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Can't find phone location in laptop


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Old 22-10-2014, 15:51
Pat_Smith
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Plugging my Moto G mobile into my laptop (Compaq CQ58) via USB to transfer photos / videos, the laptop appears to recognise the phone, making a beeping sound, and the phone says it's connected to a media device. However, I can't find the location of the phone in the laptop. In my PC it comes up as listed in My Computer under the hard drive etc, but in the laptop nothing shows up.

Any idea how I can locate the wretched thing, or how I might otherwise transfer my photos from phone to laptop?
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Old 22-10-2014, 17:02
Rodney McKay
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Are you using Windows 7?

What USB mode is the phone set to?
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Old 22-10-2014, 17:18
InfamousTeal
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Make sure you've entered the passcode on your phone, this can prevent the computer accessing it.. just a thought
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Old 22-10-2014, 21:39
Pat_Smith
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Are you using Windows 7?

What USB mode is the phone set to?

Yes, Windows 7. USB mode, I really don't know.
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Old 23-10-2014, 18:47
Pat_Smith
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Any ideas? I figured I was missing something obvious, but maybe not.

Can I search for it somehow once I plug it into the laptop?
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Old 24-10-2014, 08:43
npah3
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Have a look at

http://www.technobuzz.net/install-mo...s-windows-mac/

May be of help
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