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Account Action Required Alert - Grr!!


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Old 27-09-2014, 17:58
CABINET
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Join Date: Feb 2006
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Am hoping someone more knowledgeable might be able to help me.

For the last few days when using my Nexus 7 I get an annoying alert in the left hand corner which says Account Action Required. When I tap on it it tells me "Couldn't sign in" and informs me that I have typed an incorrect password or my account has changed.

Since my lovely OH bought me an iPad for my birthday (which helps my aged eyes by virtue of being larger) I only use the Nexus for playing Candy Crush in the bath .

I have not tried to sign in to anything nor have I changed my password.

The alert comes up everytime I change the date/time to get extra lives on CC or if I open my wi-fi connection to get advice on how to pass another level.

I am just irritated with this blasted alert and would like to stop it.

Any ideas?

Incidentally I have no idea how to sign in anyway since I haven't used google for the last three years or so and have no idea what my password is .
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Old 28-09-2014, 09:59
Mandark
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Hmm. I wonder if your Nexus is still logged into Google. On one of your tablets, may be the iPad or your laptop, go to the Google website and use the 'need help' function which should be below the login link top right. There's a help wizard which includes an option for forgotten passwords. Use the wizard which will allow you to create a new password. You can then login and change the password to something more memorable. Once done, on your Nexus go to settings then accounts then tap the Google one. If your gmail address is showing then let us know as you re logged in and it must be another problem. If not tap on the login box (can't remember what it says exactly) and sign in with your new password and all should be fixed. Hope that helps.
https://www.google.co.uk
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Old 28-09-2014, 10:34
CABINET
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Thanks for this.

Unfortunately it won't allow me to do this unless I give it another email address to contact me.
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Old 28-09-2014, 16:45
Mandark
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Thanks for this.

Unfortunately it won't allow me to do this unless I give it another email address to contact me.
Ah yes I was going to mention that you'd need a second email address but I'd assumed you'd got one already. Sign up at MSN UK or Yahoo UK for a second free address. Always worth having a second email address anyway in case you have account problems with Google just as you are having.
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Old 28-09-2014, 18:31
CABINET
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Ah yes I was going to mention that you'd need a second email address but I'd assumed you'd got one already. Sign up at MSN UK or Yahoo UK for a second free address. Always worth having a second email address anyway in case you have account problems with Google just as you are having.
I do have another email address but I'm not giving it to google!

I hadn't thought of creating another one just to sort out this irritation so I will do that - thanks again.
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