Originally Posted by mupet0000:
“I've got it back and I have to say, probably the worst repair experience I've ever had.
I booked the device for repair over the phone and explained the issue to the advisor, when I received the packaging to send it off there was some paperwork with a box for notes, so I wrote a detailed description of the signal issues and how to reproduce them.
The phone still has the exact same problem i sent it in with. Poor signal, worse than S3/S4/Moto G on the same network in the same place. The repair notes say:
Replacement Faulty Lens/Display Assembly
Calibration Passed
Software Update Software Upgrade
First of all, as far as I'm aware, the lens/display assembly was not faulty. And the software upgrade is just messed up. I sent the phone in with unbranded UK BTU fw (AOE3 from May 6th) and they've sent it back with EE branded fw from March 29th (AOCW). They've downgraded the software and made it EE instead of unbranded, what !? (The serial number and imei is identical, but my manufacturing date has changed from the 6th of March to the 30th of May, Samsung Phone Info app detects a mismatch between the manufacturing date and serial number and says its a refurb - I wonder why the manufacturing date has changed if they only changed the display assembly and downgraded the software).
There's literally no mention of my original fault and there's no engineer notes or anything at all. I called Samsung who told me to ask the repair centre about it so I called the repair centre and they told me the display may have been replaced because it could have been cracked when they were taking apart the device to inspect it. He also told me that the engineers do not read the notes and they are actually not allowed to read the notes, they are supposed to follow a strict procedure when repairing devices.
So the engineers had no idea that the signal was poor, all they could see was that the device worked because I still get signal even though it may be bad. So now it's booked in to be repaired yet again at the same service centre, fantastic.
If they send it back unrepaired again I'm going to complain and ask for a new device.”
“I've got it back and I have to say, probably the worst repair experience I've ever had.
I booked the device for repair over the phone and explained the issue to the advisor, when I received the packaging to send it off there was some paperwork with a box for notes, so I wrote a detailed description of the signal issues and how to reproduce them.
The phone still has the exact same problem i sent it in with. Poor signal, worse than S3/S4/Moto G on the same network in the same place. The repair notes say:
Replacement Faulty Lens/Display Assembly
Calibration Passed
Software Update Software Upgrade
First of all, as far as I'm aware, the lens/display assembly was not faulty. And the software upgrade is just messed up. I sent the phone in with unbranded UK BTU fw (AOE3 from May 6th) and they've sent it back with EE branded fw from March 29th (AOCW). They've downgraded the software and made it EE instead of unbranded, what !? (The serial number and imei is identical, but my manufacturing date has changed from the 6th of March to the 30th of May, Samsung Phone Info app detects a mismatch between the manufacturing date and serial number and says its a refurb - I wonder why the manufacturing date has changed if they only changed the display assembly and downgraded the software).
There's literally no mention of my original fault and there's no engineer notes or anything at all. I called Samsung who told me to ask the repair centre about it so I called the repair centre and they told me the display may have been replaced because it could have been cracked when they were taking apart the device to inspect it. He also told me that the engineers do not read the notes and they are actually not allowed to read the notes, they are supposed to follow a strict procedure when repairing devices.
So the engineers had no idea that the signal was poor, all they could see was that the device worked because I still get signal even though it may be bad. So now it's booked in to be repaired yet again at the same service centre, fantastic.
If they send it back unrepaired again I'm going to complain and ask for a new device.”
That is pretty poor from Samsung.
I would defiantly send the phone back, and ask for a new device.



