Guys, I'm not making anything up.
Everything I've said in this thread is happening.
Here are the hard facts-
Three launched new price plans in March 2014 for contract handset and July 2014 for SIM Only. If you are a Three customer and not on these new plans you will be contacted when you are out of contract and asked to move onto these new plans. So once your minimum term comes to an end, Three will give you 60 days notice via text/letter to move onto one of the new price plans as they are discontinuing their old price plans.
In this 60 day period you can either move onto a new tariff or leave. If you do nothing, then after the 60 day period you will be moved onto a new 1 month rolling price plan which is similar to what you have now. Loyalty discounts are being discontinued so if you do nothing you'll move onto a standard new customer price. If you ring up you may be able to negotiate something.
Example 1 - Customer is paying £10 for 300 minutes, 3000 texts and 1GB data and is out of contract. In 60 days they will be moved over to the new price plan giving them 600 minutes, unlimited texts, 1GB data + free 0800 numbers for £10pm.
Example 2- Customer is paying £15 for the one plan which gives 2000 minutes, 5000 texts, AYCE data + tethering. After 60 days, customer will be moved to 200 Minutes, Unlimited texts & Data + 4GB tethering for £15pm.
Example 1 shows a benefit, but both examples show that the customer is not being given a choice and is being told to accept the changes or leave. It's anti consumer.
Basically Three want more money. And so forcing people onto standard price tariffs (which are more expensive than the older tariffs and limit tethering) is the best way for them to do that.
I'm not too fussed if Three want to remove unlimited tethering from the one plan. But let customers stay on the plan or price point they signed up too. This forced move stuff is just unnecessary, and especially when you factor in they are removing all loyalty discounts. It's funny how they can introduce feel at home to all customers but to get free 0800 numbers you need to move to a new plan....
Also, just read the OP. it explains everything in detail....
Everything I've said in this thread is happening.
Here are the hard facts-
Three launched new price plans in March 2014 for contract handset and July 2014 for SIM Only. If you are a Three customer and not on these new plans you will be contacted when you are out of contract and asked to move onto these new plans. So once your minimum term comes to an end, Three will give you 60 days notice via text/letter to move onto one of the new price plans as they are discontinuing their old price plans.
In this 60 day period you can either move onto a new tariff or leave. If you do nothing, then after the 60 day period you will be moved onto a new 1 month rolling price plan which is similar to what you have now. Loyalty discounts are being discontinued so if you do nothing you'll move onto a standard new customer price. If you ring up you may be able to negotiate something.
Example 1 - Customer is paying £10 for 300 minutes, 3000 texts and 1GB data and is out of contract. In 60 days they will be moved over to the new price plan giving them 600 minutes, unlimited texts, 1GB data + free 0800 numbers for £10pm.
Example 2- Customer is paying £15 for the one plan which gives 2000 minutes, 5000 texts, AYCE data + tethering. After 60 days, customer will be moved to 200 Minutes, Unlimited texts & Data + 4GB tethering for £15pm.
Example 1 shows a benefit, but both examples show that the customer is not being given a choice and is being told to accept the changes or leave. It's anti consumer.
Basically Three want more money. And so forcing people onto standard price tariffs (which are more expensive than the older tariffs and limit tethering) is the best way for them to do that.
I'm not too fussed if Three want to remove unlimited tethering from the one plan. But let customers stay on the plan or price point they signed up too. This forced move stuff is just unnecessary, and especially when you factor in they are removing all loyalty discounts. It's funny how they can introduce feel at home to all customers but to get free 0800 numbers you need to move to a new plan....
Also, just read the OP. it explains everything in detail....



