Originally Posted by moox:
“The hyperbole is that you will leave for an operator that offers an even worse deal, when you wouldn't actually be affected even if you move to the new plans, by your own admission.
And given that they've discounted a plan for you, how much profit do you think they are making? Not sure why they're "lucky" to keep someone who they probably aren't profiting off of and who seems to be looking for any excuse to leave”
How do you know who offers the best deal? By my own admission I did consider going down to PAYG option which will have less allowances as I would need to be careful for usage but it would cost me much much less.
Also I don't know how much profit they make but they must make some otherwise they would not have offered the discounted package. It is in 3's interest to keep their customers, as it is simple mathematics;
You keep what you have then build on that and grow. Why would any business want to upset their current customers by offering less for more and risk losing business?
By all means they should move the goal posts for new customers so whoever joins will have new terms and allowances but it is not a smart move to rattle the cage of 1m already paying customers.
By the way I was not looking for any excuse to leave, if anything, I have recommended Three to friends and family, as it is nice to have unlimited data without worrying extra charges, however, I have no intention of paying more for less as a consumer.
And yes they are 'lucky' because they keep my custom meaning they will continue receiving regular monthly income from me.
I don't think they rue the day they signed me or any other customer to their network