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Three phases out "The One Plan" and Unlimited tethering
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Thine Wonk
29-06-2015
Originally Posted by enapace:
“
Oh plus fact EE seem to be able to hire Call centre people who speak English unlike Three which is a big boost to me.”

That is just racist, I'm perfectly able to understand the English speaking call centre staff on Three. Just because they are in India and speak with an Indian accent, doesn't mean they don't speak English.
enapace
29-06-2015
Originally Posted by Thine Wonk:
“That is just racist, I'm perfectly able to understand the English speaking call centre staff on Three.”

It's not racist it's the truth maybe I should of wrote it as spoken understandable english. Honestly I can't tell you the amount of times where I put down the phone with Three and called again so I could just speak to someone I could understand.
Thine Wonk
29-06-2015
In all the times I have spoken to them I've never once not been able to understand them.
IslandNiles
29-06-2015
Originally Posted by enapace:
“It's not racist it's the truth maybe I should of wrote it as spoken understandable english. Honestly I can't tell you the amount of times where I put down the phone with Three and called again so I could just speak to someone I could understand.”

"should of wrote it"
Thine Wonk
29-06-2015
The irony.
enapace
29-06-2015
Originally Posted by Thine Wonk:
“In all the times I have spoken to them I've never once not been able to understand them.”

Never said that my experience was the experience of everyone but i've seen posts from quite a few others who have said the same as me. Glad to know you get a good reliable customer service just wasn't my experience at all got fobbed off a lot.
Thine Wonk
29-06-2015
You might have had difficulty with the accent, but to say they don't speak English is just racist, what were they speaking, Hindi? Tamil? Punjabi?
lightspeed2398
29-06-2015
Sometimes the accents are relatively thick and it's more of an effort to understand them than British English, but they all can speak English, it's just one of the features of a Pluricentric language. I've never had any problems with Three support though, in general they're understanding, although there are always going to be problems, whether your call centre is based in Coventry or Chennai. If you can't understand then you can't understand and that's going to be frustrating but it's not true for everyone.
enapace
29-06-2015
Originally Posted by lightspeed2398:
“Sometimes the accents are relatively thick and it's more of an effort to understand them than British English, but they all can speak English, it's just one of the features of a Pluricentric language. I've never had any problems with Three support though, in general they're understanding, although there are always going to be problems, whether your call centre is based in Coventry or Chennai. If you can't understand then you can't understand and that's going to be frustrating but it's not true for everyone.”

I didn't say my experience was universal I was just giving my experience is all. Honestly I know I'm not the only one who struggles and it's a big problem for some people. If you think i'm wrong for saying something like that not my problem i'm just being honest.
lightspeed2398
29-06-2015
Originally Posted by enapace:
“I didn't say my experience was universal I was just giving my experience is all. Honestly I know I'm not the only one who struggles and it's a big problem for some people. If you think i'm wrong for saying something like that not my problem i'm just being honest.”

You're not wrong that's the point. A lot of people can't understand them, that's just a fact. A lot of people can as well. I think one of the arguments though is that is the network providing a good service if not everyone can understand them. This also contrasts with the view that in this globalised world should everyone understand every accent, close to impossible. Personally I think they should be based in the UK, creates local jobs and shows trust in the country but some would disagree.
Daveoc64
29-06-2015
I don't really understand why you'd need to phone them in the first place...
nafanny29
29-06-2015
Im still going strong on the one plan, I put it down to getting about 15 hours of incoming calls each month as its my work line. And I only tether about 1GB and use a total of 4GB a month.

I think I am actually profitable to them and if they try to change me to anything less than I currently get or try to increase the cost I will be off!

OT but can I make 0800 calls from Wednesday for free???
d123
29-06-2015
Originally Posted by Daveoc64:
“I don't really understand why you'd need to phone them in the first place...”



You don't understand why people need to phone Customer Services? You do realise the networks are far from perfect and it's pretty difficult to resolve issues without speaking to them...
Daveoc64
30-06-2015
Originally Posted by d123:
“

You don't understand why people need to phone Customer Services? You do realise the networks are far from perfect and it's pretty difficult to resolve issues without speaking to them...”

No, I don't understand. What problems do people have that require any form of human intervention?
jabbamk1
30-06-2015
Originally Posted by Daveoc64:
“No, I don't understand. What problems do people have that require any form of human intervention?”

Are you trolling? Please tell me you're trolling?
lost boy
30-06-2015
Originally Posted by lightspeed2398:
“Sometimes the accents are relatively thick and it's more of an effort to understand them than British English, but they all can speak English, it's just one of the features of a Pluricentric language.”

Considering the subject at hand, is it wrong that I had to look up Pluricentric? Ahem, but yes, I do agree - they can all speak English perfectly well. Comprehension though is another matter, but as you appear to be aware that's something that's not exclusive to contact centres 'overseas'.

Originally Posted by lightspeed2398:
“I've never had any problems with Three support though, in general they're understanding, although there are always going to be problems, whether your call centre is based in Coventry or Chennai. If you can't understand then you can't understand and that's going to be frustrating but it's not true for everyone.”

Likewise, I've never had any problems with Three support either. In fact in some cases (once they've comprehended what the problem is) they've gone above and beyond to help resolve queries, and ensure that the resolution sticks, to a degree that I've never had from any UK call centre.

With that in mind, I must admit that people who bang on and on about UK call centres as if they guarantee excellent customer service due solely to their mere prescence always bemuse me. For my part, yes, it would be nice if there wasn't so much offshoring of call centre work going on. That being said, on the occasions that I need to contact support as long as I can understand the staff member, they can understand me and they appear willing to help, then it doesn't matter to me where in the world they are. Indeed, in the bad old days when I was on Orange, barring some shocking examples, the staff who were more helpful were generally in India as the UK staff simply didn't want to know, so make of that what you will.

Originally Posted by Daveoc64:
“No, I don't understand. What problems do people have that require any form of human intervention?”

Billing issues? Reporting a network issue?

Originally Posted by nafanny29:
“OT but can I make 0800 calls from Wednesday for free???”

That would seem to be the case, yes. Can't say I'd try it at 00.01 Wednesday morning personally though, although I'm sure someone somewhere will do just that.
d123
30-06-2015
Originally Posted by Daveoc64:
“No, I don't understand. What problems do people have that require any form of human intervention?”

Originally Posted by jabbamk1:
“Are you trolling? Please tell me you're trolling?”

I suspect you are right Jabba, no one who frequents a mobile phone board could be that ignorant regarding possible problems that a customer could face that would entail a call to customer services.
jaffboy151
13-07-2015
Picked up a replacement sim card from the three Shop today and after a failed attempt to get me to buy a new phone with them, he entered my details on the system and proceeded to make that sound like garage mechanic do when its a big repair cost (Air through teeth) and said 'oooh your still on The one plan.. I Can see why you don't want to move....' then told me id be getting a letter in the next few weeks transferring me to a new plan and was surprised I hadn't had one already!
Hopefully I can get away with not changing for a few more months though...
jonmorris
14-07-2015
I've got to be getting kicked off soon now, although my usage has been quite low of late as I've got a couple of 100GB EE SIMs on the go, and a People's Operator 31GB SIM on test - so my Three SIM isn't getting much love (and hasn't tethered for a single byte for over two months!).

Not that this is going to see me get a stay of execution, but I've done pretty well considering we were all supposed to be kicked off between January and March originally.

I really did hope that EE would have come along and offered a 20/25GB plan by now, but it looks like that's not going to happen. 10GB will never be enough for me, and I'm not really interested in BT Mobile with the 30Mbps cap.
jaffboy151
14-07-2015
Same here really, I've not tethered more then 100mb in the past few months and have been testing out Vodafone and EE in that time so my usage had dropped. I'm guessing I'll get kicked off when 4g comes along to the area which is all but here now. The BT deal is a good one but like you I don't fancy it. Don't like the 30mbps limit as I feel a bit cheated, too many typical BT little rules and exclusions and if course the big one which is purely that is BT..
So long may my One plan continue!
jonmorris
14-07-2015
I forgot to add that BT also restricts tethering. Even though it might work, I'd not want to risk being cut off one day because I ignored the T&Cs which implicitly prohibit it.
moox
14-07-2015
Neither my dad or I have received the ominous letter or phone call yet.

I also think it's because we're light users (I used to be a heavy tetherer as I did a lot of travelling, but that's no longer the case)

I'm still wondering what their rules are regarding the home signal. If I move to a 1 month contract or even PAYG when the time comes, will they demand their box back? inTouch is simply not good enough when compared to the seamlessness and reliability of the home signal. They made me to go 12 months to get it in the first place.
jaffboy151
14-07-2015
Originally Posted by jonmorris:
“I forgot to add that BT also restricts tethering. Even though it might work, I'd not want to risk being cut off one day because I ignored the T&Cs which implicitly prohibit it.”

I forgot that one, I hardly ever tether but when I do its because I really need to so couldn't have a plan that's doesnt allow it..
lightspeed2398
14-07-2015
Without tethering or double speed it's not really right for me I suppose, I could live with it but the biggest problem for me is that I'm not on BT and I'd rather not take Virgin Media's mobile deals even if they'd offer me something good via retentions. I am interested in what will happen with that though if BT own EE, also with this Liberty Global/Vodafone asset swap wonder if we'll see that go to Vodafone.
jonmorris
14-07-2015
Whatever you decide to do, I'd opt only for SIM only as I think that 12 months from now we're going to see quite major changes from all networks. Yes, even O2!

I've been very impressed with Vodafone wherever it has upgraded to 4G, but my problem is that in so many other places it's dog slow - but a year from now? It may well have solved most of these issues.

With its 2600MHz spectrum, it can also match or beat EE in many places too. O2 doesn't have this spectrum so will always be left behind (based on as things are today, and not if/when the buyout is approved and completed, and Ofcom can decide what happens with the spectrum etc).

Three will of course likely be massively improved with the switch on of 800MHz, and getting back to rolling out 1800, which seems to have been virtually halted of late.

When all the networks are fairly neck and neck, I do hope we might see some competitive pricing again. Indeed, EE may have no choice but to stop charging such hefty premiums (but will BT do this? That's the question!).
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