Originally Posted by jonmorris:
“I am concerned that there is still a clear issue as to whether Three is offering One Plan users the chance to change to a new tariff for the same price, or whether they're being forced to pay the full price (and being told that those who got discounts shouldn't have). If I'm asked to pay £25 or £28 a month instead of £15 then I'll seriously consider other options.”
“I am concerned that there is still a clear issue as to whether Three is offering One Plan users the chance to change to a new tariff for the same price, or whether they're being forced to pay the full price (and being told that those who got discounts shouldn't have). If I'm asked to pay £25 or £28 a month instead of £15 then I'll seriously consider other options.”
When I contacted Three yesterday I was told my current One Plan was £25 but I had a special customer discount of £10 reducing it to £15. I use around 10-12GB data per month and some months around 900 mins but other not so many.
I was told I would move to the closest current product to my existing One Plan for £28 monthly of £25 12 months or a plan with 200 mins for £15. The only discount I was offered was £8 on a £23 plan (reducing to £15) that includes only 4GB of data (?). I was very polite but was told I could take discounted plan, spend more on a different plan or leave. I'm not impressed so plan to leave even if I end up spending more because I feel very negative about Three.




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