Originally Posted by lightspeed2398:
“Sometimes the accents are relatively thick and it's more of an effort to understand them than British English, but they all can speak English, it's just one of the features of a Pluricentric language.”
Considering the subject at hand, is it wrong that I had to look up Pluricentric?

Ahem, but yes, I do agree - they can all speak English perfectly well. Comprehension though is another matter, but as you appear to be aware that's something that's not exclusive to contact centres 'overseas'.
Originally Posted by lightspeed2398:
“I've never had any problems with Three support though, in general they're understanding, although there are always going to be problems, whether your call centre is based in Coventry or Chennai. If you can't understand then you can't understand and that's going to be frustrating but it's not true for everyone.”
Likewise, I've never had any problems with Three support either. In fact in some cases (once they've comprehended what the problem is) they've gone above and beyond to help resolve queries, and ensure that the resolution sticks, to a degree that I've never had from any UK call centre.
With that in mind, I must admit that people who bang on and on about UK call centres as if they guarantee excellent customer service due solely to their mere prescence always bemuse me. For my part, yes, it would be nice if there wasn't so much offshoring of call centre work going on. That being said, on the occasions that I need to contact support as long as I can understand the staff member, they can understand me and they appear willing to help, then it doesn't matter to me where in the world they are. Indeed, in the bad old days when I was on Orange, barring some shocking examples, the staff who were more helpful were generally in India as the UK staff simply didn't want to know, so make of that what you will.
Originally Posted by Daveoc64:
“No, I don't understand. What problems do people have that require any form of human intervention?”
Billing issues? Reporting a network issue?
Originally Posted by nafanny29:
“OT but can I make 0800 calls from Wednesday for free???”
That would seem to be the case, yes. Can't say I'd try it at 00.01 Wednesday morning personally though, although I'm sure someone somewhere will do just that.