Three phases out "The One Plan" and Unlimited tethering

MTUK1 · 21-04-2016, 21:10

Quote:

Originally Posted by jonmorris

Jackson has kept a few for himself I hear.

Michael?

Everything Goes · 21-04-2016, 22:08

Quote:

Originally Posted by rasseru16

Has everyone on the old one plan with unlimited tethering been bumped off?? is there anyone still on it today?

Im still on it.

Everything Goes · 21-04-2016, 22:09

Quote:

Originally Posted by MTUK1

Michael?

Nah the Muppet in charge of the Three Marketing Department

Gigabit · 22-04-2016, 20:55

Three don't have a marketing department. They have an anti-customer department.

fmradiotuner1 · 22-04-2016, 21:47

so I just reread my letter if I do not do anything they put me on the plan but will I be able to use my laptop as this never worked before
https://c2.staticflickr.com/2/1682/2...a907ddaa_k.jpg

johnathome · 26-04-2016, 12:06

Quote:

Originally Posted by fmradiotuner1

so I just reread my letter if I do not do anything they put me on the plan but will I be able to use my laptop as this never worked before
https://c2.staticflickr.com/2/1682/2...a907ddaa_k.jpg

Exact same letter i got last Friday.

I was wondering whether they do a deal where i sign up for 12 months instead of pay monthly and still get the £3 discount so i'd pay £17.

Has anyone been successful or tried this?

I also understand the Indian call centre can't discount so is there a best time to call?

TIA

FiendishlyC · 26-04-2016, 20:25

Quote:

Originally Posted by johnathome

Exact same letter i got last Friday.

I was wondering whether they do a deal where i sign up for 12 months instead of pay monthly and still get the £3 discount so i'd pay £17.

Has anyone been successful or tried this?

I also understand the Indian call centre can't discount so is there a best time to call?

TIA

Haggle. Have competitor deal to hand and say you want peace of mind for more minutes.
I'm paying £17 for 600 mins and ayce data -rolling contract.

Artmuzz · 28-04-2016, 19:37

Have Three stopped giving long term loyal customers loyalty discounts? The reason I ask is because my contract has finished and I phoned Three asking to get upgraded to the 30gb hotspot plan for the same price I was paying for the current 4gb hotspot plan I'm on which is £17 per month.

They told me that even though I have been a loyal customer for years they cannot give me a loyalty discount. I was very unhappy when they told me they cannot give me a loyalty discount because I am on the plan with unlimited handset data and it costs Three a lot of money anyway to get unlimited data even if it's just for the handset.

I am really not wanting to move elsewhere as Three are the only company who do unlimited data even if it's just for handsets now but this has disappointed me.

jonmorris · 28-04-2016, 19:42

They can do discounts, but some people within Three like to pretend they don't, or can't, and even say that anyone who says they did get a discount is lying!

I reckon that as I'm now on a 30 day rolling contract that I'll leave at some point this year. My wife has already gone, and my parents (almost the only people I actually speak to on the phone these days) will leave once they get their letters.

moox · 28-04-2016, 20:04

The only thing that is currently keeping me is the fact that I have a home signal box, and I won't want to get the equivalent one from EE if I were to move over

I'm hoping that 800Mhz will fix the problem though. Three's 800MHz certainly has.

bikerlad · 28-04-2016, 20:53

Quote:

Originally Posted by moox

The only thing that is currently keeping me is the fact that I have a home signal box, and I won't want to get the equivalent one from EE if I were to move over

I'm hoping that 800Mhz will fix the problem though. Three's 800MHz certainly has.

EE Wifi calling works very well on my Nexus 6P with no extra box needed.

jonmorris · 28-04-2016, 21:30

Quote:

Originally Posted by bikerlad

EE Wifi calling works very well on my Nexus 6P with no extra box needed.

Yeah, for me too. However, my home broadband can drop out from time to time.. and although it will reconnect and sync quite quickly (less than a minute) I am actually not too keen on using Wi-Fi or even a femtocell.

I've got a Sure Signal for Vodafone and it's the same problem, albeit a very rare one given how few calls I make or receive.

d123 · 28-04-2016, 21:45

I find WifiCalling rock solid on my iPhone, never needs rebooting and connects to every wifi network I encounter (even the free wifi in Tesco).

irvin38A · 30-04-2016, 07:51

Quote:

Originally Posted by johnathome

Exact same letter i got last Friday.

I was wondering whether they do a deal where i sign up for 12 months instead of pay monthly and still get the £3 discount so i'd pay £17.

Has anyone been successful or tried this?

I also understand the Indian call centre can't discount so is there a best time to call?

TIA

Yes. I filed a complaint and got it for 17 quid.

Artmuzz · 30-04-2016, 17:01

I ended up upgrading my £17 a month plan to the 30gb hotspot plan for £20 a month. I tried so hard to get a loyalty discount but Three wouldn't entertain me.

For those who managed to get a loyalty discount you must of performed some Jedi mind tricks with Three.

I tried getting a loyalty discount at my local Three store and I have tried twice phoning Three customer service but they wouldn't give me a discount even though I have been a loyal customer for four years.

Anyway, because Three are the only phone company doing unlimited data I had no choice but to stay. I am wondering if I should file a complaint to get the loyalty discount.

irvin38A · 30-04-2016, 22:03

Quote:

Originally Posted by Artmuzz

I ended up upgrading my £17 a month plan to the 30gb hotspot plan for £20 a month. I tried so hard to get a loyalty discount but Three wouldn't entertain me.

For those who managed to get a loyalty discount you must of performed some Jedi mind tricks with Three.

I tried getting a loyalty discount at my local Three store and I have tried twice phoning Three customer service but they wouldn't give me a discount even though I have been a loyal customer for four years.

Anyway, because Three are the only phone company doing unlimited data I had no choice but to stay. I am wondering if I should file a complaint to get the loyalty discount.

I just emailed saying I wasn't happy that I was going from £12.90 a month to £20 a month and it was only £20 because of a £3 loyalty discount. The same plan was online for new customers for the same price!!!

They phoned me back the next day and after I missed their first call, they called me again and said no problem. If I agree to a 12mth contract they can do it (200mins, ultd data, ultd texts and 30gb hotspot) for £17 a month.

Artmuzz · 01-05-2016, 14:46

Quote:

Originally Posted by irvin38A

I just emailed saying I wasn't happy that I was going from £12.90 a month to £20 a month and it was only £20 because of a £3 loyalty discount. The same plan was online for new customers for the same price!!!

They phoned me back the next day and after I missed their first call, they called me again and said no problem. If I agree to a 12mth contract they can do it (200mins, ultd data, ultd texts and 30gb hotspot) for £17 a month.

Do you think I should complain or is it too late? Considering I upgraded my plan yesterday even though I was unhappy with price.

irvin38A · 01-05-2016, 21:51

Quote:

Originally Posted by Artmuzz

Do you think I should complain or is it too late? Considering I upgraded my plan yesterday even though I was unhappy with price.

Can't hurt can it? 👍

paulhgc · 02-05-2016, 01:39

Bye Bye Three

jabbamk1 · 02-05-2016, 08:50

What have I missed over the last 3 months then?

Kal El · 02-05-2016, 10:36

Quote:

Originally Posted by jabbamk1

What have I missed over the last 3 months then?

Steps back and waits

d123 · 02-05-2016, 12:51

Quote:

Originally Posted by jabbamk1

What have I missed over the last 3 months then?

The mad muppet in charge at Three has degenerated to completely certifiably insane.

Other than that, not much...

Zebb · 02-05-2016, 13:31

Quote:

Originally Posted by jabbamk1

What have I missed over the last 3 months then?

Well, let's see. First the earth cooled. And then the dinosaurs came, but they got too big and fat, so they all died and they turned into oil. (Unquote:Airplane 1980).

On the plus side, I now have voice calling over 4G (saving £450 of a Sony Z5 compact

), Sharon White of Ofcom looks to be going to jail in a particularly nasty court case.

Other than that, not a lot.

jabbamk1 · 02-05-2016, 14:58

Quote:

Originally Posted by d123

The mad muppet in charge at Three has degenerated to completely certifiably insane.

Other than that, not much...

Quote:

Originally Posted by Zebb

Well, let's see. First the earth cooled. And then the dinosaurs came, but they got too big and fat, so they all died and they turned into oil. (Unquote:Airplane 1980).

On the plus side, I now have voice calling over 4G (saving £450 of a Sony Z5 compact

), Sharon White of Ofcom looks to be going to jail in a particularly nasty court case.

Other than that, not a lot.

So what else is new

Anyway, I should probably note that I left my previous job a while back to pursue new interests and so that means that I don't have access to the same types of data that I did before. In other words I can't really be the guy who provides all the news before it becomes news. Still talk to people in the industry though.

But for now the majority of my time and effort is spent in a new role in a different industry, hence why I haven't had time to post here much!

CheshireBumpkin · 02-05-2016, 20:22

Quote:

Originally Posted by jabbamk1

So what else is new

Anyway, I should probably note that I left my previous job a while back to pursue new interests and so that means that I don't have access to the same types of data that I did before. In other words I can't really be the guy who provides all the news before it becomes news. Still talk to people in the industry though.

But for now the majority of my time and effort is spent in a new role in a different industry, hence why I haven't had time to post here much!

Ah, so what info can you disclose now that you've left the industry?

21-04-2016, 21:10	#2901
MTUK1 Inactive Member Join Date: Mar 2003 Location: London, United Kingdom Posts: 19,783	Quote: Originally Posted by jonmorris Jackson has kept a few for himself I hear. Michael?

21-04-2016, 22:08	#2902
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,257	Quote: Originally Posted by rasseru16 Has everyone on the old one plan with unlimited tethering been bumped off?? is there anyone still on it today? Im still on it.

21-04-2016, 22:09	#2903
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,257	Quote: Originally Posted by MTUK1 Michael? Nah the Muppet in charge of the Three Marketing Department

22-04-2016, 20:55	#2904
Gigabit Forum Member Join Date: Aug 2014 Location: United Kingdom Posts: 2,876	Three don't have a marketing department. They have an anti-customer department.

22-04-2016, 21:47	#2905
fmradiotuner1 Forum Member Join Date: Mar 2008 Location: TheEssexSunshineCoast Clacton Posts: 15,215	so I just reread my letter if I do not do anything they put me on the plan but will I be able to use my laptop as this never worked before https://c2.staticflickr.com/2/1682/2...a907ddaa_k.jpg

26-04-2016, 12:06	#2906
johnathome Forum Member Join Date: Oct 2002 Location: Pompey Posts: 1,068	Quote: Originally Posted by fmradiotuner1 so I just reread my letter if I do not do anything they put me on the plan but will I be able to use my laptop as this never worked before https://c2.staticflickr.com/2/1682/2...a907ddaa_k.jpg Exact same letter i got last Friday. I was wondering whether they do a deal where i sign up for 12 months instead of pay monthly and still get the £3 discount so i'd pay £17. Has anyone been successful or tried this? I also understand the Indian call centre can't discount so is there a best time to call? TIA

26-04-2016, 20:25	#2907
FiendishlyC Forum Member Join Date: Jan 2008 Posts: 88	Quote: Originally Posted by johnathome Exact same letter i got last Friday. I was wondering whether they do a deal where i sign up for 12 months instead of pay monthly and still get the £3 discount so i'd pay £17. Has anyone been successful or tried this? I also understand the Indian call centre can't discount so is there a best time to call? TIA Haggle. Have competitor deal to hand and say you want peace of mind for more minutes. I'm paying £17 for 600 mins and ayce data -rolling contract.

28-04-2016, 19:37	#2908
Artmuzz Forum Member Join Date: Sep 2007 Location: Scotland Posts: 343	Have Three stopped giving long term loyal customers loyalty discounts? The reason I ask is because my contract has finished and I phoned Three asking to get upgraded to the 30gb hotspot plan for the same price I was paying for the current 4gb hotspot plan I'm on which is £17 per month. They told me that even though I have been a loyal customer for years they cannot give me a loyalty discount. I was very unhappy when they told me they cannot give me a loyalty discount because I am on the plan with unlimited handset data and it costs Three a lot of money anyway to get unlimited data even if it's just for the handset. I am really not wanting to move elsewhere as Three are the only company who do unlimited data even if it's just for handsets now but this has disappointed me.

28-04-2016, 19:42	#2909
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,014	They can do discounts, but some people within Three like to pretend they don't, or can't, and even say that anyone who says they did get a discount is lying! I reckon that as I'm now on a 30 day rolling contract that I'll leave at some point this year. My wife has already gone, and my parents (almost the only people I actually speak to on the phone these days) will leave once they get their letters.

28-04-2016, 20:04	#2910
moox Forum Member Join Date: Oct 2004 Posts: 14,641	The only thing that is currently keeping me is the fact that I have a home signal box, and I won't want to get the equivalent one from EE if I were to move over I'm hoping that 800Mhz will fix the problem though. Three's 800MHz certainly has.

28-04-2016, 20:53	#2911
bikerlad Forum Member Join Date: Jun 2006 Location: London Posts: 391	Quote: Originally Posted by moox The only thing that is currently keeping me is the fact that I have a home signal box, and I won't want to get the equivalent one from EE if I were to move over I'm hoping that 800Mhz will fix the problem though. Three's 800MHz certainly has. EE Wifi calling works very well on my Nexus 6P with no extra box needed.

28-04-2016, 21:30	#2912
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,014	Quote: Originally Posted by bikerlad EE Wifi calling works very well on my Nexus 6P with no extra box needed. Yeah, for me too. However, my home broadband can drop out from time to time.. and although it will reconnect and sync quite quickly (less than a minute) I am actually not too keen on using Wi-Fi or even a femtocell. I've got a Sure Signal for Vodafone and it's the same problem, albeit a very rare one given how few calls I make or receive.

28-04-2016, 21:45	#2913
d123 Forum Member Join Date: Jul 2007 Posts: 3,987	I find WifiCalling rock solid on my iPhone, never needs rebooting and connects to every wifi network I encounter (even the free wifi in Tesco).

30-04-2016, 07:51	#2914
irvin38A Forum Member Join Date: Aug 2006 Posts: 760	Quote: Originally Posted by johnathome Exact same letter i got last Friday. I was wondering whether they do a deal where i sign up for 12 months instead of pay monthly and still get the £3 discount so i'd pay £17. Has anyone been successful or tried this? I also understand the Indian call centre can't discount so is there a best time to call? TIA Yes. I filed a complaint and got it for 17 quid.

30-04-2016, 17:01	#2915
Artmuzz Forum Member Join Date: Sep 2007 Location: Scotland Posts: 343	I ended up upgrading my £17 a month plan to the 30gb hotspot plan for £20 a month. I tried so hard to get a loyalty discount but Three wouldn't entertain me. For those who managed to get a loyalty discount you must of performed some Jedi mind tricks with Three. I tried getting a loyalty discount at my local Three store and I have tried twice phoning Three customer service but they wouldn't give me a discount even though I have been a loyal customer for four years. Anyway, because Three are the only phone company doing unlimited data I had no choice but to stay. I am wondering if I should file a complaint to get the loyalty discount.

30-04-2016, 22:03	#2916
irvin38A Forum Member Join Date: Aug 2006 Posts: 760	Quote: Originally Posted by Artmuzz I ended up upgrading my £17 a month plan to the 30gb hotspot plan for £20 a month. I tried so hard to get a loyalty discount but Three wouldn't entertain me. For those who managed to get a loyalty discount you must of performed some Jedi mind tricks with Three. I tried getting a loyalty discount at my local Three store and I have tried twice phoning Three customer service but they wouldn't give me a discount even though I have been a loyal customer for four years. Anyway, because Three are the only phone company doing unlimited data I had no choice but to stay. I am wondering if I should file a complaint to get the loyalty discount. I just emailed saying I wasn't happy that I was going from £12.90 a month to £20 a month and it was only £20 because of a £3 loyalty discount. The same plan was online for new customers for the same price!!! They phoned me back the next day and after I missed their first call, they called me again and said no problem. If I agree to a 12mth contract they can do it (200mins, ultd data, ultd texts and 30gb hotspot) for £17 a month.

01-05-2016, 14:46	#2917
Artmuzz Forum Member Join Date: Sep 2007 Location: Scotland Posts: 343	Quote: Originally Posted by irvin38A I just emailed saying I wasn't happy that I was going from £12.90 a month to £20 a month and it was only £20 because of a £3 loyalty discount. The same plan was online for new customers for the same price!!! They phoned me back the next day and after I missed their first call, they called me again and said no problem. If I agree to a 12mth contract they can do it (200mins, ultd data, ultd texts and 30gb hotspot) for £17 a month. Do you think I should complain or is it too late? Considering I upgraded my plan yesterday even though I was unhappy with price.

01-05-2016, 21:51	#2918
irvin38A Forum Member Join Date: Aug 2006 Posts: 760	Quote: Originally Posted by Artmuzz Do you think I should complain or is it too late? Considering I upgraded my plan yesterday even though I was unhappy with price. Can't hurt can it? 👍

02-05-2016, 01:39	#2919
paulhgc Forum Member Join Date: Jun 2005 Posts: 676	Bye Bye Three

02-05-2016, 08:50	#2920
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	What have I missed over the last 3 months then?

DS Forums

Three phases out "The One Plan" and Unlimited tethering

02-05-2016, 10:36	#2921
Kal El Forum Member Join Date: May 2001 Location: Sunderland Posts: 102	Quote: Originally Posted by jabbamk1 What have I missed over the last 3 months then? Steps back and waits

02-05-2016, 12:51	#2922
d123 Forum Member Join Date: Jul 2007 Posts: 3,987	Quote: Originally Posted by jabbamk1 What have I missed over the last 3 months then? The mad muppet in charge at Three has degenerated to completely certifiably insane. Other than that, not much...

02-05-2016, 13:31	#2923
Zebb Forum Member Join Date: Apr 2014 Posts: 652	Quote: Originally Posted by jabbamk1 What have I missed over the last 3 months then? Well, let's see. First the earth cooled. And then the dinosaurs came, but they got too big and fat, so they all died and they turned into oil. (Unquote:Airplane 1980). On the plus side, I now have voice calling over 4G (saving £450 of a Sony Z5 compact ), Sharon White of Ofcom looks to be going to jail in a particularly nasty court case. Other than that, not a lot.

02-05-2016, 14:58	#2924
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by d123 The mad muppet in charge at Three has degenerated to completely certifiably insane. Other than that, not much... Quote: Originally Posted by Zebb Well, let's see. First the earth cooled. And then the dinosaurs came, but they got too big and fat, so they all died and they turned into oil. (Unquote:Airplane 1980). On the plus side, I now have voice calling over 4G (saving £450 of a Sony Z5 compact ), Sharon White of Ofcom looks to be going to jail in a particularly nasty court case. Other than that, not a lot. So what else is new Anyway, I should probably note that I left my previous job a while back to pursue new interests and so that means that I don't have access to the same types of data that I did before. In other words I can't really be the guy who provides all the news before it becomes news. Still talk to people in the industry though. But for now the majority of my time and effort is spent in a new role in a different industry, hence why I haven't had time to post here much!

02-05-2016, 20:22	#2925
CheshireBumpkin Forum Member Join Date: Oct 2015 Location: Cheshire/Shropshire Border Posts: 590	Quote: Originally Posted by jabbamk1 So what else is new Anyway, I should probably note that I left my previous job a while back to pursue new interests and so that means that I don't have access to the same types of data that I did before. In other words I can't really be the guy who provides all the news before it becomes news. Still talk to people in the industry though. But for now the majority of my time and effort is spent in a new role in a different industry, hence why I haven't had time to post here much! Ah, so what info can you disclose now that you've left the industry?