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Three phases out "The One Plan" and Unlimited tethering |
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#326 |
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Join Date: Jul 2002
Posts: 1,458
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Its amazing, that given Tethering is the reason given for being responsible for poor data speeds and is such a heinous, selfish activity (according to a few), why our mast still flies along at 10mbps quite routinely even during peak times despite most of the area using it as an ADSL substitute. Just lucky I guess!.
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#327 |
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Join Date: Oct 2004
Posts: 14,636
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I remember back in the One2One days when the network wanted everyone off the PersonalCall tariff (free evening and weekend calls) but even One2One never forced people off, it just started to increase the charges for other times of the day - until such time that people could see they were better off moving anyway.
Obviously today free calls isn't such an issue, as people make less of them, so loads of tariffs have unlimited calls. Ironic perhaps, but that's only because now it's all about data. (it was also the plan for networks like Verizon in the US, where they didn't actually want to cancel people's unlimited data plans, just throttle them after xGB of usage so they'd consider moving anyway) |
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#328 |
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Forum Member
Join Date: Oct 2004
Posts: 14,636
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The result is, that, if you live in any of these areas or indeed any area with poor ADSL speeds, then you go away and you find an alternative, and if its there and its available and its sold to you, then you use it. Anybody who says they wouldn't do the same when faced with finding a solution to the same problem is deluded.
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Although it wasn't directly advertised by Three, we were advised 'unofficially' to resort to mobile broadband use in order to solve our local ADSL problems, and this was after around 5 years of campaigning between BT, the Local MP's and one of the rural broadband campaign groups drew the end conclusion - "don't expect ADSL to improve anytime in the future".
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Its amazing, that given Tethering is the reason given for being responsible for poor data speeds and is such a heinous, selfish activity (according to a few), why our mast still flies along at 10mbps quite routinely even during peak times despite most of the area using it as an ADSL substitute. Just lucky I guess!.
![]() Hopefully 3 will up the data allowances when they finally get around to overhauling their mobile broadband plans. It seems EE are currently the most generous, but also expensive and want a 2 year contract. While BT may not want to touch the landline network in your area, they have been looking at fixed 4G too - which would probably have good performance and nicer data limits in exchange for limited portability |
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#329 |
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Join Date: Sep 2007
Posts: 1,513
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Well, no, it's a brand new technology for the UK. But they need money to build that network, and loads of people on cheap plans who aren't earning them much money isn't going to give them the capital needed to do that. Chicken and egg. How can Three build a business by losing 1 million customers paying £15p each? That's loss of potential £15 million a month. Good luck building a business with such a loss of income. Quote:
I don't think they ever said 1000gb - they said all you can eat. To be fair to them other companies do the same look at Virgin offer and check what you get now, however, just because other companies also lie to their customers won't save 3 here once the trust and reputation is destroyed it is hard to rebuild. Quote:
.You can cancel or recall the direct debit all you want, but if 3 are meeting their contractual obligations then refusing payment is going to cause you more trouble than it's worth. And if you want to ignore these texts, go for it - but don't be surprised if you don't get as good a retention deal as someone more proactive may have got. And it's your choice - either work with 3 now and get a decent outcome, or be belligerent and get a PAC code, choice of non-discounted plans and debt collectors Again, if they're losing money or not making much profit, they won't be so worried about the loss. They want profits. Why would they accept a loss for any longer than they need to? And if 3 make further mistake and send debt collectors for the payment they are not legally entitled to then they would have to pay compensation and get sued as well. Quote:
And if you want to ignore these texts, go for it - but don't be surprised if you don't get as good a retention deal as someone more proactive may have got
It is up to 3 to contact the customer and offer something as good and cheap as what they are taking away or thousands of customers will just cancel and go somewhere else. That's how it works in real world. Quote:
The simple mistake all of your posts in this thread have made is that you seem to think there is an alternative.
Which other network is offering unlimited data with unlimited tethering? Oh wait... none of them. I'm not aware of any network in the world with the same offering that Three had. It broke the mold by offering unlimited data AND tethering - two features that "high end" users want. No network can offer me unlimited data on my phone and still let me tether - so I'm sticking with Three. ... and I'm also saving money, because you don't need to get Three's most expensive plan to have unlimited data and tethering anymore. I don't need unlimited tethering I have never tethered enough to bother about it but if the network is removing the package I am on and not offering me more or less same for the the same amount of money I have no intention of staying with them and I am sure I am not the only one feeling the same. This move will cost 3 but fair to them not many other companies out there brave enough to go after their loyal customers and upset them by offering less for more! As I originally said whoever made this decision should be sacked because potential loss of customer is huge and that's really stupid to lose what they have while chasing more customers. Quote:
Nice One Moox well said i agree with you
What most people like the OP forget is if they decide to leave 3 really ain't that bovvered because another two will join in there place because theres no better new deals out then them. ![]() What a clueless comment! Quote:
Actually, they didn't.
Then you should know, you reverse the DD whilst having your little tantrum and Three then give you a lovely red dot on your credit file which becomes a default shortly thereafter and they simply set the debt collectors on you. You can act with all the bravado you want, ultimately you have 2 choices, accept the options Three give you or you give them 30 days notice and cancel your contract. Anything else is really just hyperbole on your part... As above please stop scare mongering Three can't give anyone any red dot on their credit file if they illegally claim the DD in the first place. If they do that good luck to them, not only would they have to rectify it but also pay compensation as well. If the One Plan contract is no more from 5th January, they have no leg to stand if they continue debiting customers account and if they do all those customer would have every right to call their DD back. It is not up to customers to contact Three in regards to those changes, it is up to 3 to contact the customer. Sending a text won't just do it. |
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#330 |
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Forum Member
Join Date: Jun 2006
Location: Wales
Posts: 4,542
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I hope people aren't taking you seriously. The only advice that should be followed here is the likes ov Jabbamk1's which is sound, as well as those that have dealt with Three regarding this specific issue.
The bravado above ought to be treated for the ludicrous entertainment that it is. |
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#331 |
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Inactive Member
Join Date: Aug 2014
Location: 44.797379, -68.787870
Posts: 389
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It is not up to customers to contact Three in regards to those changes, it is up to 3 to contact the customer. Sending a text won't just do it. I do it all the time to my customers, they ask me to contact them, I do so by text... The reason they won't phone them is because customers probably haven't got the time to take a call and discuss plans with Three at a random time of the day. By7 sending a text it allows the customer to contact Three when it suits the customer... sounds ok to me.
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#332 |
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Inactive Member
Join Date: Aug 2014
Location: 44.797379, -68.787870
Posts: 389
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I hope people aren't taking you seriously. The only advice that should be followed here is the likes ov Jabbamk1's which is sound, as well as those that have dealt with Three regarding this specific issue.
The bravado above ought to be treated for the ludicrous entertainment that it is. There's plenty of them about, I blame the internet!
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#333 |
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Forum Member
Join Date: Jul 2007
Posts: 3,985
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They have always said that it was on their website it is them who quoted 1000gb which clearly was a cheap marketing tactic. 3 promised something they could not deliver. Quote:
Please stop scare mongering. As soon as The One Plan is finished they will have no right to debit customers account who have signed to One Plan. No Plan no payment simple as that. If they make a mistake of debiting customer's account after that day people would have every right to recall their DD payments.
And if 3 make further mistake and send debt collectors for the payment they are not legally entitled to then they would have to pay compensation and get sued as well. Three bill you for service, the contract for service allows them to change your price plan with 30 days notice. They give notice and change the plan, they then bill you for the service. I hope you do try and be an idiot and don't give notice and then refuse to pay after the price plan is changed. If you really do work in finance the default will look really good on your credit file. |
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#334 |
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Forum Member
Join Date: Oct 2004
Posts: 14,636
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To be fair he sounds like one of those guys that have read about his consumer rights on a dodgy website and now thinks he's entitled to things he isn't.
There's plenty of them about, I blame the internet! ![]() But if you ignore the informal/formal notices you won't have much of a case to cancel/reverse the DD when they charge the new price. The guy seems to be deluded into thinking if they ignore everything 3 is saying that he'll stay on the one plan, but it simply won't happen. It's like the people who assume cancelling a direct debit means that they don't have to pay for it any more and they have cancelled the service |
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#335 |
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Forum Member
Join Date: Feb 2014
Posts: 248
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But sending someone a text is contacting them.
I do it all the time to my customers, they ask me to contact them, I do so by text... The reason they won't phone them is because customers probably haven't got the time to take a call and discuss plans with Three at a random time of the day. By7 sending a text it allows the customer to contact Three when it suits the customer... sounds ok to me. ![]() As per the response from Three re long waiting times when people do attempt to call them on the number in the text. "Moderator: Richard November 11, 2014 Hi @Joe, for those that aren’t able to call up, we’ll get in touch with them to discuss our range of new plans. You’ll have 60 days to decide what’s right for you. >Rich" |
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#336 |
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Forum Member
Join Date: Jun 2006
Location: Wales
Posts: 4,542
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To be fair he sounds like one of those guys that have read about his consumer rights on a dodgy website and now thinks he's entitled to things he isn't.
There's plenty of them about, I blame the internet! ![]() Three are honouring contracts until the end of the minimum term and then changing the plan. I don't think this kind of thing is hugely common but it's certainly not unheard of. They're allowed to do it - it's in the terms and conditions, so you've already agreed that you're happy for them to do it. Make the best of it and get the best out of the new plans for the same price when you contact them. That's what I'll be doing. I won't be obnoxious and rude, it'll just be a good negotiating session. Some of you ought to try it sometime. |
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#337 |
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Forum Member
Join Date: Feb 2014
Posts: 248
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There's now a news article on Money Saving Expert about this -
"Three Mobile moving out-of-contract users to new deals as it axes old tariffs" http://www.moneysavingexpert.com/new...893.1413597646 |
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#338 |
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Forum Member
Join Date: Oct 2004
Posts: 14,636
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Sorry but in business it does not work like that
How can Three build a business by losing 1 million customers paying £15p each? That's loss of potential £15 million a month. Good luck building a business with such a loss of income. Quote:
They have always said that it was on their website it is them who quoted 1000gb which clearly was a cheap marketing tactic. 3 promised something they could not deliver.
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You have no idea what you are talking about. Please stop scare mongering. As soon as The One Plan is finished they will have no right to debit customers account who have signed to One Plan. No Plan no payment simple as that. If they make a mistake of debiting customer's account after that day people would have every right to recall their DD payments.
And if 3 make further mistake and send debt collectors for the payment they are not legally entitled to then they would have to pay compensation and get sued as well. Once they have done so, they can charge the new price and direct debit it if you have agreed by not doing anything after the 30 day period. Quote:
Sorry I am the customer here I don't need to chase them if they want money they would have to work for it, contact me and offer me something as good and cheap as one plan or they will lose my business.
A companies' willingness to keep you depends on how profitable you are. If you were spending 100 quid a month they'd be falling over themselves to keep you sweet. If you are technically a loss then they won't. Quote:
The simple mistake of your post is that you can't seem to grasp the fact that I am the customer I have the power as I am paying them not other way around!
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As above please stop scare mongering Three can't give anyone any red dot on their credit file if they illegally claim the DD in the first place.
If they do that good luck to them, not only would they have to rectify it but also pay compensation as well. If the One Plan contract is no more from 5th January, they have no leg to stand if they continue debiting customers account and if they do all those customer would have every right to call their DD back. It is not up to customers to contact Three in regards to those changes, it is up to 3 to contact the customer. Sending a text won't just do it. If you ignored a letter saying the price is going up, you have no basis to try to refuse to pay. Enjoy your credit report and debt collectors. |
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#339 |
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Forum Member
Join Date: Nov 2001
Location: Central Belt
Posts: 12,274
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This is Three Mobile Broadband, it doesn't include any phone price plan.
http://www.three.co.uk/Store/Mobile_...4%A2+&+Dongles I don't see anybody forking out £50 odd per month for the sake of consuning 41GB data each month. |
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#340 |
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Forum Member
Join Date: Sep 2007
Posts: 1,513
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I hope people aren't taking you seriously. The only advice that should be followed here is the likes ov Jabbamk1's which is sound, as well as those that have dealt with Three regarding this specific issue.
The bravado above ought to be treated for the ludicrous entertainment that it is. Quote:
It was never on the website, the 1000GB amount was mentioned in one blog post made some time ago. On the Three blog, not advertised on the website.
Did you seriously say you worked in finance and then write nonsense like the above? Three bill you for service, the contract for service allows them to change your price plan with 30 days notice. They give notice and change the plan, they then bill you for the service. I hope you do try and be an idiot and don't give notice and then refuse to pay after the price plan is changed. If you really do work in finance the default will look really good on your credit file. Yes I did say I worked in finance and if anyone that is writing nonsense is you. I deal with bounced Direct Debits on a daily basis!. I can understand why some of you are financially clueless but can't understand your ignorance, as clearly some of you think scare mongering people with debt collectors on public forums etc work but it does not. It just shows how clueless you are. I wrote here yesterday that there are 8 reasons why the Bank can refuse the Direct Debit payment or the customer can recall that payment legally. I don't have time to teach you every reason but I give you one reason every day so that you learn. I gave one yesterday there comes to second one. Reason 2: No advance notice received by Payer/or the amount quoted disputed If you keep reading my posts I am sure you will learn a lot and nice of me I won't even charge you for that ![]() Also Three can't change any of my plan without my consent. They can remove the plan completely after giving required notice but they can't move me on to another plan or contract without my agreement. So you are deluded if you think they can just move customers on the plans they want and carry on charging for that plan the customer has not agreed to. Quote:
He seems to have missed my point about 3 sending a formal notice at whatever the legal minimum / 3's terms and conditions require - they can do what they want with probably 30 days notice (which is not yet if it's going to be the end in January) and the option to cancel if you don't like it. There will undoubtedly be a formal communication in a month or so.
But if you ignore the informal/formal notices you won't have much of a case to cancel/reverse the DD when they charge the new price. The guy seems to be deluded into thinking if they ignore everything 3 is saying that he'll stay on the one plan, but it simply won't happen. It's like the people who assume cancelling a direct debit means that they don't have to pay for it any more and they have cancelled the service It does not work like that you can't have a one sided contract. The direct debit mandidate I have signed confirms what I am paying and why I am paying. Any changes to this service and amount invalidates that contract which gives customers every right to recall their Direct Debit Payment. So if you claim Three can do what they want with probably 30 days notice actually shows how clueless and deluded you are. |
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#341 |
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Forum Member
Join Date: Feb 2005
Location: Stoke-on-Trent
Posts: 3,014
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I was thinking of moving over to 3 network, but is their 'all you can eat' data being capped at 4GB then?
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#342 |
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Forum Member
Join Date: Oct 2004
Posts: 14,636
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It does not work like that you can't have a one sided contract. The direct debit mandidate I have signed confirms what I am paying and why I am paying. Any changes to this service and amount invalidates that contract which gives customers every right to recall their Direct Debit Payment. So if you claim Three can do what they want with probably 30 days notice actually shows how clueless and deluded you are. The Direct Debit Mandate won't help you there, despite what you may think - as they did (will) tell you about the increase. The contract you agreed to covers all of this - I'm guessing you have not read the terms and conditions? |
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#343 |
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Forum Member
Join Date: Sep 2014
Posts: 100
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I was thinking of moving over to 3 network, but is their 'all you can eat' data being capped at 4GB then?
Yes but u get unlimited data on your mobile which i don't see any network giving. |
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#344 |
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Forum Member
Join Date: Apr 2012
Posts: 140
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I was thinking of moving over to 3 network, but is their 'all you can eat' data being capped at 4GB then?
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#345 |
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Forum Member
Join Date: Jan 2010
Posts: 34
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Yes they do - Trafficsense. I've used 3 tethering in a congested urban area and there is a dramatic difference once the traffic shaping kicks in.
Clearly this hasn't worked well enough so they want rid of the unprofitable heavy users. Time-based usage would be something you'd find on mobile broadband, not tethering. Again, the tethering was not sold as a home broadband service. (and this isn't something I have seen on many ADSL ISPs - maybe two) |
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#346 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,364
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Young Turks is going to have a nasty shock in a few months time when he ends up with a suspended account and late payment markers on his file. Despite what you claim after the minimum term they can do pretty much what they like as both parties can exercise their right to terminate the agreement.
Also, I have never signed a DD mandate that says how much I'm paying. They are called "variable" for a reason. Trust me - you claim to work in finance. I doubt it. If you did you wouldn't come out with such nonsense. I however do know what I'm talking about (and many forum members here will back me up). |
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#347 |
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Forum Member
Join Date: Feb 2005
Location: Stoke-on-Trent
Posts: 3,014
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No. AYCE remains, it's only tethering that is being capped at 4GB.
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#348 |
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Forum Member
Join Date: Oct 2004
Posts: 14,636
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"there is no excuse for limited tethering outside of peak times for other than financial reasons."
Phone tethering is there for occasional use, not long term usage. Therefore why would a network operator feel the need to get their network overloaded overnight from people using a service intended for email, web browsing, the odd video, and not someone trying to download 50GB blu-ray rips? |
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#349 |
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Forum Member
Join Date: Jul 2007
Posts: 3,985
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Trust me - you claim to work in finance. I doubt it. If you did you wouldn't come out with such nonsense. I however do know what I'm talking about (and many forum members here will back me up).
His ignorance is astounding, he is in for a rude shock in a few months.. |
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#350 |
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Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,010
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"I can quote stuff too".
Phone tethering is there for occasional use, not long term usage. Therefore why would a network operator feel the need to get their network overloaded overnight from people using a service intended for email, web browsing, the odd video, and not someone trying to download 50GB blu-ray rips? I don't believe that many people were 'abusing' it, which I write as such because in theory nobody could abuse something sold as unlimited. 500GB of data in a month? Well, it might be 'morally' wrong, but it's not in breach of any T&Cs. That was Three's fault, not the user that took advantage of it. Three was arguably stupid to offer so much for just £15 a month at one point too. If it wanted to offer such an amazing deal, it could have charged way more. Sure, I'm not complaining or making voluntary donations to Three, but it was too cheap! Some other tariffs, albeit with handsets, can set you back £60 a month or more. If Three was making a lot more money from any tariff offering tethering (unlimited) it would have had money to invest in coping with the usage, but it can't increase tariffs by such huge percentages so the only option is to get rid of it. |
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