Im afraid he is deluding himself!

Now you are making a bit more sense. You are right the customer will have the right to cancel or downgrade so it is the customer who is in charge here NOT Three, as you have been claiming that they can do anything they want.

The contract covers me to say the final word not Three, simple as that


The only shock I am having is when I read posts of those, like yourself, who are financially inept still continue talking nonsense. No wonder we are in such a financial mess in this country.

I have no doubt some of forums members here will back you up, as they are as clueless as you are.

The only reason you may have variable amount on some, not all, Direct Debits is because as you said the amount varies but you have the contract the back up initial amount anything more would then be agreed on both parties otherwise, as I am teaching you a reason each day why DD can be called back, it gives customer the right to claim refund.

By the way if the DD is bounced it does not classify as 'late payment' as it is classifies as 'Unpaid/Bounced Direct Debit'

You should first thank Digital Spy then me for your free financial education



As above the only shock I am having is when I read your financially clueless posts. Ignorance is no excuse I suggess you carry on reading so that you might learn something.

I look forward to your posts in the next few months complaining that your credit file is ruined and its Three's fault. You just crack on and we'll all sit back and watch.

Go on I'll bite.

Have you even read the direct debit guarantee? Which says that if payments are to change they only have to give you 10 working days notice that the payments are to change before they can debit your account. Three are giving at least 60. And anyone who isn't happy can simply cancel and go elsewhere as per the terms of the contract.

But by all means continue with your "free financial education" while everyone else who actually know what they are talking about just pisses themselves with laughter

I support Plymouth bloke here and I don't even need to read his posts to come that conclusion.

I can only surmise that you obtained your financial 'education' from the same place that taught you written English?

If so, then the nonsense you post is understandable.

I agree with this guy. No particular reason why....

Those affected by a change to their tariff are being given more than the required notice period to make a decision about the alternative on offer from the expiry/withdrawal date. Customers have plenty of time to make a decision about whether the new plan meets their needs for the cost proposed and can remain with 3 and continue without doing anything. If someone wants to move they can request a PAC code and migrate with their number to an alternative network and that can be done with no loss at their contact end date. If 3 are like most others they will only charge up to the point when the transfer is made for those out of their minimum contract period.

Whilst some may feel aggrieved at the loss of some of their present contract benefits I think it's fair to point out that 3 UK is a very well funded and reputable company and whilst they want to make changes they won't attempt to take anything more from anyone in payments than is due.

Clearly not every customer is going to be satisfied and a number will decide the time has come to move and I would expect 3 to have made some plans to deal with that when the changes take effect in early January 2015.

To be fair, the Three website did say that the limit on the One Plan was 1000GB, subject to Traffic Sense. It wasn't just on one blog post.

Exactly, since T-Mobile bit the dust along with their Full Monty there has been no financial reason for Three to continue their AYCE tethering plans, like I said before...

It never said there was a limit.

It said that if you used data all the time you could in essence use up to 1000GB.

So it was never a hard limit.

When Three launched the One Plan there was a soft cap of 80GB. Once you exceeded this cap you would be throttled down to prevent extra usage.

A year later they introduced a 450GB soft cap which did the same as above.

And finally they introduced a 1000GB soft cap.

Once you reached this cap Three would throttle your usage heavily and also investigate as to how you used so much. If it was business use they'd write to you and discontinue the service. If it was personal use they did nothing (apart from the throttle for the rest of the month ofc)

Lets be honest...... using a Terrabyte a month over a mobile network is ridiculous and for a network to publish that as a limit was also utterly senseless. The marketing department or whoever wrote that must have been on something when they published that limit! Of course it was notional but allied to unlimited tethering has resulted in a huge increase in average data use on the One Plan which has been it's downfall.

Why such unrealistic limits were suggested is a mystery. Marketing hype over bandwidth availability?

My understanding is that the 1000GB was mentioned in the small print and was in essence a 'fair use policy' limit.

I don't think it was ever used as a marketing tool though.

It was well quoted on here and other forums abd whilst not likley to affect many was a level of assurance about what was acceptable. 3 have themselves to blame for that silly limit and providing that guide may have sent out a very wrong idea of what was realistically deliverable to the average customer each month.

Here's the old sim only price guide and here's the old handset contracts price guide.

Could you show anywhere in them where a 1000GB limit is mentioned?

The only place was on the Three support pages and blog, where they made the point about "if you download every hour of every day for a month, subject to trafficsense, we would expect you would download around 1000GB, and we would be quite worried if you did" (or similar words).

That's your interpretation. I didn't read it as a level of what was 'acceptable', more of a reassurance that I wouldn't suffer the same issues that many Giffgaff customers have suffered.

It wasn't meant to be seen as a challenge either.

Look, Three can be criticised for a few things but let's put this in perspective - The One Plan is a fantastic plan, I've benefitted from it for a few years now. The realities of how technology and data use has developed, even over the last couple of years, and the fact that there are some big hitters using ridiculous levels of data, means that The One Plan has now had its day.

Perfectly reasonable and understandable decision from Three.

Maybe they can be criticised about how they're going about withdrawing if though.

Setting 1000GB a month data as a realistic usage limit in 3's terms and conditions was not a sensible guide to customers though ...... was it?

Please link to the terms and conditions where the 1000GB limit is set.

Perfectly reasonable thing to do, yes. But it wasn't quoted as a limit anywhere.

It was in the terms and conditions if anyone chose to examine them. The 1000GB reference is well known and needs no further reference to it.

I'm not one to pore over the small print, perhaps you could show us where it was mentioned as a limit?

It is on the website here under all you can eat

http://www.three.co.uk/Privacy_Cooki...=1220469566802

Go on then - which section was it in?

Edit.... Fair play. Mind you that's an "Explained" section rather than a full set of T&C's tho...

Just so people are aware. That page refers to the new tariffs and not the one plan.

The one plan had different terminology and never mentioned a usage cap. The one plan did however mention 1000GB as an example of what you could theoretically use.

The new tariffs mention 1000GB as a cap to identify commercial/non commercial use.

this thread is blowing up

My opinion has changed, i am coming around to this change. I will try to keep it brief.

I switched to three 1.5 years ago. At the time i had incredible data speeds. Although they are still good they have suffered slightly.

Three afaik have always been a data driven network with the best 3G coverage and fastest speeds. Apart from heavily congested central areas of large cities they live up to this goal of being a good data network. Data is of course the future so i seriously hope they do not start capping when smartphones powered by data evolve.

Regardless of the financials and the detail of which we mostly speculate on, maintaining that unique selling point of being the best data network is a good move and if it means giving up unlimited tethering i'm happy with that.

Initially and perhaps i still am slightly annoyed as i'd like the freedom to tethering unlimited. Some months i travel away and liked to watch netflix on my iPad, those months i may use 4-6GB. That is now going to be an issue even though it only happens once or twice a year.

Secondly i was annoyed that the equivalent tariff seemed to be priced at £28. This is/was quite infuriating. I have not had any text so i don't know my position yet. I am out of contract so i am yet to see what i am offered but i will be unhappy if i don't get the same contract for £15 p/m rolling but minus the unlimited tethering.

I do see where three are going and i hope that in the following year we will see stable or improved 3g/4g speeds and hopefully improved coverage where needed.