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Three phases out "The One Plan" and Unlimited tethering


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Old 01-03-2016, 07:25
finbaar
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Now don't take this the wrong way but I wonder if Three are happy to let go the small number of people who are the use the most data and willing to give discounts to those who don’t use much. People are complaining that the network has become slow so they would be quite happy for certain customers to become someone else’s problem.
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Old 01-03-2016, 08:47
NathDogg
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Now don't take this the wrong way but I wonder if Three are happy to let go the small number of people who are the use the most data and willing to give discounts to those who don’t use much. People are complaining that the network has become slow so they would be quite happy for certain customers to become someone else’s problem.
I use on average 30GB/month and was offered and accepted the unlimited everything (12GB tethering) for £20/month. I don't know if you would consider that high or not? I barely tether, so most of that is handset usage.
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Old 01-03-2016, 09:01
jchamier
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I barely tether, so most of that is handset usage.
Out of interest is that due to video? Do you not have WiFi when indoors?
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Old 01-03-2016, 09:07
NathDogg
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Yes my main usage is video and music streaming whilst I have downtime at work. I have access to wifi but I often find my mobile data to be faster and more reliable. I exclusively use wifi whilst at home though.
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Old 01-03-2016, 21:06
toofast
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I've just got indoor 4g and it's way faster than my old land line broadband. Still on the old one plan thank goodness. Sods law will say they will probably ask me to change to the new contract soon after years of data speeds of.03mbps! Now I get 30 Mbps!
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Old 02-03-2016, 17:09
jonmorris
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Update: After escalating things via the social media team, I got a call and someone else who still couldn't confirm if they've found the original phone call at the start of February.

She went through a scripted response about how unhappy people are to have been moved off the One Plan, the best plan they've ever done and with some people paying as little as £12 (really? Damn, wish I'd paid that!) etc.

She then went on to say that the plan I'd been offered was an error, and it was also a plan that should have had just 2GB tethering. I then interrupted and said that 2GB was always handset plans, but she then went on to say that they may have agreed £20 but it was a mistake and the best price was £28.

Bear in mind, I'd already been asked for £4 extra before for 12GB tethering. Now I'm asked for £8 more. And apparently NOBODY has ever had a discount as Three is not allowed to discount. I was given a one off deal, except I wasn't as they put me on a £30 rate anyway - and the wrong amount of minutes and tethering.

They literally say something different every time you speak to them, but to cut a long story short, I said I'd have to take the PAC as I was being lied to, and she did.

I then followed up my disgust with the social media team who replied that because I've asked for my PAC, the complaint was closed and considered sorted!

I am now requesting a copy of my account details, the recordings of the calls and anything else as surely they have to honour a deal made on the phone? While I expect they have a right to refuse to sell to anyone, they surely must have suitable grounds.

Of course they've made me ask to disconnect by not agreeing to paying £28. For 600 minutes!

They have refunded my line rental for the month and they advised me to cancel my direct debit, which I said I wouldn't do as I can just imagine them having an outstanding amount that leads to legal action.

A total bunch of incompetent idiots. I told them they'd put me on an old plan and they could fix it, but no, they've stuck to the line that I can't have the deal and it was a mistake..
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Old 02-03-2016, 17:23
squawkBOX
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I think the bigger issue here is that the people at 3GlobalServices in India are rules driven and don't think outside of the box. In the past I'd've always taken it up with the Exec Office in Glasgow, but I hear these days they are quite strict on what they do. However, it is still worth a try, email the CEO and you'll go direct to them.

The easiest way to keep you was to have admit there was an error, apologize, give you a credit then offer you the unlimited calls/SMS/data and 12GB of tethering for £20 a month.

Maybe it is time to take the jump over to EE/Voda?
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Old 02-03-2016, 17:29
jonmorris
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I think the bigger issue here is that the people at 3GlobalServices in India are rules driven and don't think outside of the box. In the past I'd've always taken it up with the Exec Office in Glasgow, but I hear these days they are quite strict on what they do. However, it is still worth a try, email the CEO and you'll go direct to them.

The easiest way to keep you was to have admit there was an error, apologize, give you a credit then offer you the unlimited calls/SMS/data and 12GB of tethering for £20 a month.

Maybe it is time to take the jump over to EE/Voda?
I've already got accounts on Vodafone and EE, and really want to stay with Three. I keep asking to get put back to Glasgow and they refuse - or never actually outright refuse, they just never actually transfer me.

I am starting to wonder if this has become a little more personal, given my blog posts about Feel at Home being restricted and then the big story at the end of January in all the mainstream media that I was featured in, as well as my own story.

I cannot believe they're now talking about me being on a plan that should have had just 2GB tethering, and constantly ignoring the fact that I wasn't even put on the right plan. I got put on the £30 plan the letter said, but with only 4GB tethering. They simply cannot budge, despite surely being able to look through my account.
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Old 02-03-2016, 21:48
mostwant3d
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Three have certainly lost their way.

I joined three when they first started and was put onto their one plan rolling contract in 2014.
I too got the letter stating they will be improving the service by doubling my monthly fee automatically. This must be what they mean by #makeitright

So I really couldn't be bothered changing networks and read online people have been offered AYCE mins/text/data on a 12M contract.

Seemed reasonable and having asked for my PAC they didn't come close to his offer n sent me my PAC.

Anyways my bro called to cancel in a last ditch effort to keep him they offered him that deal. I took the phone n said I'll have that deal as now I know it to be available.

He logged into my account and refused to give this deal evn though moments earlier her offered it to my bro... best price they would do was 25£/M with 600 mins lol

They didn't seem too bothered by Vodafones deal either.

#goodbyethree
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Old 02-03-2016, 22:02
jonmorris
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It's the lies though. Saying nobody else gets deals.

And the ultimate lie when you agree verbally to a new tariff and then they lose the recording and change what you were offered (and even then, get that wrong).
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Old 02-03-2016, 22:55
WelshBluebird
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Surely there must be some kind of legal case against Three there? A verbal contract is still a contract that they agreed to. I wonder how Three would react if someone tried to get out of their phone contract by claiming it was a mistake and they didn't mean to agree to it lol.
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Old 02-03-2016, 23:31
jonmorris
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Surely there must be some kind of legal case against Three there? A verbal contract is still a contract that they agreed to. I wonder how Three would react if someone tried to get out of their phone contract by claiming it was a mistake and they didn't mean to agree to it lol.
I'm not sure I've got the time to go down that route unless absolutely necessary, but I won't be letting it go either. I'm requesting the compliant be reopened and asking for all my personal data, and will raise with the executive team.

All they need to do is bloody honour the agreement and they'll get £240 a year from me. And not come up with nonsense about 2 and 4GB personal hotspot limits.

And actually bill me the correct amount.
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Old 03-03-2016, 11:36
corf
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Well I got my letter, spoke to India, got lied to about their rivals capping after 6gb, called the girl unprofessional and got my pac code.

I used to be a big fan of three but Id struggle to recommend them based on current prices and behaviour.
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Old 03-03-2016, 13:29
Photogaz
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Does anyone know what the deal is with existing contracts. I changed over to £25 a month unlimited data and 4Gb Hotspot and my contract came to an end in Jan.

Will it auto default to the higher price soon or will they tell me they will move me?
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Old 03-03-2016, 13:49
jonmorris
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The tariffs with personal hotspot aren't being axed, although never say never.

The next move will likely be scrapping AYCE data, but not straight away.
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Old 03-03-2016, 14:20
Photogaz
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What I mean is now that my contract is up, do they put me onto a rolling 30 day automatically? They haven't yet.
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Old 03-03-2016, 14:27
joeluken
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What I mean is now that my contract is up, do they put me onto a rolling 30 day automatically? They haven't yet.
When your contract reaches its minimum term date it will just continue with the same allowance and cost as monthly rolling contract.

If Three wants to vary your terms i,e change your hotspot allowance it will need to provide 30 days notice of the change and if you wish to terminate the contract you are also required to provide Three with 30 days notice.
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Old 03-03-2016, 14:53
D_S7
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Well I got my letter, spoke to India, got lied to about their rivals capping after 6gb, called the girl unprofessional and got my pac code.

I used to be a big fan of three but Id struggle to recommend them based on current prices and behaviour.
I said the same after I spoke to three about 2-3 weeks ago, some people here accused me of being a three hater because I called them lying swine after being lied to and told different things on every phone call.
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Old 04-03-2016, 01:24
Guv'nor
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Well I got my letter, spoke to India, got lied to about their rivals capping after 6gb, called the girl unprofessional and got my pac code.

I used to be a big fan of three but Id struggle to recommend them based on current prices and behaviour.
They told me the same lie.
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Old 04-03-2016, 18:42
Prof-x
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I too was told the same lie, packages offered not competitive so pointless staying.

All I asked for is ayce everything for £20 which other people here have got.
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Old 05-03-2016, 08:56
Pdid
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I too was told the same lie, packages offered not competitive so pointless staying.

All I asked for is ayce everything for £20 which other people here have got.
Me three, I've spoke to them on numerous occasions with no joy. I decided about 10 days ago to let them ring me. I'm still waiting. PAC runs out on the 16th.

Thing is if I decide to take the 200 mins @ £20, which is what I'm looking at at the minute, then my data usage will go up as I will be making calls through Whatsapp or similar to avoid using minutes. Senseless......
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Old 05-03-2016, 16:31
B_W2
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Any further information on what you suggested Jon about the axing of AYCE handset data?

I surely think this would be the "straw what breaks the camels back" Without AYCE handset data, and with the recently raised prices overall, there are very few reasons to stay with Three- especially against EE??

Its up to Three (or more likely the big chiefs at Hutchinson) but if they do that, I think they will be finished.

Thoughts anyone?
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Old 05-03-2016, 18:15
Thine Wonk
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Any further information on what you suggested Jon about the axing of AYCE handset data?

I surely think this would be the "straw what breaks the camels back" Without AYCE handset data, and with the recently raised prices overall, there are very few reasons to stay with Three- especially against EE??

Its up to Three (or more likely the big chiefs at Hutchinson) but if they do that, I think they will be finished.

Thoughts anyone?
I wouldn't take that comment to mean it is likely in the foreseeable future. We can't say what will happen on any of the networks further ahead than 2-3 years.

If you remember back, O2 did unlimited data once, they ended it, they are still going. However there's no appetite to end it at the moment, so don't worry and I'm sure more spectrum will come along in future and the networks will be offering bigger allowances in the longer term.
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Old 05-03-2016, 20:13
david16
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I wouldn't take that comment to mean it is likely in the foreseeable future. We can't say what will happen on any of the networks further ahead than 2-3 years.

If you remember back, O2 did unlimited data once, they ended it, they are still going. However there's no appetite to end it at the moment, so don't worry and I'm sure more spectrum will come along in future and the networks will be offering bigger allowances in the longer term.
Three reducing from AYCE per month to just 1GB per month on the All In One 20 PAYG package would be an unprecedented drop never been seen before. Just hope the PAYG AYCE data can last on three and they don’t suddenly make such a savage reduction of data.

Even in the worst case scanario and just say three do eventually remove AYCE data from PAYG, that they offer at least 4 to 6 GB of data on their All In One 20 package. That would be far better than a pitiful 1GB of data, that’s for sure.

Hope 3-2-1 remains a permanent fixture on three as well.
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Old 05-03-2016, 20:37
B_W2
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As long as the AIO 20 sticks with AYCE data I will stick with Three.

The absolute worst-case I would accept is Three sticking with AYCE handset data on the AIO 25 for £25- as long as they upped the minutes.

After that it would be daft because EE offer quite a bit on £25+ SIM only....

Let's hope, AYCE handset data sticks, they up the tethering amounts for all plans, they buy O2 and integrate their networks using the decent bits of that network (not the hopeless bits) and build on 4G coverage and super voice
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