Whilst parent company O2 have launched 4G at the same cost, GiffGaff have decided to start charging extra for their 4G tariffs which will launch on November 12th 2014.
4G Launch
After a long wait from the original launch date of March, GiffGaff announced that they would be rolling out 4G to everyone later this month and introduced a number of new 4G only tariffs. One of the notable differences was that GiffGaff did not introduce an unlimited data 4G tariff. Unlimited data on GiffGaff has been a hot topic recently with the MVNO blocking 0.2% of it's userbase because of "abusing" the unlimited data package.
GiffGaff is focusing on customer experience this year and they say their 4G packages allow users to get the best experience at a great price.
Goodybags
GiffGaff are offering 500 minutes, Unlimited texts and 1GB of 4G data for £12pm which is £2 more than the equivalent 3G package. 3GB is available for £15 which is a £3 increase over their 3G goodybag. 5GB is available for £18 which again is a £3 increase. GiffGaff confirmed that their 3G packages will still sit alongside their 4G packages and allow users to choose between a 3G or 4G package.
There is no data package with more than 5GB data which is slightly disappointing as every other network provides 5GB+ and GiffGaff are known for providing great value data plans for users on a budget. There is no unlimited data plan on 4G but you can still buy Unlimited data on 3G for £18. This price is due to increase to £20 in the new year.
Image containing 4G goodybag prices.
Data Experience
Along with the 4G launch, GiffGaff announced that they will be implementing their new data management tool, Traffic Flow. Traffic Flow is designed to manage the data experience and ensures that network resources are shared evenly and fairly between members.
GiffGaff confirmed that over 2,500 members have been blocked from purchasing an unlimited data goodybag for using too much data. They will continue to block users who abuse the data network.
As well as this, GiffGaff will continue to block tethering and will now introduce a 300Kbps speed cap for those using too much data during peak times. GiffGaff have not given a usage limit before the throttle will kick in but explained that the speed cap will only apply during peak times*. P2P traffic is also being throttled to 100Kbps at peak times.
Video optimisation is something that GiffGaff are looking into to also improve the data experience for users.
4G Launch
After a long wait from the original launch date of March, GiffGaff announced that they would be rolling out 4G to everyone later this month and introduced a number of new 4G only tariffs. One of the notable differences was that GiffGaff did not introduce an unlimited data 4G tariff. Unlimited data on GiffGaff has been a hot topic recently with the MVNO blocking 0.2% of it's userbase because of "abusing" the unlimited data package.
GiffGaff is focusing on customer experience this year and they say their 4G packages allow users to get the best experience at a great price.
Goodybags
GiffGaff are offering 500 minutes, Unlimited texts and 1GB of 4G data for £12pm which is £2 more than the equivalent 3G package. 3GB is available for £15 which is a £3 increase over their 3G goodybag. 5GB is available for £18 which again is a £3 increase. GiffGaff confirmed that their 3G packages will still sit alongside their 4G packages and allow users to choose between a 3G or 4G package.
There is no data package with more than 5GB data which is slightly disappointing as every other network provides 5GB+ and GiffGaff are known for providing great value data plans for users on a budget. There is no unlimited data plan on 4G but you can still buy Unlimited data on 3G for £18. This price is due to increase to £20 in the new year.
Image containing 4G goodybag prices.
Data Experience
Along with the 4G launch, GiffGaff announced that they will be implementing their new data management tool, Traffic Flow. Traffic Flow is designed to manage the data experience and ensures that network resources are shared evenly and fairly between members.
GiffGaff confirmed that over 2,500 members have been blocked from purchasing an unlimited data goodybag for using too much data. They will continue to block users who abuse the data network.
As well as this, GiffGaff will continue to block tethering and will now introduce a 300Kbps speed cap for those using too much data during peak times. GiffGaff have not given a usage limit before the throttle will kick in but explained that the speed cap will only apply during peak times*. P2P traffic is also being throttled to 100Kbps at peak times.
Video optimisation is something that GiffGaff are looking into to also improve the data experience for users.
giffgaff is the mobile network run by you. It is founded on the belief that there is a better way to do mobile and boasts a consumer centric approach that puts members (customers) at the heart of the brand’s offering and is setting new standards for member (customer) satisfaction. giffgaff has recently been named Which? top provider in the industry based on an overall 76% customer satisfaction score for Contract and 79% customer satisfaction score for PAYG. GiffGaff has over 1.2m registered customers as of H1 2014*Peak times are from 3pm to midnight