Hi all,
There have comments made on here about Three no longer offering any sort of retention deals or loyalty discounts - I thought I'd add my experience for the benefit of others about to come to the end of a contract:
I've just completed a 2yr one plan contract on an S4 at £37/pm. (phone was "free" at the time and I got cashback, so it wasn't too bad). I rang them telling them I wanted to convert my account to PAYG as their "all in one 15" plan seemed like the best value to me.
I was offered all the usual tarriffs, as well as upgrade offers, but I stuck to my original request. Eventually I was put through to what I assume to be a second tier of customer services (still an off shore call centre), this is where the deals began.
I use between 1-3gb data a month, but I insisted I wanted the "freedom" of unlimited data and a 1 month rolling contract. Eventually I was offered:
unltd mins, texts & 4gb data for £12/pm
unltd mins, texts & handset data (inc 4gb tethering) for £17/pm.
I went for the £12 offer as it's enough data for my needs and I can always top up to unlimited with the £5 add on if needed in a heavy month.
The paperwork has come through and it's listed as a £23/pm 30 day contract with a £11/pm loyalty discount added.
So, Three still do loyalty/retentions discounts - Interestingly though they made a point of checking and accurately my data usage over the last few months during the call, so I imagine that weighs heavily in terms of the discounts they offer, possibly a way of rooting out heavy data users.
It's not a stellar deal by comparison to the £15 One Plans that Three were dishing out last year, but in the current market it's a deal I'm very happy with and suits my needs.
I thought I'd share this if anyone is in a similar position trying to haggle for a deal