For the past fortnight I have been experience a gradual deterioation of my Three Data and Network signal.
It started with a network outage which lasted 24 hours in the centre of Brighton. When the service resumed my data speed would not go past .02mbps!!! (Normally 3mbps)....Yes, that's point zero two!
I have been on the phone to Three's CS dozens of times(with lots of empty promises) and after much battling with them I eventually got tthrough to the 2nd line support team in Glasgow. What I was told was that one of the masts near me had degraded - I asked when it was going to be repaired - was told that because it was scheduled to be upgraded in Decemeber, that it is highly unlikely that it would be repaired before then, and that normal service will likley resume NEXT| FRIGGIN YEAR!
To make matters worse, now my indoor signal has gone!
Anyone else had similar experiences with Three?
Why the hell can't they just send someone out to repair the mast, it must be affecting hundreds of their customers. I have been with Three in the same area for years now and have never experiened such an outage and poor service as I am experiencing now.
It started with a network outage which lasted 24 hours in the centre of Brighton. When the service resumed my data speed would not go past .02mbps!!! (Normally 3mbps)....Yes, that's point zero two!
I have been on the phone to Three's CS dozens of times(with lots of empty promises) and after much battling with them I eventually got tthrough to the 2nd line support team in Glasgow. What I was told was that one of the masts near me had degraded - I asked when it was going to be repaired - was told that because it was scheduled to be upgraded in Decemeber, that it is highly unlikely that it would be repaired before then, and that normal service will likley resume NEXT| FRIGGIN YEAR!
To make matters worse, now my indoor signal has gone!
Anyone else had similar experiences with Three?
Why the hell can't they just send someone out to repair the mast, it must be affecting hundreds of their customers. I have been with Three in the same area for years now and have never experiened such an outage and poor service as I am experiencing now.




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Mark