Originally Posted by iTech:
“Would the £10 deal not work for you then?”
“Would the £10 deal not work for you then?”
Yes, but this is on a contract phone still within the contract period.
Three phases out "The One Plan" and Unlimited tethering
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My mate who got the text on the first day has ignored it and started to get calls from them yesterday. He's not answered them yet...
I've not had a text or calls on my main number, but oddly they've started to call my other number every day, which isn't even on the One Plan, it's just an old AYCE £12.90 deal.
Originally Posted by grumpyoldbat:
“I've not had a text or calls on my main number, but oddly they've started to call my other number every day, which isn't even on the One Plan, it's just an old AYCE £12.90 deal.”
“I've not had a text or calls on my main number, but oddly they've started to call my other number every day, which isn't even on the One Plan, it's just an old AYCE £12.90 deal.”
.....which is also being canned.
Originally Posted by Faust:
“I think for the average user they won't care one bit about this constant bitching and complaining. I like them am more than happy with Three and the sooner a lot of these whinges go the better are my thoughts on the subject.
Some of you guys use more in a month than I have done over the last 3 years. Reality check time I'm afraid and not a moment to soon.”
“I think for the average user they won't care one bit about this constant bitching and complaining. I like them am more than happy with Three and the sooner a lot of these whinges go the better are my thoughts on the subject.
Some of you guys use more in a month than I have done over the last 3 years. Reality check time I'm afraid and not a moment to soon.”
The average user might not care, but if there is 1m One Plan customers then lots of users do care. If someone is a regular tetherer, understandably they are annoyed that unlimited is being changed to a measly 4GB. Are people supposed to be content with such a tiny tethering allowance? One Plan customers obviously cannot do anything to stop the change so they can only express their dissatisfaction with Three.
Some might say that tethering isn't supposed to be used regularly. But who is anyone to say how often it's supposed to be used. Tethering wouldn't have been unlimited if it was only meant for occasional usage. Three would have put a 4GB cap in from the outset. And it's not about preventing bill shock because when you've used your tethering allowance then tethering just stops working. It's not like mobile broadband where you are charged 10p per MB after you've used your monthly allowance.
Some people use more data on their handset in a month than others do over a period of 3 years. Does that make it ok because it's not tethering? It seems many people have got a problem with people using a lot of data tethering even though many people are using large amounts of data watching videos on their smartphone.
Originally Posted by cooler:
“Some might say that tethering isn't supposed to be used regularly. But who is anyone to say how often it's supposed to be used. Tethering wouldn't have been unlimited if it was only meant for occasional usage. Three would have put a 4GB cap in from the outset. And it's not about preventing bill shock because when you've used your tethering allowance then tethering just stops working. It's not like mobile broadband where you are charged 10p per MB after you've used your monthly allowance.”
“Some might say that tethering isn't supposed to be used regularly. But who is anyone to say how often it's supposed to be used. Tethering wouldn't have been unlimited if it was only meant for occasional usage. Three would have put a 4GB cap in from the outset. And it's not about preventing bill shock because when you've used your tethering allowance then tethering just stops working. It's not like mobile broadband where you are charged 10p per MB after you've used your monthly allowance.”
No, it's about not having to count every kilobyte, whether you pay extra afterwards or not. If you had 4GB with no extra data charges, you'd still worry about what you are doing because you don't want to use it up quickly. With no limit then this no longer becomes an issue.
The typical use of tethering is when you are away from the home/office and need to infrequently use the internet, it is not and never has been for permanent connectivity for most users. And it's patently clear that the one plan was never intended for that - and it's the very high usage from a minority of users that has led to 3 deciding to take it away from all of us.
Originally Posted by cooler:
“Some people use more data on their handset in a month than others do over a period of 3 years. Does that make it ok because it's not tethering?”
“Some people use more data on their handset in a month than others do over a period of 3 years. Does that make it ok because it's not tethering?”
There are likely to only be a handful of people who are doing hundreds of gigabytes of data on their phone every month - and while neither of us has the figures, 3 do, and have presumably decided that it's not a problem for their network.
Originally Posted by plymouthbloke1974:
“.....which is also being canned.”
“.....which is also being canned.”
It doesn't include any tethering though, so I've no idea why they would cancel it. TBH it's a second line. If they try to force me on to a more expensive plan, I'll port my number out and cancel it.
I haven't received the text yet (my minimum term runs till January), but I gave them a call on the 0800 number to see what my options might be, hoping I might be offered the same £15 / month deal mentioned earlier in the thread (I currently have the £15/month 12 month sim only tariff with usage typically around 250mins, 2.5-3.5 GB and very rarely tethering).
Unfortunately all I got was that I would receive a text around January time and that I would be given my options then for the new tariffs (which she claimed were better tailored for customers). She had a look at my usage and said I would either be able to keep AYCE everything for £25 or drop to a lower GB amount for £20 / month. I expressed how unimpressed I was that I signed up for a £15/month tariff with a 12 month *minimum* term that I now wouldn't be able to continue with, simply because other users have been taking the piss with tethering, and that might least expensive option going forward would be to pay £5/month more for a more restrictive tariff.
Is it worth me calling back to see if I can get a different answer from someone else? Is the £15/month deal still available if I manage to speak to the right person?
Unfortunately all I got was that I would receive a text around January time and that I would be given my options then for the new tariffs (which she claimed were better tailored for customers). She had a look at my usage and said I would either be able to keep AYCE everything for £25 or drop to a lower GB amount for £20 / month. I expressed how unimpressed I was that I signed up for a £15/month tariff with a 12 month *minimum* term that I now wouldn't be able to continue with, simply because other users have been taking the piss with tethering, and that might least expensive option going forward would be to pay £5/month more for a more restrictive tariff.
Is it worth me calling back to see if I can get a different answer from someone else? Is the £15/month deal still available if I manage to speak to the right person?
Originally Posted by Ben_Fisher:
“Are they cancelling people in legacy plans that never included tethering?”
“Are they cancelling people in legacy plans that never included tethering?”
Yes. All legacy plans are going.
Originally Posted by simon69c:
“Is it worth me calling back to see if I can get a different answer from someone else? Is the £15/month deal still available if I manage to speak to the right person?”
“Is it worth me calling back to see if I can get a different answer from someone else? Is the £15/month deal still available if I manage to speak to the right person?”
I would wait until you get the text. By then they may be losing so many customers they will automatically transfer people's discounts over.
You never know, they might belatedly do the right, fair and proper thing.
Originally Posted by simon69c:
“I haven't received the text yet (my minimum term runs till January), but I gave them a call on the 0800 number to see what my options might be, hoping I might be offered the same £15 / month deal mentioned earlier in the thread (I currently have the £15/month 12 month sim only tariff with usage typically around 250mins, 2.5-3.5 GB and very rarely tethering).
Unfortunately all I got was that I would receive a text around January time and that I would be given my options then for the new tariffs (which she claimed were better tailored for customers). She had a look at my usage and said I would either be able to keep AYCE everything for £25 or drop to a lower GB amount for £20 / month. I expressed how unimpressed I was that I signed up for a £15/month tariff with a 12 month *minimum* term that I now wouldn't be able to continue with, simply because other users have been taking the piss with tethering, and that might least expensive option going forward would be to pay £5/month more for a more restrictive tariff.
Is it worth me calling back to see if I can get a different answer from someone else? Is the £15/month deal still available if I manage to speak to the right person?”
“I haven't received the text yet (my minimum term runs till January), but I gave them a call on the 0800 number to see what my options might be, hoping I might be offered the same £15 / month deal mentioned earlier in the thread (I currently have the £15/month 12 month sim only tariff with usage typically around 250mins, 2.5-3.5 GB and very rarely tethering).
Unfortunately all I got was that I would receive a text around January time and that I would be given my options then for the new tariffs (which she claimed were better tailored for customers). She had a look at my usage and said I would either be able to keep AYCE everything for £25 or drop to a lower GB amount for £20 / month. I expressed how unimpressed I was that I signed up for a £15/month tariff with a 12 month *minimum* term that I now wouldn't be able to continue with, simply because other users have been taking the piss with tethering, and that might least expensive option going forward would be to pay £5/month more for a more restrictive tariff.
Is it worth me calling back to see if I can get a different answer from someone else? Is the £15/month deal still available if I manage to speak to the right person?”
If you read back it is only the people on the 0800 number who have been giving the all inclusive plan for the £15
I got it but from what I've read since not many others have been offered it. I think I've been extremely fortunate I got in so early. I did not get a text but was proactive
Originally Posted by Alex_1:
“If you read back it is only the people on the 0800 number who have been giving the all inclusive plan for the £15
I got it but from what I've read since not many others have been offered it. I think I've been extremely fortunate I got in so early. I did not get a text but was proactive”
“If you read back it is only the people on the 0800 number who have been giving the all inclusive plan for the £15
I got it but from what I've read since not many others have been offered it. I think I've been extremely fortunate I got in so early. I did not get a text but was proactive”
Hi
I too never got the txt and was proactive by calling the 0800 number the other week. I still pay £15.00 for AYCE Data/txts/calls. My new plan kicked in this morning.
I never really teathered so the 4GB cap doesnt bother me.Baz
Originally Posted by Alex_1:
“If you read back it is only the people on the 0800 number who have been giving the all inclusive plan for the £15
I got it but from what I've read since not many others have been offered it. I think I've been extremely fortunate I got in so early. I did not get a text but was proactive”
“If you read back it is only the people on the 0800 number who have been giving the all inclusive plan for the £15
I got it but from what I've read since not many others have been offered it. I think I've been extremely fortunate I got in so early. I did not get a text but was proactive”
Yes it was the 0800 number I phoned and a Scottish lady I spoke to. I was trying to be proactive too but it seems you may be right and you were lucky to get it when you did. I'm a bit wary of waiting till I get the text as any deals that are currently available (even if they are scarce) may have been weeded out by then (if they haven't already).
Looking at my usage it actually looks like the new 12 month £15 plan would in theory cover my current usage, but wouldn't give me much of a safety net with the 4GB allowance, nor offer much "future-proofing" against higher data usage in the future. I would certainly feel more comfortable with an AYCE data allowance (which was the whole reason I went for The One Plan in the first place), but to get that, while also covering my voice usage I would need the 12 month £20 plan with 600 mins and AYCE data.
When I look to see what is available elsewhere I see an EE plan for £21.99 which gives unlimited mins and 5GB data, which would probably be enough of a safety net for my data usage for the time being. Plus I would be with a network without a reputation for pushing people off a tariff at the end of its minimum term just because they feel like it! Might be worth the extra £1.99 a month when it comes down to it...
I ended up having a bit of drama with my move! I proactively called the 0800 number last week to see what offer I would get with all the talk of discounts being withdrawn etc.
Three offered me the 600 mins/AYCE data on a 12 month contract for £13 (was on One plan/£15) but when the paperwork came through- the full £20 cost was shown. I called up the 0800 number again, and apparently the first agent I dealt with hadn't applied a £7 per month discount properly. I asked why it was £7, they said because I had signal problems in the past (I managed to get a free home signal a few months ago).
Looks like blagging the home signal box paid off more than I realised it would Its worth trying as a negotiation tactic for others if you've had bad signal etc.
Three offered me the 600 mins/AYCE data on a 12 month contract for £13 (was on One plan/£15) but when the paperwork came through- the full £20 cost was shown. I called up the 0800 number again, and apparently the first agent I dealt with hadn't applied a £7 per month discount properly. I asked why it was £7, they said because I had signal problems in the past (I managed to get a free home signal a few months ago).
Looks like blagging the home signal box paid off more than I realised it would
Its worth trying as a negotiation tactic for others if you've had bad signal etc.
So I have 2 lines with 3, both of which are £15 12-month One Plan SIM-onlys, both out of contract.
One number (the one that has the higher average data usage, as it happens) has received the text, the other one has not.
I called today from the line that received the text and got through to the call centre in Glasgow and was offered no benefit or incentive to move across at all, nothing. They offered me the plan with 200 minutes for £15, which isn't suitable due to the number of minutes.
Even when I brought up the fact that I have two lines with them, I got a very vague 'we could maybe discount a couple of quid a month, I'd need to check' sort of response.
Not impressed at all.
One number (the one that has the higher average data usage, as it happens) has received the text, the other one has not.
I called today from the line that received the text and got through to the call centre in Glasgow and was offered no benefit or incentive to move across at all, nothing. They offered me the plan with 200 minutes for £15, which isn't suitable due to the number of minutes.
Even when I brought up the fact that I have two lines with them, I got a very vague 'we could maybe discount a couple of quid a month, I'd need to check' sort of response.
Not impressed at all.
Originally Posted by simon69c:
“Yes it was the 0800 number I phoned and a Scottish lady I spoke to. I was trying to be proactive too but it seems you may be right and you were lucky to get it when you did. I'm a bit wary of waiting till I get the text as any deals that are currently available (even if they are scarce) may have been weeded out by then (if they haven't already).
Looking at my usage it actually looks like the new 12 month £15 plan would in theory cover my current usage, but wouldn't give me much of a safety net with the 4GB allowance, nor offer much "future-proofing" against higher data usage in the future. I would certainly feel more comfortable with an AYCE data allowance (which was the whole reason I went for The One Plan in the first place), but to get that, while also covering my voice usage I would need the 12 month £20 plan with 600 mins and AYCE data.
When I look to see what is available elsewhere I see an EE plan for £21.99 which gives unlimited mins and 5GB data, which would probably be enough of a safety net for my data usage for the time being. Plus I would be with a network without a reputation for pushing people off a tariff at the end of its minimum term just because they feel like it! Might be worth the extra £1.99 a month when it comes down to it...”
“Yes it was the 0800 number I phoned and a Scottish lady I spoke to. I was trying to be proactive too but it seems you may be right and you were lucky to get it when you did. I'm a bit wary of waiting till I get the text as any deals that are currently available (even if they are scarce) may have been weeded out by then (if they haven't already).
Looking at my usage it actually looks like the new 12 month £15 plan would in theory cover my current usage, but wouldn't give me much of a safety net with the 4GB allowance, nor offer much "future-proofing" against higher data usage in the future. I would certainly feel more comfortable with an AYCE data allowance (which was the whole reason I went for The One Plan in the first place), but to get that, while also covering my voice usage I would need the 12 month £20 plan with 600 mins and AYCE data.
When I look to see what is available elsewhere I see an EE plan for £21.99 which gives unlimited mins and 5GB data, which would probably be enough of a safety net for my data usage for the time being. Plus I would be with a network without a reputation for pushing people off a tariff at the end of its minimum term just because they feel like it! Might be worth the extra £1.99 a month when it comes down to it...”
Sorry Simon I missed that you had called the 0800 number. I followed a lead on here to do so. It would appear they are now clamping down on what they offer. I haven't heard of anyone getting the £25 all you can eat everything for £15 since I got mine.
My billing cycle started again this morning and my 3 app states all my new entitlement.
I said I would confirm back here again whether I got rolling over monthly as promised or 12 months contract.
Well the plan states 12 months but I think it has to do so the £10 discount is deducted from £25 which is the price of that plan.
My contract end date remains as expired in Oct 2014 as promised. My bill remains the same.
I too had been looking at the EE plan for just over £20 as it might have proved better value if I had to pay the full price with 3
However I have been really happy with 3's service calls and data so would have been very loath to leave.
Give it another go nothing to lose
Alex
Originally Posted by bennylad:
“I ended up having a bit of drama with my move! I proactively called the 0800 number last week to see what offer I would get with all the talk of discounts being withdrawn etc.
Three offered me the 600 mins/AYCE data on a 12 month contract for £13 (was on One plan/£15) but when the paperwork came through- the full £20 cost was shown. I called up the 0800 number again, and apparently the first agent I dealt with hadn't applied a £7 per month discount properly. I asked why it was £7, they said because I had signal problems in the past (I managed to get a free home signal a few months ago).
Looks like blagging the home signal box paid off more than I realised it would Its worth trying as a negotiation tactic for others if you've had bad signal etc.”
“I ended up having a bit of drama with my move! I proactively called the 0800 number last week to see what offer I would get with all the talk of discounts being withdrawn etc.
Three offered me the 600 mins/AYCE data on a 12 month contract for £13 (was on One plan/£15) but when the paperwork came through- the full £20 cost was shown. I called up the 0800 number again, and apparently the first agent I dealt with hadn't applied a £7 per month discount properly. I asked why it was £7, they said because I had signal problems in the past (I managed to get a free home signal a few months ago).
Looks like blagging the home signal box paid off more than I realised it would
Its worth trying as a negotiation tactic for others if you've had bad signal etc.”
I wonder what I'll get, as I have a home signal box and still have a bad outdoor signal. I won't tell them that the other networks are the same...
Anyone on the £12.90 tariff (200 minutes, 5000 texts, AYCE data) had the text from three?
If yes, what tariff were you moved onto?
If yes, what tariff were you moved onto?
Originally Posted by Step666:
“So I have 2 lines with 3, both of which are £15 12-month One Plan SIM-onlys, both out of contract.
One number (the one that has the higher average data usage, as it happens) has received the text, the other one has not.
I called today from the line that received the text and got through to the call centre in Glasgow and was offered no benefit or incentive to move across at all, nothing. They offered me the plan with 200 minutes for £15, which isn't suitable due to the number of minutes.
Even when I brought up the fact that I have two lines with them, I got a very vague 'we could maybe discount a couple of quid a month, I'd need to check' sort of response.
Not impressed at all.”
“So I have 2 lines with 3, both of which are £15 12-month One Plan SIM-onlys, both out of contract.
One number (the one that has the higher average data usage, as it happens) has received the text, the other one has not.
I called today from the line that received the text and got through to the call centre in Glasgow and was offered no benefit or incentive to move across at all, nothing. They offered me the plan with 200 minutes for £15, which isn't suitable due to the number of minutes.
Even when I brought up the fact that I have two lines with them, I got a very vague 'we could maybe discount a couple of quid a month, I'd need to check' sort of response.
Not impressed at all.”
What was the usage on the one that got the text, I'm just interested.
I think it's a case of "don't let the door hit you on the way out" though for the 100GB crowd. The very vocal ones are posting everywhere, but there's very few of them as I have even spotted the same or similar usernames here, on the Three blog and on HotUKDeals.
People are likely to be annoyed, they were paying £15 for what should really with any other UK provider be £50-£100 or more and they literally have nowhere to go if they've been using it for home broadband or tethering all their devices all the time.
The nice thing is ridding the network of those users improves things in the long-term for moderate / normal mobile usage or 2-6GB with maybe an occasional few gigs of Tethering.
People are likely to be annoyed, they were paying £15 for what should really with any other UK provider be £50-£100 or more and they literally have nowhere to go if they've been using it for home broadband or tethering all their devices all the time.
The nice thing is ridding the network of those users improves things in the long-term for moderate / normal mobile usage or 2-6GB with maybe an occasional few gigs of Tethering.
Originally Posted by Thine Wonk:
“I think it's a case of "don't let the door hit you on the way out" though for the 100GB crowd. The very vocal ones are posting everywhere, but there's very few of them as I have even spotted the same or similar usernames here, on the Three blog and on HotUKDeals.
People are likely to be annoyed, they were paying £15 for what should really with any other UK provider be £50-£100 or more and they literally have nowhere to go if they've been using it for home broadband or tethering all their devices all the time.
The nice thing is ridding the network of those users improves things in the long-term for moderate / normal mobile usage or 2-6GB with maybe an occasional few gigs of Tethering.”
“I think it's a case of "don't let the door hit you on the way out" though for the 100GB crowd. The very vocal ones are posting everywhere, but there's very few of them as I have even spotted the same or similar usernames here, on the Three blog and on HotUKDeals.
People are likely to be annoyed, they were paying £15 for what should really with any other UK provider be £50-£100 or more and they literally have nowhere to go if they've been using it for home broadband or tethering all their devices all the time.
The nice thing is ridding the network of those users improves things in the long-term for moderate / normal mobile usage or 2-6GB with maybe an occasional few gigs of Tethering.”
Bro, it's not the tethering.
It's the "We're moving you to a new plan" thing that Three are doing.
It's a forced move and that's really a terrible thing, no matter if you benefit or if you don't benefit, it's not the way it should be done.
Originally Posted by Thine Wonk:
“I think it's a case of "don't let the door hit you on the way out" though for the 100GB crowd. The very vocal ones are posting everywhere, but there's very few of them as I have even spotted the same or similar usernames here, on the Three blog and on HotUKDeals.
People are likely to be annoyed, they were paying £15 for what should really with any other UK provider be £50-£100 or more and they literally have nowhere to go if they've been using it for home broadband or tethering all their devices all the time.
The nice thing is ridding the network of those users improves things in the long-term for moderate / normal mobile usage or 2-6GB with maybe an occasional few gigs of Tethering.”
“I think it's a case of "don't let the door hit you on the way out" though for the 100GB crowd. The very vocal ones are posting everywhere, but there's very few of them as I have even spotted the same or similar usernames here, on the Three blog and on HotUKDeals.
People are likely to be annoyed, they were paying £15 for what should really with any other UK provider be £50-£100 or more and they literally have nowhere to go if they've been using it for home broadband or tethering all their devices all the time.
The nice thing is ridding the network of those users improves things in the long-term for moderate / normal mobile usage or 2-6GB with maybe an occasional few gigs of Tethering.”
Of course, it isn't just those people who are being affected.
I'm sure it was you I replied to a few days ago saying that there is a massive difference between someone using 100GB and someone using 10GB of tethering. Yet both are going to be just as badly affected by this really. I get the need to limit tethering. I have no problem with that. But 4GB does seem very low.
And then you also have those who don't even tether but will have to pay a fair bit more because the "equivalent" tariff is now a fair bit more expensive.
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