Hi everyone, my first post and I have been looking for a little bit of help if possible. I have poor credit, shocking, but the past two years, despite defaults, I have been getting back on top of things.
I applied for an iphone 5c, on three, I was declined. 2 days later, I received a call which went a little like this
Tom Aslantepe I know you applied for the iphone 5c, and we cannot help you, but don't worry, I have a deal for you today, for £18 a month, we can provide you a sim only and after 3 months we will upgrade you to a handset guaranteed. Of course, this offer was wonderful for me, unlimited texts and loads of calls and generous internet, saving me pounds on payg, plus the chance to rebuild my credit and a much needed phone in three months. So i said yes.
SIm arrived, I couldn't use the sim as my phone (old payg) is only available on Vodafone so I just ensured I paid my bills every month without fail, four months in, I call up as I was told and asked for a handset, he told me I was declined. I explained the Guarantee I was told and they claim they know nothing of this offer and the sales guy had no permission to say that. So I have basically paid them £80 and have no phone at the end and haven't had anything for my money.
I feel Three are lying to people to get sales through, I have emailed and was promised someone would listen to the call, but no one got back to me, I have called several times speaking to many different people, all basically telling me the same thing.
one advisor said it's happening a lot, but there is no guarantee.
Does anyone know a way to at least claim back money I paid them, I feel it's fraudulent to claim something as they did?
I applied for an iphone 5c, on three, I was declined. 2 days later, I received a call which went a little like this
Tom Aslantepe I know you applied for the iphone 5c, and we cannot help you, but don't worry, I have a deal for you today, for £18 a month, we can provide you a sim only and after 3 months we will upgrade you to a handset guaranteed. Of course, this offer was wonderful for me, unlimited texts and loads of calls and generous internet, saving me pounds on payg, plus the chance to rebuild my credit and a much needed phone in three months. So i said yes.
SIm arrived, I couldn't use the sim as my phone (old payg) is only available on Vodafone so I just ensured I paid my bills every month without fail, four months in, I call up as I was told and asked for a handset, he told me I was declined. I explained the Guarantee I was told and they claim they know nothing of this offer and the sales guy had no permission to say that. So I have basically paid them £80 and have no phone at the end and haven't had anything for my money.
I feel Three are lying to people to get sales through, I have emailed and was promised someone would listen to the call, but no one got back to me, I have called several times speaking to many different people, all basically telling me the same thing.
one advisor said it's happening a lot, but there is no guarantee.
Does anyone know a way to at least claim back money I paid them, I feel it's fraudulent to claim something as they did?
