Originally Posted by
Stuart_h:
“True story ....
Apple admitted that there was an issue that caused problems for a percentage of their customers and provided a case as a fix 
If jaguar announce a recall for a problem with brakes and I haven't experienced it personally does that mean there is no fault ???”
There very much was a problem, and Apple's way of handling it was farcical.
Remember Steve on stage showing very clever ways to hold other phones to replicate the fault? Hey, if we can show other phones that lose signal then it makes everything okay. (Anyone see any similarities to how people are now trying to bend and break other phones to prove the iPhone 6 plus bending is quite normal).
Remember this?
Quote:
“July 2, 2010
Letter from Apple Regarding iPhone 4
Dear iPhone 4 Users,
The iPhone 4 has been the most successful product launch in Apple’s history. It has been judged by reviewers around the world to be the best smartphone ever, and users have told us that they love it. So we were surprised when we read reports of reception problems, and we immediately began investigating them. Here is what we have learned.
To start with, gripping almost any mobile phone in certain ways will reduce its reception by 1 or more bars. This is true of iPhone 4, iPhone 3GS, as well as many Droid, Nokia and RIM phones. But some users have reported that iPhone 4 can drop 4 or 5 bars when tightly held in a way which covers the black strip in the lower left corner of the metal band. This is a far bigger drop than normal, and as a result some have accused the iPhone 4 of having a faulty antenna design.
At the same time, we continue to read articles and receive hundreds of emails from users saying that iPhone 4 reception is better than the iPhone 3GS. They are delighted. This matches our own experience and testing. What can explain all of this?
We have discovered the cause of this dramatic drop in bars, and it is both simple and surprising.
Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars. Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.
To fix this, we are adopting AT&T’s recently recommended formula for calculating how many bars to display for a given signal strength. The real signal strength remains the same, but the iPhone’s bars will report it far more accurately, providing users a much better indication of the reception they will get in a given area. We are also making bars 1, 2 and 3 a bit taller so they will be easier to see.
We will issue a free software update within a few weeks that incorporates the corrected formula. Since this mistake has been present since the original iPhone, this software update will also be available for the iPhone 3GS and iPhone 3G.
We have gone back to our labs and retested everything, and the results are the same— the iPhone 4’s wireless performance is the best we have ever shipped. For the vast majority of users who have not been troubled by this issue, this software update will only make your bars more accurate. For those who have had concerns, we apologise for any anxiety we may have caused.
As a reminder, if you are not fully satisfied, you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund.
We hope you love the iPhone 4 as much as we do.
Thank you for your patience and support.
Apple”
The best bit was how Steve Jobs passed the blame on to the networks. It wasn't losing signal, as you didn't have signal in the first place! Who knew! I do know one thing, the networks were FUMING when suddenly all the problems were down to them.
And when a very rushed update went out to other models, suddenly they started to report a lower signal. More accurate, apparently, and not in any way trying to imply that the iPhone 4 was/is no worse.
But people believed it and so as time has gone on, people insist there was no problem. People also started to defend the fault by claiming it was no worse than others.
And now history repeats itself, so perhaps next month when Apple announces the release of OSX 10.10 and some new iPads, we'll also see a stage full of rival phones and Tim Cook there to bend each and every one of them to prove that all big phones do that, so you're just expecting too much.
Oh and can anyone see how the 'We have discovered the cause of this dramatic drop in bars, and it is both simple and surprising.' bit and immediately think of that being a headline to a BuzzFeed story today?!