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Three phases out "The One Plan" and Unlimited tethering


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Old 23-12-2014, 11:47
mogzyboy
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I'm hoping I'll get contacted after EE refresh their tariffs.

Whilst I'd go back, the price and data allowances would have to be right. Right now, I'd feel I was being ripped off for, frankly, not enough data for the price.
And, despite some of the grumblings I see on here, my service from Three has been, and continues to be, excellent. So, as long as I negotiate good terms for myself with regard to the new plans, why would I want to move and get even less for even more of a monthly fee?
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Old 23-12-2014, 12:01
moox
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I haven't had a letter, phone call, or text. Like others I may wait and see what EE have to offer before committing to anything else with 3, especially now that EE has started to get 4G closer and closer to me
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Old 23-12-2014, 12:53
jabbamk1
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I don't know how many times I will say this but for the 38583893478th time... it's a phased approach. Everyone will be contacted and moved onto a new plan in time. Some in Jan, some in Feb, some after etc...

Nothing to do with how much data you're using. You WILL move over to a new plan.
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Old 23-12-2014, 13:03
moox
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I don't know how many times I will say this but for the 38583893478th time... it's a phased approach. Everyone will be contacted and moved onto a new plan in time. Some in Jan, some in Feb, some after etc...

Nothing to do with how much data you're using. You WILL move over to a new plan.
I think everyone is already aware of that, but it is still interesting to see if anyone has been contacted and what they are getting offered
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Old 23-12-2014, 13:24
jabbamk1
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I think everyone is already aware of that, but it is still interesting to see if anyone has been contacted and what they are getting offered
My post wasnt in relation to yours. Just one on the previous page + people keep pm'ing me about it. Its getting annoying.
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Old 23-12-2014, 14:18
Young Turks
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I think everyone is already aware of that, but it is still interesting to see if anyone has been contacted and what they are getting offered
I was originally contacted by text on 5th November and I ignored them then received a phone call from them a few weeks ago to tell me my one plan was going and no more and offered me 200m for the same price of one plan. I told him to go away that I was not paying more for less then we offered me everything AYCE + 4gb tethering for £15pm which I accepted it.

Then about a week later I received a letter telling my one plan was changing and I would be moved to 200 or 600minutes plan, obviously they did not realise that I had already talked to them and accepted new offer.

Then recently I received another call from their Indian call centre telling me my plan was changing! Then I told him if you are calling from 3 you must see from my account that my plan has already changed and I have AYCE data on everything already he then apologised and I hung up

Instead of trying to contact me 3-4 times they should contact those who have not been contacted.

Clearly their left hand does not know what the right hand does at the moment!
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Old 23-12-2014, 14:54
jonmorris
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Nah, it's alright if they keep contacting you and therefore can't get around to me until 2020...!
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Old 25-12-2014, 14:44
cooler
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I contacted Three via web chat on 22nd December to cancel my One Plan contract. They told me id receive a text message to confirm this within 12-24 hours, but it's now about 75 hours later and I haven't received a text.

Those who have cancelled their One Plan, did you receive a text for confirmation?
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Old 25-12-2014, 15:07
d123
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I contacted Three via web chat on 22nd December to cancel my One Plan contract. They told me id receive a text message to confirm this within 12-24 hours, but it's now about 75 hours later and I haven't received a text.

Those who have cancelled their One Plan, did you receive a text for confirmation?
I got the PAC via email and a text.
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Old 27-12-2014, 09:58
shaggy_x
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Anyone on EE. What is their ahem, penetration inside buildings like compared to three?
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Old 27-12-2014, 11:40
Chrysalis
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give it a week and I will tell you the answer.

As I understand it the higher 4g frequencies EE have are weaker signals but faster, so by that I mean less indoor penetration. Whether thats worse or better dont know yet. I can tell you tho my sister on EE 3G absolutely demolishes Three 3G at my flat.

EE's coverage checker gives me these ratings.

2G 5 bars indoor and outdoor
3G 5 bars indoor and outdoor
4G 5 bars indoor and outdoor
Double Speed 4G 3 bars outdoor only.

Aside from congestion issues I dont like the fact Three has no 2G.
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Old 27-12-2014, 11:46
Zee_Bukhari
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Anyone on EE. What is their ahem, penetration inside buildings like compared to three?
Three and EE both use 2100MHz for 3G, so the same, in fact Three's is slightly lower.

As for 4G, Three and EE both use 1800MHz at the moment, so the same, and both will be using 800MHz.
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Old 27-12-2014, 13:31
Prof-x
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In my house EE and three 3G signal is roughly the same strength. However as there is no 2g fallback it spends much longer connected to 3G than EE which is quite eager to flip to gprs
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Old 27-12-2014, 13:49
Gigabit
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give it a week and I will tell you the answer.

As I understand it the higher 4g frequencies EE have are weaker signals but faster, so by that I mean less indoor penetration. Whether thats worse or better dont know yet. I can tell you tho my sister on EE 3G absolutely demolishes Three 3G at my flat.

EE's coverage checker gives me these ratings.

2G 5 bars indoor and outdoor
3G 5 bars indoor and outdoor
4G 5 bars indoor and outdoor
Double Speed 4G 3 bars outdoor only.

Aside from congestion issues I dont like the fact Three has no 2G.
Their coverage checker is the biggest load of bollocks. Believe nothing it tells you.
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Old 27-12-2014, 14:04
shaggy_x
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Actually I don't even know why I even asked that question. My work phone is on EE and it walks all over 3 for indoor data speeds. I have yet to test out streaming etc after 3pm when 3 crawls to a halt. That will be my main test in terms of whether i move to EE myself.
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Old 27-12-2014, 18:33
Darreninessex
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Currently on a ONE plan SiM only that's is a year past it's minimum term.....

Still waiting for any text from 3 to say its ending
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Old 29-12-2014, 17:18
jp200300
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Just thought I'd throw my 2 cents in...

I'm allowed to upgrade my Three contract today but didn't want a new phone as my current one works ok.

I was disappointed to find that there was nothing on the upgrade page about just changing to a sim only deal of lower cost than the £36 a month I'm paying now.

I just used the web chat function of the Three site and spoke to a nice lady who gave me this, which starts on 10th Jan 2015, even though my one plan contract wasn't due to expire until 4th feb 2015...

I've accpeted this at £15 a month:

You’ve opted for SIM All You Can Eat Data, 200 minutes (12Months) which includes
200 minutes-any network, All-you-can-eat text messages and All You Can Eat data allowance which can be used as a personal hotspot 4GB allowance. This package also inlcudes 300 3 to 3 minutes. For your AYCE data plan 4GB can be used as personal hotspot allowance. Personal hotspot is a plan feature and can be used as long as the phone supports the feature. Calls to voicemail will come out of your inclusive voice allowance or will be charged at the out of bundle rate of 35p a minute if you've used all of your allowance. From 10/01/2015 you will be able to enjoy free calls to 0800 numbers and pay only 5 pence per minute for calls to 084 and 087 numbers. Until then, you will be charged at your current rate.
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Old 31-12-2014, 22:56
cooler
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On Three PAYG, to get the AYCE data addon for £15, do you need to top-up a minimum amount before buying the addon or do you just need a PAYG SIM then buy the addon?
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Old 01-01-2015, 12:34
carguy143
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On Three PAYG, to get the AYCE data addon for £15, do you need to top-up a minimum amount before buying the addon or do you just need a PAYG SIM then buy the addon?
You need to top up and buy the add-on if you have less than the cost of the add-on in credit. If you have enough credit you can just buy the add-on. My other half topped up over the phone and was automatically asked if she then wanted to purchase said add-on.
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Old 01-01-2015, 13:15
jchamier
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Anyone on EE. What is their ahem, penetration inside buildings like compared to three?
Better in my view. With phone in pocket on 3 I used to get "no service" but on EE I'm on 2G which means the phone can ring, texts arrive etc. As soon as I hold phone (or leave on desk etc) then 3G/4G on either network.
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Old 01-01-2015, 16:59
jeffkey1
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Just changed contracts as my daughters "One Contract" has run out.

Got for this for same price as I was paying.

AYCE Data, Unlimited Text, 200 mins + 2000? 3 to 3 minutes. SIM only for £15.

Tethering limited to 4G.

She is happy with this as she never talks and I don't get stuck with big data bills.

j.
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Old 01-01-2015, 18:12
d123
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Just changed contracts as my daughters "One Contract" has run out.

Got for this for same price as I was paying.

AYCE Data, Unlimited Text, 200 mins + 2000? 3 to 3 minutes. SIM only for £15.

Tethering limited to 4G.

She is happy with this as she never talks and I don't get stuck with big data bills.

j.
Standard plan other than the 3-3 minutes, are you sure you got those? I haven't seen Three offering them for a while.
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Old 01-01-2015, 18:18
jabbamk1
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Standard plan other than the 3-3 minutes, are you sure you got those? I haven't seen Three offering them for a while.
Three always offer either 300 or 2000 3-3 mins to existing customers. It's literally a tick box exercise.

They've never offered them to new customers (apart from the one plan)
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Old 01-01-2015, 18:50
d123
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Three always offer either 300 or 2000 3-3 mins to existing customers. It's literally a tick box exercise.

They've never offered them to new customers (apart from the one plan)
I wasn't, and I know 3 other people who have left Three in the last month, none were offered free 3-3 as a part of a new contract by retentions.

This is what Three told me in December:

The price plans that were available to you were our standard plans.

Anyone involved in the migration from our older plans are being moved to our standard ones, all of which are available through our website.
And when I asked if anyone had been offered anything different, they said:

Just to confirm, our price plan migration is giving the customers affected the chance to move onto one of our standard plans. I can’t comment on any individual cases, but our position on this matter won’t change.
Must be a change of policy or a freakish coincidence that all 3 (+ me) weren't offered them.

TBH, I wouldn't have stayed even for unlimited calls.
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Old 01-01-2015, 18:55
jabbamk1
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I wasn't, and I know 3 other people who have left Three in the last month, none were offered free 3-3 as a part of a new contract by retentions.
You just need to ask for it to be added on at point of sale.

If it's an automatic migration then obviously you won't get the 3-3 calls as everyone is just being moved over to a standard price plan (which is the same for new customers)

But for example if you rang up (not glasgow) and ask to upgrade onto a new price plan (has to be 12 months If I remember correctly) then you can ask for 3-3 calls as well and they'll add it on at no extra cost. Should they say no then they're an idiot and should be fired on the spot.

Ok maybe that last sentence is extreme but freebies should never be denied haha.
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