sort of 'compensation'/freebie etc
I have my wifes contract that i haven't yet renewed.
I had to pay £5.99 delivery for the handset which I wasn't to happy about.
It will come off my bill next month
Could i moan and get that took off?
Anything else? Technically ive bought something that doesn't work. Its like ive bought a car with no tyres. ..Ok, maybe not that bad.

. On the M8 there are two pop-out trays... one for the SD card, and one for the SIM, and the instructions are not exactly clear about which one is for which 'card'. In the end I just went back to the store, and they swapped the regular SIM for a Nano-SIM, and they even fitted it for me... the HTC One (M8) is an amazing handset, but the pop-out trays are incredibly fiddly.