Originally Posted by calico_pie:
“It was public.
The whole issue of DRM was a condition imposed by the industry, and Apple always pushed to get DRM taken out of the equation which it subsequently was.
The point is that it wasn't as simple as Apple being Bad Cop - like it or not DRM was a factor imposed by the industry and the music in question here is music that had bypassed that DRM.
And the music was only removed from iPods, not iTunes.
Could they have done things differently in hindsight? Sure.
Were they doing it just for the hell of it? Given the situation with DRM and arguably legitimate concerns about preventing people's iPods being hacked, I'd say not.”
Sorry but the average consumer should not be expected to trawl through the technology press to find out what Apple may or may not be planning to do with their personal files.
And even then, Apple gave no information whatsoever about what they were actually doing with consumer files on these devices.
It is completely irrelevant whether they removed it from iPod or iTunes. The fact is, Apple did not inform them, and handled personal data without consent. An error message telling you to restore does not constitute validation, the consumer was not informed of the consequences, and that is the issue here.
Bringing in all these side-arguments to deflect the main issue can't disguise that Apple deleted consumer data without any consent on their part. The consumer had no idea it was happening until it had happened. Regardless of DRM, Apple's motives or whatever, the fact is, Apple took control of consumer data and deleted it, and failed to inform the consumer of what they were doing to files which Apple potentially could have had nothing to do with.
There's no denying that such actions are horrible business practice.