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EE credit checks for PAYG, passports and nonsense?
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Thine Wonk
21-10-2014
There's a deal on HUKD at the moment that means that when you buy a PAYG sim card for £5 they give you 100MB of data a month for free every month with no need to ever top up again.

Well... I thought I'd give it a go mainly so I can do a bit of testing as 100MB isn't enough to do a lot with, for a fiver I thought may as well send off for one.

However why do they ask for so much personal information and do a credit check just for PAYG? years with bank, years at address, previous address etc you must present your passport when it's delivered and all that.

It has put me right off, I have sent off for it, but I don't like the fact I have been credit checked unnecessarily for a PAYG sim, and also I don't like the fact it has been 'referred' and i have to wait for the credit check.

Why would EE do this? seems mad,
secretmsgs
21-10-2014
Mine was reffered but the next day it went through.I ordered 2 free sims which didn't ask for any details other than address and name which arrived today but the one which i bought with £5 credit gone through credit check.. Both was ordered same time but credit sim is not yet with me,
Thine Wonk
21-10-2014
I just don't understand why they credit check on PAYG where you have actually paid in advance to 'top up' £5. I'll be a bit miffed if I see a credit check on my credit file next month (as I use Noddle) for NOT applying for credit, but getting a PAYG sim card.
maverickjesus
21-10-2014
Just request the SIM and don't agree to pay for any top up. Then you can just use the top up card in a normal shop.
japaul
21-10-2014
No idea why they are asking for all of this but you could just order the free sim and then top up £5 later. Alternatively get it in an EE store.

http://ee.co.uk/help/accounts-billin...ree-data-offer
Thine Wonk
21-10-2014
Oh and you still get the 100MB free each month? oh well, I've done it now, should have posted here first.

Really I just wanted to give it a quick test and maybe use it for an hour a month, at 100MB you're not going to be able to do much, but it's enough for a play around and a spare sim with a bit of data might come in useful you never know. All you have to do is just use it occasionally to keep it alive I think and they say 'for life'.
secretmsgs
21-10-2014
Just had a conversation with CS live chat regarding free 100 mb data free and this what they say

Sophie: at 20:56:16
Its not available with free sim.
Sophie: at 20:56:30
It comes with pay as you go pre loaded sim.

Sophie: at 21:05:14
No its only for phone.
Sophie: at 21:05:30
For Tablet sim we don't have such deal.


Harry: at 21:07:17
Registering your tablet and activating the free data to qualify No top-up required - just three easy steps: Insert SIM – follow the set-up instructions to find out how Click on your internet browser icon Register your details and click activate by 6 February 2015 – and you’re now ready to go online. And the free data then keeps on coming.

Harry: at 21:07:26
can you tellme how this works ?

Sophie: at 21:07:34
Sure.
Sophie: at 21:09:12
Yes, this is if you buy a pay as you go Tablet from EE.
japaul
21-10-2014
From the link I posted above

'If you’ve ordered a free SIM, you’ll need to top up by at least £5 by 4 January 2015.'
Thine Wonk
21-10-2014
So it says on Hotukdeals the steps to get it, and that is confirmed on the website when I placed my order. You do have to top up £5 initially though.

EE Pay as you go Combi SIM Pay Today Pay Monthly
FREE
SIM

------
£5.00
Top up

Free 100MB data every month
FREE

YOUR ORDER TOTAL
Including FREE Express delivery (EST delivery 1 days)

Pay Today.......Pay Monthly
....£5.00..............------
Thine Wonk
21-10-2014
I just got an email from them...
Quote:
“Hi

Your orders almost complete - we will have you up-and-running with superfast 4GEE soon.

There,s going to be a slight delay, as our amazing phones have been flying out as fast as our 4G network and the phone you have chosen is out of stock at the moment.

It should be available very soon, so we will send you an email to let you know when its been dispatched.

If the phone is not available within 7 days, we will get in touch to find you a suitable alternative.”

I didn't order a phone!!... did I? (doubts myself) What are EE doing!!! credit checks, phones out of stock, this is madness!
secretmsgs
21-10-2014
Lolz, Probably they are out of sims..This is what i received 2 days back when i ordered..

Hi,

Great news: your shiny new 4GEE pay as you go device is on its way

Delivery is completely free and if we get your order by 5pm, well do our best to deliver within two working days. If you've just bought a SIM card, that will come by first class post in the next three to five days.



DON'T FORGET YOUR ID



Remember you,ll need one of these forms of photo ID for the delivery driver to take a note of:



Passport

Photocard driving licence

National identity card

Police ID card

Military ID card

Registered disabled card
japaul
21-10-2014
Originally Posted by Thine Wonk:
“I didn't order a phone!!... did I?”

Well you did give them your bank details...
secretmsgs
21-10-2014
I just checked free sim which i received today and got a text message saying to topup atleast £5 before 4th january 2015 and you will get free 100mb data each and every month.. EE CS have no clue or any accurate information and just give us always wrong information.
japaul
21-10-2014
Originally Posted by secretmsgs:
“I just checked free sim which i received today and got a text message saying to topup atleast £5 before 4th january 2015 and you will get free 100mb data each and every month.. EE CS have no clue or any accurate information and just give us always wrong information.”

As I said, just read the bit on the website I quoted above from the link I posted. It's quite clear. There's always a good chance CS will get it wrong.
Bagov
23-10-2014
Originally Posted by secretmsgs:
“Lolz, Probably they are out of sims..This is what i received 2 days back when i ordered..

Hi,

Great news: your shiny new 4GEE pay as you go device is on its way

Delivery is completely free and if we get your order by 5pm, well do our best to deliver within two working days. If you've just bought a SIM card, that will come by first class post in the next three to five days.



DON'T FORGET YOUR ID





Remember you,ll need one of these forms of photo ID for the delivery driver to take a note of:



Passport

Photocard driving licence

National identity card

Police ID card

Military ID card

Registered disabled card”


That's nothing to do with a credit check,it's to make sure the device is delivered to the right person, not, for example, a lodger or burglar.
de525ma
23-10-2014
Originally Posted by Bagov:
“That's nothing to do with a credit check,it's to make sure the device is delivered to the right person, not, for example, a lodger or burglar.”

This.
Thine Wonk
23-10-2014
Originally Posted by Bagov:
“That's nothing to do with a credit check,it's to make sure the device is delivered to the right person, not, for example, a lodger or burglar.”

Originally Posted by de525ma:
“This.”

The point is, nobody ordered a device and they credit checked you on the website, asking how long with the bank, how many years at this address, previous blah blah... and they said clearly that it was a credit check..... for prepay
Skylover4life
23-10-2014
If it's being delivered via Royal Mail you SHOULDN'T need ID to receive it, ID was only usually used if you ordered a <b>phone or tablet </b>via an alternative delivery address via UKMAIL. (ex employee)
Jack_Wilson2
23-10-2014
Originally Posted by Thine Wonk:
“There's a deal on HUKD
However why do they ask for so much personal information and do a credit check just for PAYG? years with bank, years at address, previous address etc you must present your passport when it's delivered and all that.
#”

It's more for security and IMEI registration purposes each IMEI device has a address registered to it (With some exceptions). Main purpose for checking a PassPort is to prove you are who you are so they can register the device to you). It helps finding the owners of lost and stolen devices.
Stiggles
23-10-2014
Originally Posted by Jack_Wilson2:
“It's more for security and IMEI registration purposes each IMEI device has a address registered to it (With some exceptions). Main purpose for checking a PassPort is to prove you are who you are so they can register the device to you). It helps finding the owners of lost and stolen devices.”

That's not what this is about.

Its about people being credit checked for a pay as you go sim card only. No phone is involved.
Jack_Wilson2
23-10-2014
Originally Posted by Stiggles:
“That's not what this is about.

Its about people being credit checked for a pay as you go sim card only. No phone is involved.”

EE have the right to request information it's there Sim Card and you're using their services. The ICCID will get registered with the details you've provided them with.
Thine Wonk
23-10-2014
Originally Posted by Jack_Wilson2:
“EE have the right to request information it's there Sim Card and you're using their services. The ICCID will get registered with the details you've provided them with.”

I have no problems with them requesting information. My main gripe was doing credit searches for prepay PAYG where I'm not borrowing anything and I'm not taking out credit.

A bunch of credit searches can be damaging to a credit file and it is unnecessary. I am happy to provide information, but I don't think a credit check is necessary for PAYG, no other company does it.

Their systems then email me to tell me the 'phone' I ordered is out of stock, when all I ordered was a sim, and that I must show my passport when it gets delivered.

In my opinion they need to sort their systems out so that when you ask for a sim and top it up online as part of the request, they don't do all this rubbish. TBH I just want to cancel it now and I wish i'd never bothered, it's more trouble than it's worth and no sign of a dispatch or telling me the sim is on the way.

The deal said clearly on the website you got 100MB a month free, that's the only reason why I ordered it, but people are doubting that it even has that now and are suggesting it was a mistake and you only get it when buying a device.

It's all a confusing mess.
secretmsgs
23-10-2014
They were quicker in taking the money, someone in hukd have got his sim today, ill wait till tomorrow if not then will give them a call,one of the live cs told that website facing issues when i asked about credit check and she said will be fixed soon..
Jack_Wilson2
23-10-2014
Originally Posted by Thine Wonk:
“I have no problems with them requesting information. My main gripe was doing credit searches for prepay PAYG where I'm not borrowing anything and I'm not taking out credit.

A bunch of credit searches can be damaging to a credit file and it is unnecessary. I am happy to provide information, but I don't think a credit check is necessary for PAYG, no other company does it.

Their systems then email me to tell me the 'phone' I ordered is out of stock, when all I ordered was a sim, and that I must show my passport when it gets delivered.

In my opinion they need to sort their systems out so that when you ask for a sim and top it up online as part of the request, they don't do all this rubbish. TBH I just want to cancel it now and I wish i'd never bothered, it's more trouble than it's worth and no sign of a dispatch or telling me the sim is on the way.

The deal said clearly on the website you got 100MB a month free, that's the only reason why I ordered it, but people are doubting that it even has that now and are suggesting it was a mistake and you only get it when buying a device.

It's all a confusing mess.”

Can you link to a place on EE where it actually confirms that some kind of 'Credit Check' or as you put it 'Credit Searches' is in place for PAYG customers?

I'm sure if they did any kind of 'Credit Check' for a PAYG customer it would be a 'Soft Credit Check' which would have absolutely no impact on your credit score.

Originally Posted by Thine Wonk:
“
and that I must show my passport when it gets delivered”

All that's saying is a extra security method that you say who you are it's over the top for PAYG but like you said above

Originally Posted by Thine Wonk:
“
I have no problems with them requesting information.
”

Provide information where it's official from EE that a Credit Check is in place for PAYG customers as I'm doing a search and failing to find anything on the topic.

From my understanding asking for ID is simply to prove you are who you say you are, you can't guess that a Credit Check is being taken just for requesting to see your Passport.
moox
24-10-2014
Originally Posted by Jack_Wilson2:
“It's more for security and IMEI registration purposes each IMEI device has a address registered to it (With some exceptions). Main purpose for checking a PassPort is to prove you are who you are so they can register the device to you). It helps finding the owners of lost and stolen devices.”

Fairly sure IMEIs aren't required to be registered to any user at all. The fact that someone can buy a PAYG phone without handing over any details is testament to that.

They check passports on delivery for the reason already stated, that it is being delivered to the correct person.
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