DS Forums

 
 

Renegotiating T Mobile contract


Reply
Thread Tools Search this Thread
Old 04-12-2014, 15:13
countyboy
Forum Member
 
Join Date: Jun 2006
Posts: 924

Hi - My 2 year contract ends later this month. I am prepared to give EE the chance to retain me, but need to know whether there is any advantage in going into my local shop to get a new deal, or do it on the phone with customer services (I have always phoned them in the past).
Phone or shop?...any thoughts much appreciated.
Thanks.
countyboy is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 04-12-2014, 17:11
Aye Up
Forum Member
 
Join Date: Mar 2001
Location: North West
Posts: 4,885
Hi - My 2 year contract ends later this month. I am prepared to give EE the chance to retain me, but need to know whether there is any advantage in going into my local shop to get a new deal, or do it on the phone with customer services (I have always phoned them in the past).
Phone or shop?...any thoughts much appreciated.
Thanks.
Over the phone always...... ask for your pac number or give 30 days notice, they will try to win you there and then but hold out and you will receive a call from their outbound retentions team, they have a lot more at their disposal than the standard "thinking of leaving us" option.
Aye Up is offline Follow this poster on Twitter   Reply With Quote
Old 04-12-2014, 17:36
Orbitalzone
Forum Member
 
Join Date: Oct 2000
Location: Sussex
Posts: 12,173
Good luck, I requested my PAC, they offered some fairly poor retention deals and never called back before the 30 days were up...just before I left I called again to see if they wanted to offer anything better but they didn't.

I went to Three instead.
Orbitalzone is offline   Reply With Quote
 
Reply




 
Forum Jump


All times are GMT. The time now is 04:51.