Originally Posted by Daveoc64:
“
Because it is better than the alternatives. If the price increases or the value decreases, that doesn't mean it's automatically inferior to everything else on the market.
I joined Three in 2012 on the One Plan SIM Only (30 day) - back then it was £25 per month
I got an iPhone 5 on a contract with Three in September 2012 (with the One Plan) - it cost £39 a month.
I am now back to SIM only, paying £15 a month on a 12 month contract, for 200 minutes, unlimited texts and unlimited data (plus 4GB of tethering).
The only reason I ever got the One Plan was to have Unlimited Data with the option of tethering. I didn't need the 2000 minute allowance.
I still get that unlimited data my new plan, but I'm actually paying a lot less than before (and getting the 0800 calls included).”
What alternatives? If the price increases or the value decreases it automatically means it is inferior to what I was getting before that change and if that’s the case it is quite normal for the consumer to vote with their feet.
Many customers would not accept paying more for less on principle and as you said if the alternatives are also not value then I would be more than happy to cancel the service and go without.
200 minutes and unlimited data and 4gb hotspot for £18 is nowhere near or good enough to plan they are removing which is 2000 minutes, unlimited data, unlimited tethering for only £15.00
The letter they sent offered me much inferior package for more money. Thanks but no thanks.
Originally Posted by d123:
“The decision has been made at board level, no more loyalty discounts or discounted price plans.
You will have the option of accepting the 200 min plan or your PAC, whichever you prefer. I have been told there will be no exceptions to the policy.”
You have been told incorrectly, after telling them that I would not pay £18 for much inferior package I was offered on the same call full AYCE package for only £15.00
Clearly they first try to sell customers the inferior package for more but if the customer does not play the ball they must have been instructed to offer the loyalty discounts to prevent them from losing the customer which I think makes sense, as it is not in 3’s interest to lose their loyal customers to their rivals!
Originally Posted by Richard_T:
“Whats the minimum term on that? 12 months 24? 30 days?”
No minimum contract at all, as I was out of contract, I did not have any minimum term left to complete he told me he was just changing the package I am on from the next billing date with new allowances to apply from that date.
On my 3 app it already says ‘All you can eat minutes and all you can eat data 12 Months Sim only deal’ but it said 12 months part on my old one plan anyway when I was well out of my minimum term.