|
||||||||
Three phases out "The One Plan" and Unlimited tethering |
![]() |
| Thread Tools | Search this Thread |
|
|
#2851 |
|
Forum Member
Join Date: Feb 2008
Posts: 1,536
|
Quote:
Ugh! So I now don't know what to do. Do I go with EE, who I know are good around here and have that mammoth 4G network? Or do I dive into the unknown and give a rapidly improving Vodafone a go?
Anybody here use Vodafone in South Wales? Specifically Cardiff, Cwmbran, and the Valleys? |
|
|
|
|
Please sign in or register to remove this advertisement.
|
|
|
#2852 |
|
Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,887
|
Vodafone don't offer Netflix anymore.
|
|
|
|
|
|
#2853 |
|
Forum Member
Join Date: Dec 2015
Posts: 18
|
Quote:
From the details page on the plan:
"On our All-you-can-eat data plans, you can use up to 30GB of your data each month to create a Personal Hotspot within the UK. " So, I rang through to 3 Customer Services and of course, the Tier 1 CS Support (Indian Call Centre) try to brush me off and that really ticked me off, they were dismissive; finally got through to Complaints in good old Glasgow. Spoke to Ashley and she was super nice, understood why I was angry and so, she offered me same deal for the same price - £25pm deal (with 600 mins) with 30GB Personal Hotspot tethering, without putting me on a new 12 month contract. Now it will take into effect at the start of the new billing month cycle, so will see if it will change then, if not, it will be another call. |
|
|
|
|
|
#2854 |
|
Forum Member
Join Date: Jul 2007
Posts: 3,993
|
Quote:
Vodafone don't offer Netflix anymore.
|
|
|
|
|
|
#2855 |
|
Forum Member
Join Date: Oct 2010
Location: Northampton
Posts: 1,014
|
Quote:
On new connections I presume? I've just activated the Netflix option on my account and got the £89.88 credit added to a Netflix account.
|
|
|
|
|
#2856 |
|
Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,018
|
Quote:
If you don't mind changing your number each time could you in theory keep on getting Netflix, Now TV or Spotify free every time you cancel your contract and join again or does it not work that way?
|
|
|
|
|
#2857 |
|
Forum Member
Join Date: Jul 2007
Posts: 3,993
|
Quote:
Sure you could. When my VF SIM is out of contract in September/October I'll probably give notice and reconnect. The number isn't important to me as I divert calls.
|
|
|
|
|
|
#2858 |
|
Forum Member
Join Date: Oct 2010
Location: Northampton
Posts: 1,014
|
Quote:
Sure you could. When my VF SIM is out of contract in September/October I'll probably give notice and reconnect. The number isn't important to me as I divert calls.
|
|
|
|
|
#2859 |
|
Forum Member
Join Date: Jun 2001
Location: In The Garden
Posts: 371
|
Are there any reasonable offers if you don't want to sign up for 12 months?
|
|
|
|
|
|
#2860 |
|
Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,018
|
Quote:
Tempter it's a shame I still have 10 or so months left with EE as I would of got the 20gb sim with now tv.
The world has gone mad when the two EU premium networks are doing more to innovate. |
|
|
|
|
#2861 |
|
Forum Member
Join Date: Apr 2013
Posts: 1,319
|
Didn't get the letter but got a text on Wednesday saying they were moving me onto a new price plan. Called up today wondering which plan they were putting me on he couldn't answer and telling me price plans that je would pit me on were either £3 more expensive than what's advertised or the same price and telling me it's not available for new customers because I'm.a loyal customer. I told him I'm looking at the sim only process on my computer and they are either more expensive or the same price, what's loyal about that.. 12 years on being on Three and they ditch customers like we are nothing.. He tried saying he would add 3000 3 to 3 minutes but no thanks I got.my Pac code and will be fully transferring my number to BT Mobile who are giving me unlimited minutes texts and 20GB data for £16 per month. I will be switching my.dad, 2 brothers my sister and mother to BT mobile whomsaod they would give the deal.to them also. This was only when I mentioned Three One Plan to them that they gave that deal. Good luck to 3 in the future and if you can't even get MBNL masts for 3 customer to connect to in London then you will shortly lose customers like me a 12 year loyal customer. I recommend BT Mobile to anyone on Three it's £25 per month for unlimited texts and calls and 20GB data or £16 per month if you have BT broadband and calls with them. To add to that I also said goodbye to sky for they broadband and talk because BT was over the 12 months much cheaper than sky even with the loyalty discount.
|
|
|
|
|
|
#2862 |
|
Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,018
|
Not sure if anyone saw someone contact me on Twitter today because the team in Glasgow told him categorically that nobody can get a discount and that it's just crazy rumours spreading around the Internet that are not true!
This was Glasgow, not India! I sent a copy of a letter confirming a discount to him, so wonder what they'll tell him when he presents it. Perhaps claim it's a forgery? |
|
|
|
|
#2863 |
|
Forum Member
Join Date: Jul 2013
Location: Belfast
Posts: 139
|
Quote:
Not sure if anyone saw someone contact me on Twitter today because the team in Glasgow told him categorically that nobody can get a discount and that it's just crazy rumours spreading around the Internet that are not true!
This was Glasgow, not India! I sent a copy of a letter confirming a discount to him, so wonder what they'll tell him when he presents it. Perhaps claim it's a forgery? I'm very disappointed - I would have thought they would be trying to retain customers, not drive them away!
|
|
|
|
|
|
#2864 |
|
Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,018
|
I am sure a fair percentage of people would get the letter, not pay too much attention, or if they did just think 'oh well, I had a good run' and accept the switch - irrespective of the fact that everyone on the One Plan is told the best match is the AYCE data/mins/text plan, when of course it might not be.
In fact, now the 30GB plan might be better suited, or the 12GB plan. Some people were on the One Plan because of the price and the fact it offered more (off net) minutes than plans at the time. Now you can have unlimited minutes on plans with less data, why should Three assume we all wanted to go on the top plan? Statistically, for all the moaners on social media and going to the media, I reckon a sizeable percentage just took the increase on the chin. |
|
|
|
|
#2865 |
|
Forum Member
Join Date: Jun 2005
Posts: 676
|
Quote:
Didn't get the letter but got a text on Wednesday saying they were moving me onto a new price plan. Called up today wondering which plan they were putting me on he couldn't answer and telling me price plans that je would pit me on were either £3 more expensive than what's advertised or the same price and telling me it's not available for new customers because I'm.a loyal customer. I told him I'm looking at the sim only process on my computer and they are either more expensive or the same price, what's loyal about that.. 12 years on being on Three and they ditch customers like we are nothing.. He tried saying he would add 3000 3 to 3 minutes but no thanks I got.my Pac code and will be fully transferring my number to BT Mobile who are giving me unlimited minutes texts and 20GB data for £16 per month. I will be switching my.dad, 2 brothers my sister and mother to BT mobile whomsaod they would give the deal.to them also. This was only when I mentioned Three One Plan to them that they gave that deal. Good luck to 3 in the future and if you can't even get MBNL masts for 3 customer to connect to in London then you will shortly lose customers like me a 12 year loyal customer. I recommend BT Mobile to anyone on Three it's £25 per month for unlimited texts and calls and 20GB data or £16 per month if you have BT broadband and calls with them. To add to that I also said goodbye to sky for they broadband and talk because BT was over the 12 months much cheaper than sky even with the loyalty discount.
I notice that bt's cheapest deal is now £20 |
|
|
|
|
|
#2866 |
|
Forum Member
Join Date: Aug 2005
Location: Greater Birmingham
Posts: 3,906
|
I've been on 600 mins, 1GB data and 5000txts for £15.90 including an AYCE data add on.
Have just got my PAC code from 3, and been offered a data the same deal but with 4gb of data for £13 a month. I know this is a good deal, and often my data usage is well within that, but, for a few months of the year I go over 4gb, and I like the peace of mind that I can use my phone as I like. I've asked if they can do a deal on the 8gb data but no joy. They were very polite, and very apologetic, and even raised a 'complaint', registering that I'm not happy with the reduction in data, which I didn't ask them to do. I can't fault their customer service, but someone somewhere at 3 has made a monumental error in driving away long standing customers. Why not let us keep what we already have, and then we won't leave! |
|
|
|
|
|
#2867 |
|
Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,018
|
Raising a complaint seems the only way you can speak to the Glasgow team, that might give you what you want.
|
|
|
|
|
#2868 |
|
Forum Member
Join Date: Aug 2005
Location: Greater Birmingham
Posts: 3,906
|
Quote:
Raising a complaint seems the only way you can speak to the Glasgow team, that might give you what you want.
|
|
|
|
|
|
#2869 |
|
Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,018
|
If you didn't get transferred at the time, they'll likely call you.
|
|
|
|
|
#2870 |
|
Forum Member
Join Date: Jul 2013
Location: Belfast
Posts: 139
|
Quote:
If you didn't get transferred at the time, they'll likely call you.
|
|
|
|
|
|
#2871 |
|
Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,018
|
Quote:
I raised a complaint, and was called back twice but never from Glasgow - just Mumbai!
So you need to keep trying. Or just leave. |
|
|
|
|
#2872 |
|
Forum Member
Join Date: Jan 2002
Posts: 636
|
Quote:
[...]
Statistically, for all the moaners on social media and going to the media, I reckon a sizeable percentage just took the increase on the chin. That said I'm sure it'll damage their perception of the brand... the friendly, good value, challenger network has ramped up the prices and now looks a lot like all the rest of them. |
|
|
|
|
|
#2873 |
|
Forum Member
Join Date: Dec 2015
Posts: 18
|
I envy that some people here can switch to EE or BT Mobile, I would love to do that one day. However, as my daily commute is so long and I live in NI where infrastructure is just well... crap. The only thing to keep my sanity intact during commute is watching Netflix, so I can easily go over 30GB per month. Last month, I even manage to use up to 42GB! Which for now ThreeUK are ok with (I guess). Plus, I do pop over to Republic of Ireland on a whim. However should ThreeUK crack down on data and reduce it to a max of 20GB per month to match other providers; I would cry, because it may force GiffGaff to respond the same way.
|
|
|
|
|
|
#2874 |
|
Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,018
|
Quote:
Yep, I'm sure of that. Those on who take an interest in these things on forums, or on social media, or who just follow such things in the news sometimes assume everyone else is too. Lots of people have busy lives doing other things and aren't that interested in such matters, and a fair few just find the whole issue of mobile contracts one of beguiling complexity so have little desire to open the Pandora's box and peek inside.
That said I'm sure it'll damage their perception of the brand... the friendly, good value, challenger network has ramped up the prices and now looks a lot like all the rest of them. The timing of the EE offer helped, as I suspect the Vodafone offer before did to others. Vodafone was particularly brazen in its marketing, specifically aiming it's £20 deal to aggrieved Three users! I think a lot of people stayed and a lot left. Far fewer attempted to negotiate, although given the popularity of my article about it (and regular comments even now as new people get letters) I do hope a lot of people did at least learn that they can negotiate, if they've got the time. |
|
|
|
|
#2875 |
|
Forum Member
Join Date: May 2013
Posts: 667
|
Quote:
My wife had no desire to suffer what I did trying to get a discount (which I did, but didn't happen) so she asked for the PAC code straight off. I wonder how many did that?
I did for one, I didn't even bother to ring them or answer their calls after i'd written to them giving notice, life is too short and i've much better things to do, than plead for better offers and then wait whilst they dip into the lucky dip to see which random offer i'll be given today, if any!.Getting speeds from '3' of barely 0.3mbps - 0.4mbps was bad enough for £15 a month, but i'm sure as hell not paying £30 for what has become a crappy service especially as Cheshire doesn't seem to feature highly on their 4G roll out priorities either. I took the option of an EE 25GB MBB sim when it was on offer for £15 a month and chucked it into the Data position on my dual sim phone, i've also recently signed up for a Life Mobile Sim £4.95 / month for 600 mins / 5000 texts which is more than enough for my limited / Emergency use in the sim 2 position. Total, just under £20 / month for 25GB of Data all of which can be tethered. Plus EE has 4G in half of the places I visit as opposed to 3 which doesn't have 4G in any of them!. Both are on 30 day contacts, so if a better handset sim offer comes along for a similar monthly price as i'm paying now, I can give notice and leave. The EE 16GB / £20 offer came close, but the 9GB extra data per month that i'm getting currently for the same price using the two sim method is of more use to me than unlimited calls and texts. |
|
|
|
![]() |
|
All times are GMT. The time now is 10:56.




