[mogzyboy]

Quote:

Originally Posted by plymouthbloke1974

You'll be 100% certain to fail. They are not negotiating anything it seems. Take the new plan or go. Not up for discussion.

If that ends up being the case, then I'll be sure to make sure I've kept them on the line to the point where they're so irritated by me that they'll probably just give me something just so they can carry on with their day. I'm not in the 20GB+ club, I have tethered twice this year for about ten minutes in total, and I use around 300 minutes a month. I don't believe it's in their interest to lose my custom.
Obviously I should add that I won't be rude or anything, that isn't my style.

[d123]

Quote:

Originally Posted by mogzyboy

If that ends up being the case, then I'll be sure to make sure I've kept them on the line to the point where they're so irritated by me that they'll probably just give me something just so they can carry on with their day. I'm not in the 20GB+ club, I have tethered twice this year for about ten minutes in total, and I use around 300 minutes a month. I don't believe it's in their interest to lose my custom.
Obviously I should add that I won't be rude or anything, that isn't my style.

They don't care about usage, you could be in the 200MB club, it's a decision made on high, and there just any latitude left for anyone in a customer facing role, not even a lot of steps up the ladder to change that,

[Young Turks]

Quote:

Originally Posted by Daveoc64

Because it is better than the alternatives. If the price increases or the value decreases, that doesn't mean it's automatically inferior to everything else on the market.

I joined Three in 2012 on the One Plan SIM Only (30 day) - back then it was £25 per month

I got an iPhone 5 on a contract with Three in September 2012 (with the One Plan) - it cost £39 a month.

I am now back to SIM only, paying £15 a month on a 12 month contract, for 200 minutes, unlimited texts and unlimited data (plus 4GB of tethering).

The only reason I ever got the One Plan was to have Unlimited Data with the option of tethering. I didn't need the 2000 minute allowance.

I still get that unlimited data my new plan, but I'm actually paying a lot less than before (and getting the 0800 calls included).

What alternatives? If the price increases or the value decreases it automatically means it is inferior to what I was getting before that change and if that’s the case it is quite normal for the consumer to vote with their feet.

Many customers would not accept paying more for less on principle and as you said if the alternatives are also not value then I would be more than happy to cancel the service and go without.

200 minutes and unlimited data and 4gb hotspot for £18 is nowhere near or good enough to plan they are removing which is 2000 minutes, unlimited data, unlimited tethering for only £15.00

The letter they sent offered me much inferior package for more money. Thanks but no thanks.

Quote:

Originally Posted by d123

The decision has been made at board level, no more loyalty discounts or discounted price plans.

You will have the option of accepting the 200 min plan or your PAC, whichever you prefer. I have been told there will be no exceptions to the policy.

You have been told incorrectly, after telling them that I would not pay £18 for much inferior package I was offered on the same call full AYCE package for only £15.00

Clearly they first try to sell customers the inferior package for more but if the customer does not play the ball they must have been instructed to offer the loyalty discounts to prevent them from losing the customer which I think makes sense, as it is not in 3’s interest to lose their loyal customers to their rivals!

Quote:

Originally Posted by Richard_T

Whats the minimum term on that? 12 months 24? 30 days?

No minimum contract at all, as I was out of contract, I did not have any minimum term left to complete he told me he was just changing the package I am on from the next billing date with new allowances to apply from that date.

On my 3 app it already says ‘All you can eat minutes and all you can eat data 12 Months Sim only deal’ but it said 12 months part on my old one plan anyway when I was well out of my minimum term.

[d123]

Quote:

Originally Posted by Young Turks

The letter they sent offered me much inferior package for more money. Thanks but no thanks.




You have been told incorrectly, after telling them that I would not pay £18 for much inferior package I was offered on the same call full AYCE package for only £15.00
.

Let's wait and see, maybe you get away with it for a while, but going forward there are no more discounts on price plans, and no one working in a role that speaks to customers will be able to override it (at least until they start losing customers in droves and the decision is reversed, if they do ever reverse it).

You do realise that the letter received now overrides anything that happened 2 or 3 weeks ago?

[moox]

Quote:

Originally Posted by Young Turks

Many customers would not accept paying more for less on principle and as you said if the alternatives are also not value then I would be more than happy to cancel the service and go without.

200 minutes and unlimited data and 4gb hotspot for £18 is nowhere near or good enough to plan they are removing which is 2000 minutes, unlimited data, unlimited tethering for only £15.00

The letter they sent offered me much inferior package for more money. Thanks but no thanks.

Depends on what you actually use. I used my phone primarily for data so the new £15 plan would be fine - I don't tether as much as I need to, so 4GB is fine too. I'll probably sit on the 1 month plan while I see what EE intends to do on price and coverage down here

It'd hard to agree with the customers who say they are "loyal" but probably only joined 3 because they were the cheapest/most value, not based on any loyalty to the company or its model, and are so "loyal" that they'll move in an instant

[jabbamk1]

Quote:

Originally Posted by Young Turks

No minimum contract at all, as I was out of contract, I did not have any minimum term left to complete he told me he was just changing the package I am on from the next billing date with new allowances to apply from that date.

On my 3 app it already says ‘All you can eat minutes and all you can eat data 12 Months Sim only deal’ but it said 12 months part on my old one plan anyway when I was well out of my minimum term.

You're on a 12 month contract.

[Young Turks]

Quote:

Originally Posted by d123

Let's wait and see, maybe you get away with it for a while, but going forward there are no more discounts on price plans, and no one working in a role that speaks to customers will be able to override it (at least until they start losing customers in droves and the decision is reversed, if they do ever reverse it).

Well I received the text on 5th November but never contacted them until they contacted me weeks later, I guess, between then they must have lost customers and realised their tactic of 'my way or highway' was not working that's probably why I was offered top sim only package with discount.

(I did not even ask for that package as I don't need unlimited minutes but all I said was I was not prepared to pay more for less on principle they had to offer me something that I would not lose much allowance without paying more than what I was paying then he offered me AYCE on everything for £15)

Quote:

Originally Posted by d123

You do realise that the letter received now overrides anything that happened 2 or 3 weeks ago?

I thought the same until I read the last part of the letter which read 'if you have been contacted about these changes already you can ignore this letter'

I have been contacted and offered and accepted another package therefore I am ignoring this letter.

If somehow they fail to honour the offer they have made and put me on 200 minutes for £18 package after all., I will just cancel the lot and port my number.

[Young Turks]

Quote:

Originally Posted by jabbamk1

You're on a 12 month contract.

No I am not, I was told specifically nothing was changing on my contract that he was just applying new allowances from the next billing date, if he lied, then that contract is void, as it was not what was agreed.

[jabbamk1]

Quote:

Originally Posted by Young Turks

No I am not, I was told specifically nothing was changing on my contract that he was just applying new allowances from the next billing date, if he lied, then that contract is void, as it was not what was agreed.

He lied to you.

[Carl_Boys]

They must of lied to me too......

For the full breakdown of your bills go to three.co.uk/My3account on your PC.
View previous bills
Your Three bill
Bill date 24/11/14
Monthly charge in advance
SIM All-you-can-eat Data All-you-can-eat Minutes - 12 Months 24 Nov to 23 Dec****£25.00
Additional charges
>****
Calls
£0.00
>****
Messages
£0.10
>****
Internet
£0.00
Total
Total****£14.10
Previous balance****£14.00
Payment****-£14.00
Total payment due by****£14.10
>****
Pay bill by card
All charges are inclusive of VAT where relevant.
>****
Understanding your bill

[Jay-Cee]

Quote:

Originally Posted by Silent No More

Not necessarily in January, as it depends on when your contract is due to end.

Jabba has said many times that this is a phased approach, so you'll be notified at some stage that the contract is being discontinued.

I think in essence, they're removing the unlimited tethering option and replacing it with a 4GB limit (like they did with new handset contracts earlier this year) and (possibly) increasing the cost.

seriously? this sucks a little but if they increase the price, i may leave. my contract ended in october and in the 3 app it says i am due for an upgrade.

I guess its time to check EE. Do they have unlimited tethering?

[Alex_1]

I was on the one plan & got the £25 plan but also kept my discount.
I was told i would stay on a I month rolling basis by the rep back in November. The Plan does state 12 months but I think that is because it was a discount on the monthly plan I got otherwise it would have been £28 minus 10 for the monthly.
The minimum term on my phone still says 12/10/14
It didn't change on the 19th when my next month usage started.
I have only heard of a few who have since been offered this discount & I was called weird for actively chasing it...I'm glad I did if the decisions taken to offer no further discounts.
Alex

Your Three bill

Bill date 19th November 2014 Bill number **************
Bill period up to 19th November 2014 Account number ***********
Monthly charge in advance £15.00
£10 discount (recurring) 19 Nov to 18 Dec -£10.00
SIM All-you-can-eat Data All-you-can-eat Minutes - 12 Months 19 Nov to 18 Dec £25.00
Total payment due by 8th December 2014 £15.00

[jabbamk1]

Quote:

Originally Posted by jabbamk1

Also, Vodafone will be following O2 shortly and making all their 4G phones sell only with 4G plans. It's not a free 4G for all type thing, just a 4G included with most tariffs type thing.

I've heard all Vodafone RED customers will be getting an upgrade to 4G for free if they don't already have a 4G version of the plan.

Not sure when this is all taking place.

[jabbamk1]

Quote:

Originally Posted by Alex_1

I was on the one plan & got the £25 plan but also kept my discount.
I was told i would stay on a I month rolling basis by the rep back in November. The Plan does state 12 months but I think that is because it was a discount on the monthly plan I got otherwise it would have been £28 minus 10 for the monthly.
The minimum term on my phone still says 12/10/14
It didn't change on the 19th when my next month usage started.
I have only heard of a few who have since been offered this discount & I was called weird for actively chasing it...I'm glad I did if the decisions taken to offer no further discounts.
Alex

Your Three bill

Bill date 19th November 2014 Bill number **************
Bill period up to 19th November 2014 Account number ***********
Monthly charge in advance £15.00
£10 discount (recurring) 19 Nov to 18 Dec -£10.00
SIM All-you-can-eat Data All-you-can-eat Minutes - 12 Months 19 Nov to 18 Dec £25.00
Total payment due by 8th December 2014 £15.00

Ring them after the 18th of December and see what they say in terms of howlong your contract is?

[Young Turks]

Quote:

Originally Posted by jabbamk1

He lied to you.

Possible but my main worry is how much they will charge me. My new allowance wont start until next week I think, so at the moment on my app I can only see AYCe unlimited everything but can't see how much my next bill is.

As long as he applied the discount to my account I wont worry if he put me on 12 contract, as I am not planning of changing network providing they charge me £15pm, if he also lied about the discount as well, then they would be in trouble!

[carguy143]

I got the letter today offering 600 minutes, unlimited texts and unlimited phone data for £23 on a monthly contract.

[Richard_T]

Quote:

I got the letter today offering 600 minutes, unlimited texts and unlimited phone data for £23 on a monthly contract.

what were you on before in terms of price and plan?

[carguy143]

Quote:

Originally Posted by Richard_T

what were you on before in terms of price and plan?

The one plan at £18 a month.

[voodoofish]

Quote:

Originally Posted by jonmorris

I was at King's Cross station at 5pm yesterday and I too had some problems with data. Has to be a first, but it was frustrating as I was trying to check train times (and some other real time info) and it wasn't having any of it.

I had to try the old flight mode toggle trick to get it to work (something I did regularly back on Orange where data failed more often than it worked) and I was also stuck on 3G instead of 4G.

It does seem that Three's performance in London has fallen of late, which is odd as I can't imagine that they've signed up loads of heavy users this year - especially with tethering no longer an option on new tariffs since early this year.

Ah okay, I tried toggling 4G on/off (as normally I can get 4G at KX) but not flight mode, as usually that stops my Pebble watch working unless I also turn that on/off. Maybe their 4G cell was down and the 3G network couldn't cope? Although many people point out you don't really need 50Mbps+ speeds day to day, having a bit of head room probably helps a lot if cells go down.

When thinking about my recent issues with Three in London I realised I'm not sure if it's because they have got worse, or because I spent a few weeks testing EE/Vodafone SIMs and forgot how much slower Three are in London in comparison :/

[jonmorris]

Three certainly does seem slow at times on 4G, although I do have to remind myself that it's not just about raw speed. The low latency and (usually) decent speeds is still enough to make using the Internet pretty instantaneous and fluid - and the unlimited data means being able to do whatever you want (even if a lot of the time, that's actually not a lot).

But when you get speeds of 80Mbps and above, you do begin to convince yourself that faster speed is better than no data limit. Some times it will be, for convenience, but of course those 80-140Mbps (as shown on here from some lucky EE users) does actually make having a decent allowance even more vital.

The thing is, EE is offering people 100GB a month for just two months. Until we know what EE will offer those users afterwards, it's still hard to decide what to do... but I can fully understand why many people are going to tell Three to get stuffed because of how they've been treated.

Ultimately, there's no harm in leaving Three even if you think you'll end up going back later on. It sends a strong message to Three, and more importantly the big bosses in Hong Kong that it's not the way to do business. Sure, cap tethering, but don't force people off a tariff and onto an inferior one for more money.

[d123]

Quote:

Originally Posted by jonmorris

Ultimately, there's no harm in leaving Three even if you think you'll end up going back later on. It sends a strong message to Three, and more importantly the big bosses in Hong Kong that it's not the way to do business. Sure, cap tethering, but don't force people off a tariff and onto an inferior one for more money.

I had the same thought, I have got a PAC already, but can't decide where to go that has a decent data allowance for <£20.

I have been hoping EE extend their second line offers, £12.99 for 2GB/unlimited calls & texts is just not enough, £19.99 for 8GB would do .

[jonmorris]

I think I'd probably need between 15-20GB a month, but in recent months I've actually been using quite a lot less. However, I'd feel most comfortable with that.

However, if EE (or anyone else) decided to offer affordable add-ons to add, say, another 2 or 5GB then I'd possibly be okay with just 10GB and the option to add more every now and then.

EE's hard cap by default does also mean no chance of bill shock, just the frustration of running out of data, which is of course annoying but not expensive!

[david16]

Quote:

Originally Posted by jonmorris

Three certainly does seem slow at times on 4G, although I do have to remind myself that it's not just about raw speed. The low latency and (usually) decent speeds is still enough to make using the Internet pretty instantaneous and fluid - and the unlimited data means being able to do whatever you want (even if a lot of the time, that's actually not a lot).

But when you get speeds of 80Mbps and above, you do begin to convince yourself that faster speed is better than no data limit. Some times it will be, for convenience, but of course those 80-140Mbps (as shown on here from some lucky EE users) does actually make having a decent allowance even more vital.

The thing is, EE is offering people 100GB a month for just two months. Until we know what EE will offer those users afterwards, it's still hard to decide what to do... but I can fully understand why many people are going to tell Three to get stuffed because of how they've been treated.

Ultimately, there's no harm in leaving Three even if you think you'll end up going back later on. It sends a strong message to Three, and more importantly the big bosses in Hong Kong that it's not the way to do business. Sure, cap tethering, but don't force people off a tariff and onto an inferior one for more money.

You would need 60 GB data per month on 4G at minimum to last 30 days.

100GB what EE are offering seems incredible but based on EE's 4G speeds, for those who are doing EE 4G it seems like they have to set their 4G data limit on their smartphones to make it last the full 30 days.

The maximum data limit on a 4G sim set e.g. at 4GB would be appalling and totally inadequate.

[Silent No More]

Quote:

Originally Posted by d123

I had the same thought, I have got a PAC already, but can't decide where to go that has a decent data allowance for <£20.

I have been hoping EE extend their second line offers, £12.99 for 2GB/unlimited calls & texts is just not enough, £19.99 for 8GB would do .

I jumped ship to EE last week.

I'm on the 12 month SIM Only £27.98 tariff, that gives me unlimited minutes, unlimited texts, unlimited 0800 calls and 10 gig of data.

I went through mobilephonesdirect for a £156 cashback offer, which (assuming the cutback comes through ok of course!) an average of £15 per month.

I was on the old One Plan (unlimited tethering) and while it was nice to know it was unlimited, I actually rarely used an amount close enough for me to say Wow, I really am glad I've got unlimited data & tethering" (I think I spiked at 6 gig one month).

For me, the difference has been night and day, I get 4G everywhere I go and using my phone on 4G is a completely different experience (in a good way!).

[Silent No More]

*Duplicate post*