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Three's Deteriorating Service and Empty Promises.(rant)
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toofast
01-11-2014
Originally Posted by pepstar:
“True, but if you read the forum posts these issues appeared to got significantly worse in the past 3 months.

I have a friend in Shrewsbury and he used to get around 5mbps until around 2/3 months ago now in the Harlescott area he is lucky to get 0.02 mbps, he has been told there is a mast fault (a familiar scenario of events in this thread) but they don't know when it will be fixed.

At this point i'd like to say I like the Three network, and in contrast I can goto another transmitter and get 20mbps+, so great! Its just the consistency of network availability in areas appears to have deteriorated over the last quarter, I just hope they have a plan to address these issues, as a fear just installing a 4G mast and hope all phones switch to it may not be enough, to avoid this deterioration in customer satisfaction.”

Never a truer word spoken.
toofast
01-11-2014
Deleted. Duplicate post.
wavejockglw
01-11-2014
I have friends in Glasgow moaning about throttling and poor speeds on 3 for some time. I have posted about that and some have stated that I have been lying and that 3 don't slow data. It now appears that some who have been critical of slow and throttled connections admit that 3 treat those who tether differently although 3's own website and information only lists P2P and Video compression as issues dealt with by TrafficSense.

Some clarity is needed regarding the issues raised and the comments made about 'tethering' using a 3 mobile.
jabbamk1
01-11-2014
Originally Posted by wavejockglw:
“I have posted about that and some have stated that I have been lying and that 3 don't slow data. It now appears that some who have been critical of slow and throttled connections admit that 3 treat those who tether differently although 3's own website and information only lists P2P and Video compression as issues dealt with by TrafficSense.

Some clarity is needed regarding the issues raised and the comments made about 'tethering' using a 3 mobile.”

No clarity it is needed. You're just making up crap as usual.

No one has posted that tethering isn't traffic managed or that trafficsense doesn't exist. It does. Traffic is managed at peak times and affects people who tether heavily.

You say it's not mentioned on the website. Yet it is. Right here.
Quote:
“we dedicate a certain amount of bandwidth to file sharing and to tethering”

So stop making up crap like you always do and trying to start another one of your silly arguments by pretending to not know about trafficsense.
omnidirectional
01-11-2014
Originally Posted by wavejockglw:
“I have friends in Glasgow moaning about throttling and poor speeds on 3 for some time. I have posted about that and some have stated that I have been lying and that 3 don't slow data. It now appears that some who have been critical of slow and throttled connections admit that 3 treat those who tether differently although 3's own website and information only lists P2P and Video compression as issues dealt with by TrafficSense. .”

The Three website has always said that TrafficSense includes tethering too.

Quote:
“... between 3pm and 12 midnight, we dedicate a certain amount of bandwidth to file sharing and to tethering, so that all other types of traffic can make the most of the rest of it. We don’t block file sharing. We just manage it at times when it affects other people trying to use our network.”

http://support.three.co.uk/SRVS/CGI-...Case=obj(4046)

Here's an archived page from 2012 which shows tethering was even listed back then: http://web.archive.org/web/201210170...Case=obj(4046)
wavejockglw
01-11-2014
The mention of 'tethering' is new I think. Not seen that before.

Something those who plan to use the service as an alternative to fixed line should take careful heed of.
jabbamk1
01-11-2014
Originally Posted by wavejockglw:
“The mention of 'tethering' is new I think. Not seen that before.

Something those who plan to use the service as an alternative to fixed line should take careful heed of.”

It's been there for at least a few years.

Once again you're trying to start another one of your petty arguments. Just leave it out please.
Thine Wonk
01-11-2014
Originally Posted by wavejockglw:
“The mention of 'tethering' is new I think. Not seen that before.

Something those who plan to use the service as an alternative to fixed line should take careful heed of.”

I have pointed this out plenty of times over the last few years. We've had many a discussion on this topic, I can't see how you couldn't know about this, nothing has changed for several years on this front and you've been very active on this topic.
wavejockglw
01-11-2014
The well known 3 defence brigade have arrived on thread.... but they don't explain the woeful 0.2Mbps speeds some seem to get using 3 in urban areas. I suspect congestion has a lot to do with the issue and that has been caused by AYCE data allowances which for lots of people mean they use 3 as an alternative to fixed line broadband.
jabbamk1
01-11-2014
Originally Posted by wavejockglw:
“The usual 3 defence brigade have arrived.... that does not explain the woeful 0.2Mbps speeds some seem to get using 3 in urban areas. I suspect congestion has something to do with it and that has been caused by AYCE data allowances which for lots of people mean they use 3 as an alternative to fixed line broadband.”

I have no issue with any of the posts in this thread.

I agree with them. No network should have the kind of problems that people here are facing.

But all you're trying to do here is start an argument like you always do.

The only posts I have an issue with are yours.

The posts in this thread seem to suggest that a mast requires maintenance and Three aren't doing it. As the OP says, their speeds were fine and then overnight they dropped. That doesn't sound like trafficsense or congestion, that sounds like an actual issue with the mast. It somethings all networks experience, not just Three.

Now seriously, stop causing arguments like you always do and get a life.
Thine Wonk
01-11-2014
Originally Posted by wavejockglw:
“The usual 3 defence brigade have arrived.... that does not explain the woeful 0.2Mbps speeds some seem to get using 3 in urban areas. I suspect congestion has something to do with it and that has been caused by AYCE data allowances which for lots of people mean they use 3 as an alternative to fixed line broadband.”

1 or 2 users repeating posts about their experience isn't representative of 8 million users all across the UK. Every network has faults and localised issues, including with capacity, all of them.

To be honest all the regulars here are bored of your constant agenda and petty arguments which distract from talking about other topics. It is the same thing you always keep coming back to and repeating .
wavejockglw
01-11-2014
I have the 3 defence league on ignore and won't be responding to any personalisation.

Only interested in real reasons for the issues brought to light in this thread which have been dismissed as false previously.
Thine Wonk
01-11-2014
Oh we're back to ignore! well many can play that game and I suggest we do
wavejockglw
01-11-2014
Why do some claim to have 'insider' information and post as 3 UK advisors then claim they don't work for the company? Surely only those employed or contracted by 3 would know what they plan/do?

I can't figure that out....

Anyway, the user experience for data is far short of what it should be in many areas of Glasgow from what friends have told me who are using 3 on smartphones and that is the real issue.
moox
01-11-2014
Originally Posted by wavejockglw:
“Anyway, the user experience for data is far short of what it should be in many areas of Glasgow from what friends have told me who are using 3 on smartphones and that is the real issue.”

And any network will have trouble spots. I could say that the whole of Cornwall is dismal for Vodafone and O2, just as you might think they're the bees knees up there.
jabbamk1
01-11-2014
Originally Posted by wavejockglw:
“Why do some claim to have 'insider' information and post as 3 UK advisors then claim they don't work for the company? Surely only those employed or contracted by 3 would know what they plan/do?

I can't figure that out....”

Haha. I get data points from various sources from all telecommunications companies. Not just Three.

For example, did you know that Google sold 500,000 Nexus 4's and 5's in the UK through to Dec 31st 2013. 50,000 in 2012 and 450,000 in 2013.

Does this mean I work for Google now?

Or did you know that Apple have sold through over 30 million iPhones in the UK since 2007.

So do I work for Apple now?

Or how about that 1 million devices running Windows Phone have been sold through in the UK during H1 FY2014-15.

So do I work for Microsoft now?

Or maybe you should know that Huawei have sold in 600,000 Mate 7's into the EMEA region this past month taking global shipments to just under 2 million worldwide.

Do I work for Huawei now?

None of the above data is public btw. You could say I got it from "insider" sources. But anyway, what I'm trying to say is that I don't work for Three.
Kal El
01-11-2014
Originally Posted by wavejockglw:
“Why do some claim to have 'insider' information and post as 3 UK advisors then claim they don't work for the company? Surely only those employed or contracted by 3 would know what they plan/do?

I can't figure that out....

Anyway, the user experience for data is far short of what it should be in many areas of Glasgow from what friends have told me who are using 3 on smartphones and that is the real issue.”

How would you know what some claim if you have them on ignore?
DevonBloke
01-11-2014
Originally Posted by jabbamk1:
“Haha. I get data points from various sources from all telecommunications companies. Not just Three.

For example, did you know that Google sold 500,000 Nexus 4's and 5's in the UK through to Dec 31st 2013. 50,000 in 2012 and 450,000 in 2013.

Does this mean I work for Google now?

Or did you know that Apple have sold through over 30 million iPhones in the UK since 2007.

So do I work for Apple now?

Or how about that 1 million devices running Windows Phone have been sold through in the UK during H1 FY2014-15.

So do I work for Microsoft now?

Or maybe you should know that Huawei have sold in 600,000 Mate 7's into the EMEA region this past month taking global shipments to just under 2 million worldwide.

Do I work for Huawei now?

None of the above data is public btw. You could say I got it from "insider" sources.”

BAZINGA!!!!!

Hahahahahahaha
jabbamk1
01-11-2014
Originally Posted by DevonBloke:
“BAZINGA!!!!!

Hahahahahahaha”

It's quite funny how often stuff like this happens.

Some guy on HUKD was convinced I worked for EE because I kept posting about a deal they had on and expanding on their 4G plans.

I don't work for any major network. I'm just able to get data from various companies in the telecommunications sector.
TheRottweiler
02-11-2014
I drove from Birmingham to Gatwick last night and was streaming Talksport on my iPhone and it only dropped once for about 20 seconds near Watford
I'm on 3 the One Plan
totalhysteria
02-11-2014
Hate to chip in with a negative, but where I live in a town just north of Brighton I have seen speeds drop significantly (with no 4g rollout) the main mast in town is fully dc hsdpa and has given me 20+mbps (even in trafficesense hours) now my tests come out around 4-5mbps. Other side of town gives me 0.03 mb (possibly not a dc mast)

When I started with three last July I was really impressed after being with O2 since the genie days. Now I'd certainly think twice before renewing with them. Not fussed about 4g although it would be nice - the Brighton rollout is still pitiful- but useable speeds on whatever tech is a must. 0.03mb is just poor.
Thine Wonk
02-11-2014
Sounds like you and the OP of this thread are both in the same local area, so it could be the same issue for both of you.
Faust
02-11-2014
If you watched the feature on Watchdog a couple of weeks ago you would realise there's nothing to choose between them.

All the contracts appear to be similar i.e. a get out of jail free card. The networks do not guarantee you will get a signal indoors or that you will get a signal at all. If a mast goes down they can seemingly repair it in their own time or even not at all and if your phone won't work in the interim due to no signal then - tough!

What's Ofcon doing about it? Naff all, it is they who sanctioned the contracts.
Thine Wonk
02-11-2014
This isn't about phone coverage though, this is about data speeds. They never guarantee a speed in any given location and it sounds like it is a fault or issue in the area these two live in. It will hopefully be fixed when Three catch up and put a new site live if that's what is needed, although that can take several months to sort out.
toofast
02-11-2014
Originally Posted by totalhysteria:
“Hate to chip in with a negative, but where I live in a town just north of Brighton I have seen speeds drop significantly (with no 4g rollout) the main mast in town is fully dc hsdpa and has given me 20+mbps (even in trafficesense hours) now my tests come out around 4-5mbps. Other side of town gives me 0.03 mb (possibly not a dc mast)

When I started with three last July I was really impressed after being with O2 since the genie days. Now I'd certainly think twice before renewing with them. Not fussed about 4g although it would be nice - the Brighton rollout is still pitiful- but useable speeds on whatever tech is a must. 0.03mb is just poor.”

It seems like .o2 -.03mbps is common in Brighton. Yet again. I had 2nd line Support on the phone the other day..promised to fix it in 7 days...blah blah. I get the same old script from then time and time again. I used to think they actually did something!
Now in my third week of barely any network or data connection. Prior to this episode I had 5 full bars on my phone and adequate data for years.
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