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Three phases out "The One Plan" and Unlimited tethering
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jonmorris
27-03-2016
Originally Posted by jonmorris:
“At midnight tonight I will find out if Three has finally put me on the right plan and adjusted my account to refund me what I was overcharged.

Anyone want to place bets?”

Quoting myself - they've only gone and got it right. Right plan, right price and honoured the refund which means my bill next month is -£11!

Fair play Three, you made it right in the end.

Still have to see what you offer my wife though...
jonmorris
27-03-2016
Spoke too soon as I've lost the 2000 3to3 minutes. It still has it as a special offer on My3 so hopefully a simple webchat can fix that.
joeluken
27-03-2016
Originally Posted by jonmorris:
“Quoting myself - they've only gone and got it right. Right plan, right price and honoured the refund which means my bill next month is -£11!

Fair play Three, you made it right in the end.

Still have to see what you offer my wife though...”

I also just got my first bill since the "correction" . Looks like they got it right this time !

https://www.dropbox.com/s/csaikmj78l...02016.JPG?dl=0
lozzauk85
27-03-2016
Is there any truth to the price rise mentioned on the last page? Considering a return to three in around 6 weeks, but with another £3 price increase it'll throw a spanner in the works
Yogimax
28-03-2016
So I've just received my letter! Time to ring up, be polite and patient but keep saying no...
MTUK1
28-03-2016
Originally Posted by Yogimax:
“So I've just received my letter! Time to ring up, be polite and patient but keep saying no...”

You have mail on Easter Monday?
joeluken
28-03-2016
Originally Posted by MTUK1:
“You have mail on Easter Monday? ”

Funny you mention that I was awoken by a phone call from the Amazon delivery guy at my locked gate earlier today with a delivery ! Wasn't expecting that on a bank holiday.
MTUK1
28-03-2016
Originally Posted by joeluken:
“Funny you mention that I was awoken by a phone call from the Amazon delivery guy at my locked gate earlier today with a delivery ! Wasn't expecting that on a bank holiday.”

I know couriers sometimes do deliver on Sundays and holidays, but I didn't think the Royal Mail did.
Yogimax
28-03-2016
Originally Posted by MTUK1:
“I know couriers sometimes do deliver on Sundays and holidays, but I didn't think the Royal Mail did.”

Delivered to wrong address, and left round this morning.
Yogimax
28-03-2016
Originally Posted by Yogimax:
“So I've just received my letter! Time to ring up, be polite and patient but keep saying no...”

So far I have been offered 200 mins, AYCE data with 12Gb personal hotspot, unlimited texts for £20 after complaining about the price rise.

Now being escalated to the "manager"...

Let's see what is offered.
Yogimax
28-03-2016
Originally Posted by Yogimax:
“So far I have been offered 200 mins, AYCE data with 12Gb personal hotspot, unlimited texts for £20 after complaining about the price rise.

Now being escalated to the "manager"...

Let's see what is offered.”

So the manager's offer was:

12 month SIM only - AYCE data, 4Gb personal hotspot, unlimited texts, 600 minutes, including 2000 3/3 minutes added on as special dispensation for £20 a month.

As I need the security of the 12Gb personal hotspot that has been offered to others, I have requested and received my PAC code.

The ball is back in their court!
jonmorris
28-03-2016
I'm amazed they are using 4GB personal hotspot as a bargaining tool, given AYCE data plans should always have 12GB!
plymouthbloke1974
28-03-2016
All they've offered is technically a legacy tariff!
jonmorris
28-03-2016
Originally Posted by plymouthbloke1974:
“All they've offered is technically a legacy tariff!”

They're basically digging out an old tariff, and using that as a way of offering a discount - so they can then charge more (or try to) for what you should get anyway. Talk about underhand.

When you view their plans (as directed to when you get the letter) you never see such offers with less personal hotspot allowances. So if you're trying to negotiate then you'd assume you are asking for a plan as advertised and haggling over the cost.

Yet, they're actually saying 'Hey, sure you can pay less' and then giving you a lesser deal.
Yogimax
28-03-2016
Originally Posted by jonmorris:
“They're basically digging out an old tariff, and using that as a way of offering a discount - so they can then charge more (or try to) for what you should get anyway. Talk about underhand.

When you view their plans (as directed to when you get the letter) you never see such offers with less personal hotspot allowances. So if you're trying to negotiate then you'd assume you are asking for a plan as advertised and haggling over the cost.

Yet, they're actually saying 'Hey, sure you can pay less' and then giving you a lesser deal.”

I'm waiting to see if I get a call from the retentions team.
sweetstyle
29-03-2016
Originally Posted by jonmorris:
“They're basically digging out an old tariff, and using that as a way of offering a discount - so they can then charge more (or try to) for what you should get anyway. Talk about underhand.

When you view their plans (as directed to when you get the letter) you never see such offers with less personal hotspot allowances. So if you're trying to negotiate then you'd assume you are asking for a plan as advertised and haggling over the cost.

Yet, they're actually saying 'Hey, sure you can pay less' and then giving you a lesser deal.”

Jon,
it's interesting old tarrifs are being offered, are some of these tarrifs the ones that some customers have been removed from recently as three claim they are tidying up their old tarrifs? Also I'm suspicious, wondering what's the advantage to three of doing this rather than offering discount on the current tarrifs.
Personally I think their is a marker put on the account and in 12 months time customers with these legacy offers will be booted of the tarrifs again with three claiming again they are tidying up the old tarrifs.
jonmorris
29-03-2016
I think their kind offer to put people on 30 day rolling contracts is more for their benefit than ours. I do think they've seen they can get away with significant price rises and Ofcom not raising an eyebrow. To do this, you need to be out of contract (obviously if they've provided a handset it's different, but on SIM-only they can do what they like).

Why do annual RPI increases when you can just discontinue a tariff and put people on a new one that is 10, 20, 50 or 100% more?

Now Sky is putting up prices for customers who have just ordered Sky Q and may not even have it installed yet.. but already they're being told the prices advertised at launch are going up in June!

Why aren't our regulators looking at this and saying 'woah, hang on a minute'.

I know that in the case of Three, their get out is that you're free to leave, but if the same policy was adopted for everything then we could end up having car insurance that doubles part way through a year (but, no worries, you can just cancel your policy and be uninsured instead) and the same for gas, electric, water rates...

I see no reason for Three to dig out plans they had in 2013 (namely 4GB personal hotspot) which then went to 8 and then 12, and offer those to people who want a discount. It's not a discount then is it? It's a different plan! A discount would be money off the plan you've been offered.
moox
29-03-2016
Originally Posted by jonmorris:
“
Why aren't our regulators looking at this and saying 'woah, hang on a minute'.”

Because it's Ofcom - the lightest of light touch regulators. It takes years for them to act on even the worst problems in UK telecoms, and when they do it's often a half-arsed compromise that pleases no one.

e.g. 070 numbers - after years of abuse Ofcom finally decided to make phone companies play a recording saying that it isn't a mobile number and will cost 49p per minute. They soon backtracked on that after the lobbyists (working on behalf of the peddlers of such numbers) got onto them.

They obviously think that the original ban on mid contract price rises was a job well done, but you'll have to give it a few years before they look at whether the new "your bill will go up by RPI + x" bollox is reasonable
jonmorris
29-03-2016
It's funny that for a while Three was against the mid-term price increases and made loads of jokes at the expense of other operators.. then U-turned, while also pushing ahead with the ultimate 'deception' of changing plans, so they can charge whatever they like.

Jackson should get into politics one day!
tarzion
30-03-2016
Moved over to BT today and I amazed at the signal penetration inside the buildings including the speed.
toofast
30-03-2016
Yippee. After complaing to Three about the change of the One Plan they aftered me the new 30 pound plan for 20.
Happy days.
Richard_T
30-03-2016
After their recent performance a 12 month deal is probably the best option for sim only if you can get a good deal
toofast
30-03-2016
Originally Posted by Richard_T:
“After their recent performance a 12 month deal is probably the best option for sim only if you can get a good deal”

I've got WiFi at home now so no need to tether.
paulhgc
30-03-2016
40% increase good bye three
mogzyboy
30-03-2016
Blimey... I've finally received the letter. Let the fun and games commence...
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