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Three phases out "The One Plan" and Unlimited tethering
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MTUK1
11-02-2016
Originally Posted by southlad:
“Anyone know when the £20 offer ends?... Live chat wouldn't tell me saying it was 'sensitive' information.”

It says on the offer page. March 3rd. Hardly sensitive! Lol.
jonmorris
11-02-2016
Originally Posted by MTUK1:
“It says on the offer page. March 3rd. Hardly sensitive! Lol.”

I guess it could be extended, and that bit would be sensitive information, but I do love how shop/call centre staff sometimes like to avoid admitting they don't know by making stuff up!
Gigabit
11-02-2016
Originally Posted by jonmorris:
“I guess it could be extended, and that bit would be sensitive information, but I do love how shop/call centre staff sometimes like to avoid admitting they don't know by making stuff up!”

What do they make up then.
MTUK1
11-02-2016
Originally Posted by Gigabit:
“What do they make up then.”

The fact that the end date of this offer is "sensitive".
Gigabit
11-02-2016
Originally Posted by MTUK1:
“The fact that the end date of this offer is "sensitive".”

They probably aren't told and can't check the website.

In stores, they'd just say they didn't know, because most likely they aren't told either.
violetcrawley
11-02-2016
So no cash back offers then?

I was told by vodaphone if I signed up straight away I get one month free.

I tried twice with 3 they offered me nothing.
violetcrawley
11-02-2016
Originally Posted by Chris1973:
“It was on Top Cashback yesterday just a few minutes before I posted. Looks like they changed it later in the day to deliberately exclude the £20 Sim Only deal.

It now reads as "12 Month SIM Only: £17 & £22 a month - £78.75"

Yesterday it read "12 Month SIM Only: £20+ a month - £78.75"

I guess they changed it when the £20 offer went live on their website. So it looks like there is no discount or cashback with this offer, still a very good deal as it sits, if you have the coverage.”

Thanks for replying.
NathDogg
11-02-2016
I've just accepted the unlimited mins, unlimited texts and unlimited data plan for £20 on a 12month contract.

I hadn't been sent a letter, but decided I would call three a couple of days ago to request my pac. Today I got a phone call and was offered the above package straight away without even having to ask for it.

Looks like these deals from BT and Vodafone are now working in our advantage, and three are now being forced to offer discounts.
WelshBluebird
11-02-2016
If you go via mobiles.co.uk or mobilephonesdirect do you still get the Spotify / Sky / etc offer?
binary
11-02-2016
Originally Posted by nockie3:
“Vodafone deal for 20GB on Mobiles.co.uk is working out at £10 per month (£120 cash back via redemption) has anyone had any problems claiming this from Mobiles.co.uk in the past? Aren't they part of Dixons Carphone?
...”


Originally Posted by nockie3:
“Literally just disappeared. I managed to order one before it did. Bear with me and I'll post a screenshot of my email confirmation!

Edit: http://s14.postimg.org/6wf57xvzl/image.png”

Well done for snagging that amazing cashback deal!
david16
11-02-2016
Originally Posted by NathDogg:
“I've just accepted the unlimited mins, unlimited texts and unlimited data plan for £20 on a 12month contract.
2
I hadn't been sent a letter, but decided I would call three a couple of days ago to request my pac. Today I got a phone call and was offered the above package straight away without even having to ask for it.

Looks like these deals from BT and Vodafone are now working in our advantage, and three are now being forced to offer discounts.”

That’s the problem when three have now increased their contract prices significantly where rival operators normal contract prices such as BT’s, EE’s and vodafone’s are suddenly within range of three’s new contract prices that they can now comfortably make a lower price offer than three to three customers outwith their minimum term that they can still make big profits anyway if they gain your business from three.

Maybe three should have increased the 12.90 and 15 quid legacy contract prices to 20 quid instead of 30. 30 quid was a rise to steep to keep their existing customers without being forced into making a huge discount down to2 20 quid to do so.

Full market price in the future to pay for AYCE data is just a no go for most mobile phone/sim only contract customers.
simcard
11-02-2016
Originally Posted by NathDogg:
“I've just accepted the unlimited mins, unlimited texts and unlimited data plan for £20 on a 12month contract.

I hadn't been sent a letter, but decided I would call three a couple of days ago to request my pac. Today I got a phone call and was offered the above package straight away without even having to ask for it.

Looks like these deals from BT and Vodafone are now working in our advantage, and three are now being forced to offer discounts.”

Could someone who has been offered and accepted the 600 minute and or the AYCE offer please post some sort of evidence because the people I have spoken to at Three deny they would make such an offer. Just a screen shot or similar without account details would be good if possible. I wanna be armed and ready when I get a response!
jonmorris
11-02-2016
I have nothing to confirm the change/discount. Indeed for a while I feared they could just lie and say they'd given it and I'd have no proof when put on the £30 rate!

You do get a text with a reference number though.
NathDogg
11-02-2016
Originally Posted by jonmorris:
“I have nothing to confirm the change/discount. Indeed for a while I feared they could just lie and say they'd given it and I'd have no proof when put on the £30 rate!

You do get a text with a reference number though.”

I received the following text message after I accepted the new plan.

"From Three: Thanks for staying with Three. You've upgraded to Contract SIM Only Voice on SIM AYCE Data 12GBPH AYCEM-12M for 12 month contract at £20.00 a month. More info: General bit.ly/1Mj5n1F T&Cs bit.ly/1HWSfQE Price guides: Inc. Handset bit.ly/1MbQpeZ SIM Only bit.ly/211HC9x"

I also confirmed with him if the discount will still remain after the 12months. He said it will, unless three decide to discontinue the plan. He said it would be unlikely, but obviously that's beyond his control.
NathDogg
11-02-2016
Originally Posted by simcard:
“Could someone who has been offered and accepted the 600 minute and or the AYCE offer please post some sort of evidence because the people I have spoken to at Three deny they would make such an offer. Just a screen shot or similar without account details would be good if possible. I wanna be armed and ready when I get a response!”

Have you requested you PAC? It was only after I requested mine that I was then given the offer. The initial lady I spoke to said that no such offer existed and that the best price was £30. I told her I wasn't interested and that if she can provide me with my pac I can go about my day.

I requested my pac on Monday, and today I received a call from an 0800 number saying that he was from the final cancellation department.

He mentioned a 200min plan which I said I wasn't interested in. He said he knew that and said he can do me a "one off special" unlimited everything for £20. I accepted straight away.
jonmorris
11-02-2016
I didn't get that! As for the unlikely bit, given they're the first network to do it this time I am sure they won't have an issue next time.

If AYCE is phased out or they up the cost substantially, I can definitely see them ending the discount and the whole plan at any time. Hence my slight concern that I should have insisted on 12 months, and not accepted 30 days!
NathDogg
11-02-2016
Originally Posted by jonmorris:
“I didn't get that! As for the unlikely bit, given they're the first network to do it this time I am sure they won't have an issue next time.

If AYCE is phased out or they up the cost substantially, I can definitely see them ending the discount and the whole plan at any time. Hence my slight concern that I should have insisted on 12 months, and not accepted 30 days!”

I agree. I don't really like being tied in to contracts, but on this occasion I was more then happy to sign for 12months!
simcard
11-02-2016
Originally Posted by NathDogg:
“Have you requested you PAC? It was only after I requested mine that I was then given the offer. The initial lady I spoke to said that no such offer existed and that the best price was £30. I told her I wasn't interested and that if she can provide me with my pac I can go about my day.

I requested my pac on Monday, and today I received a call from an 0800 number saying that he was from the final cancellation department.

He mentioned a 200min plan which I said I wasn't interested in. He said he knew that and said he can do me a "one off special" unlimited everything for £20. I accepted straight away.”

I requested my pac code and received it last Thursday and havent had a single call. When I ring up now I am told that I have been given my pac, choose an plan from the website or sorry, goodbye. I raised a complaint earlier but havent heard anything yet.
violetcrawley
11-02-2016
I have called in 3 times since getting my letter about 26 Jan.

Only offering me £20 and 200 minutes. I told them.bout the vodaphone offer and they would not budge.

Got my PAC code 26 Jan too.

Been with 3 for 10 years too.
nockie3
11-02-2016
Originally Posted by binary:
“Well done for snagging that amazing cashback deal!”

I've now had an order dispatch confirmation for my 20GB package with £120 cash back. All looking good, hopefully it will arrive tomorrow

Incidentally, I had no problem getting my PAC from Three earlier today on live chat. I explained the deal I was getting with Vodafone, he said it was an an amazing deal that he couldn't match & gave me my PAC there and then! 10 minutes tops! I've been with three for nearly 5 years.
simcard
11-02-2016
Originally Posted by violetcrawley:
“I have called in 3 times since getting my letter about 26 Jan.

Only offering me £20 and 200 minutes. I told them.bout the vodaphone offer and they would not budge.

Got my PAC code 26 Jan too.

Been with 3 for 10 years too.”

It's very frustrating that some are contacted and offered the better value deals and others get no offer and our only option is to go elsewhere with zero loyalty and a pathetic £3 discount off the top plan.

All we can do is switch networks and hope the network we move to doesn't have the same attitude towards their customers.

Pity there isn't a series of Watchdog at the moment.
violetcrawley
11-02-2016
Originally Posted by simcard:
“It's very frustrating that some are contacted and offered the better value deals and others get no offer and our only option is to go elsewhere with zero loyalty and a pathetic £3 discount off the top plan.

All we can do is switch networks and hope the network we move to doesn't have the same attitude towards their customers.

Pity there isn't a series of Watchdog at the moment.”


I don't make many calls or texting. Hardly ever download too.
simcard
11-02-2016
Originally Posted by violetcrawley:
“I don't make many calls or texting. Hardly ever download too.”

I'm a very light user also, about 100 mins, 200 SMS and up to 4gb.
Richard_T
11-02-2016
Three maybe doing this to increase its takings, but if the customer take off then there could be issues.
One reason banded about is that three can no longer support unlimited tethering, the simple option would be to vary the terms and remove unlimited tethering from legacy plans and restrict it to 6GB ( half the current plan rate) as well as increasing the monthly in line with inflation.
I'm yet to receive my letter from three so for now i will see what happens
violetcrawley
11-02-2016
I was also told twice if I did nothing took the £30 deal I couldn't downgrade next time.

But if I took the £20 and 200 mins 12g tethering I could always upgrade to a more expensive deal when the 12 months finished.
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