I was a £12.90/month customer - 200/AYCE texts/AYCE data and got the letter.
I read jon morris's article and a few of the posts and phoned the number and got the usual treatment from a customer advisor, then an "alleged" customer relations manager, after some more negotiation I managed to escalate the issue to the Glasgow Executive Office.
The guy on the other end couldn't of been more helpful, in the end I'm happy with the network, everything has it quirks and I managed to get -- £21/month 600 mins/AYCE texts/AYCE data on a 12 month term which I'm happy with.
I know people have done better but I've had a good run since 2013, I'm a big fan of "Feel at Home" (as much as it's crippled) and use it a lot as they cover the countries I need, the 12GB hotspot is a further bonus.
I wish all the other users as much luck with their changeovers. If anything remain patient, polite and keep pushing.
I read jon morris's article and a few of the posts and phoned the number and got the usual treatment from a customer advisor, then an "alleged" customer relations manager, after some more negotiation I managed to escalate the issue to the Glasgow Executive Office.
The guy on the other end couldn't of been more helpful, in the end I'm happy with the network, everything has it quirks and I managed to get -- £21/month 600 mins/AYCE texts/AYCE data on a 12 month term which I'm happy with.
I know people have done better but I've had a good run since 2013, I'm a big fan of "Feel at Home" (as much as it's crippled) and use it a lot as they cover the countries I need, the 12GB hotspot is a further bonus.
I wish all the other users as much luck with their changeovers. If anything remain patient, polite and keep pushing.




