EE Privacy Breach?

Jason100 · 16-09-2014, 16:49

Yesterday evening i got a text message from my mobile provider EE about a Home Broadband deal which i thought would be ideal for my grandfather.

I showed the deal to my grandfather and he was interested in it. This morning we both looked at the deal on their website and all we put in was his post code to see if his area had the coverage for it.

Just now, EE phone my grandfather's landline and they wanted to know if he was looking at broadband deals today via their website! Can EE do this? Are they allowed to this? The only thing we put in on their website was my grandfathers postcode.

How have they got his landline number? He's not even a mobile customer with EE!

Have they been tracking the search via the cookies on my laptop or the information provided through their website?

bikerlad · 16-09-2014, 17:14

Are you sure you didn't enter a phone number or it auto-filled it in? I think the likely scenario here is the phone number was used on the search form and then they just called it back.

Jason100 · 16-09-2014, 17:22

Quote:

Originally Posted by bikerlad

Are you sure you didn't enter a phone number or it auto-filled it in? I think the likely scenario here is the phone number was used on the search form and then they just called it back.

Defiantly didn't put a phone number in the form. All the form asked was for the post code and name of road nothing else.

It's a bit sneaky of them to track him down to try and get him to buy something over the phone, though the deal in the text message is better than what he's getting from his current provider.

secretmsgs · 16-09-2014, 17:29

Very sneaky but that what it says when it ask to enter telephone number..

"Your postcode and landline allow us to locate your property and the broadband speed we can supply. We may use your landline number to contact you about EE broadband if you check your eligibility"

mupet0000 · 16-09-2014, 17:29

You gave them his phone number when you checked on their website.

https://broadband.ee.co.uk/home.do#linechecker

When checking if EE broadband is available, you type your postcode and you are required to enter your landline number.

secretmsgs · 16-09-2014, 17:31

Just realised you didnt enter the number..Thats strange..

d123 · 16-09-2014, 18:14

Quote:

Originally Posted by Jason100

Defiantly didn't put a phone number in the form. All the form asked was for the post code and name of road nothing else.

It doesn't ask for road name, it asks for post code and phone number...

http://s19.postimg.org/bnyw5ues3/image.jpg

david16 · 17-09-2014, 16:18

Quote:

Originally Posted by Jason100

Defiantly didn't put a phone number in the form. All the form asked was for the post code and name of road nothing else.

It's a bit sneaky of them to track him down to try and get him to buy something over the phone, though the deal in the text message is better than what he's getting from his current provider.

EE are not in the wrong.

He obviously had a look on their website to see what they offered. And by clicking on the Check availability button after entering his postcode and landline number EE are looking at it on him looking to come to agreement on taking out a contract.

He can't say he didn't know what was on offer and that it was only an enquiry if suddenly some contract details come through the post.

16-09-2014, 16:49	#1
Jason100 Forum Member Join Date: Dec 2004 Location: Back of the shed. Posts: 14,032	EE Privacy Breach? Yesterday evening i got a text message from my mobile provider EE about a Home Broadband deal which i thought would be ideal for my grandfather. I showed the deal to my grandfather and he was interested in it. This morning we both looked at the deal on their website and all we put in was his post code to see if his area had the coverage for it. Just now, EE phone my grandfather's landline and they wanted to know if he was looking at broadband deals today via their website! Can EE do this? Are they allowed to this? The only thing we put in on their website was my grandfathers postcode. How have they got his landline number? He's not even a mobile customer with EE! Have they been tracking the search via the cookies on my laptop or the information provided through their website?

16-09-2014, 17:14	#2
bikerlad Forum Member Join Date: Jun 2006 Location: London Posts: 391	Are you sure you didn't enter a phone number or it auto-filled it in? I think the likely scenario here is the phone number was used on the search form and then they just called it back.

16-09-2014, 17:22	#3
Jason100 Forum Member Join Date: Dec 2004 Location: Back of the shed. Posts: 14,032	Quote: Originally Posted by bikerlad Are you sure you didn't enter a phone number or it auto-filled it in? I think the likely scenario here is the phone number was used on the search form and then they just called it back. Defiantly didn't put a phone number in the form. All the form asked was for the post code and name of road nothing else. It's a bit sneaky of them to track him down to try and get him to buy something over the phone, though the deal in the text message is better than what he's getting from his current provider.

16-09-2014, 17:29	#4
secretmsgs Forum Member Join Date: Sep 2014 Posts: 100	Very sneaky but that what it says when it ask to enter telephone number.. "Your postcode and landline allow us to locate your property and the broadband speed we can supply. We may use your landline number to contact you about EE broadband if you check your eligibility"

16-09-2014, 17:29	#5
mupet0000 Forum Member Join Date: Sep 2007 Posts: 620	You gave them his phone number when you checked on their website. https://broadband.ee.co.uk/home.do#linechecker When checking if EE broadband is available, you type your postcode and you are required to enter your landline number.

16-09-2014, 17:31	#6
secretmsgs Forum Member Join Date: Sep 2014 Posts: 100	Just realised you didnt enter the number..Thats strange..

16-09-2014, 18:14	#7
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by Jason100 Defiantly didn't put a phone number in the form. All the form asked was for the post code and name of road nothing else. It doesn't ask for road name, it asks for post code and phone number... http://s19.postimg.org/bnyw5ues3/image.jpg

17-09-2014, 16:18	#8
david16 Forum Member Join Date: Nov 2001 Location: Central Belt Posts: 12,290	Quote: Originally Posted by Jason100 Defiantly didn't put a phone number in the form. All the form asked was for the post code and name of road nothing else. It's a bit sneaky of them to track him down to try and get him to buy something over the phone, though the deal in the text message is better than what he's getting from his current provider. EE are not in the wrong. He obviously had a look on their website to see what they offered. And by clicking on the Check availability button after entering his postcode and landline number EE are looking at it on him looking to come to agreement on taking out a contract. He can't say he didn't know what was on offer and that it was only an enquiry if suddenly some contract details come through the post.

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EE Privacy Breach?