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O2 Breaking data protection law |
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#1 |
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Guest
Join Date: Jul 2007
Posts: 10,516
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O2 Breaking data protection law
Just had a text message from O2 which says... Quote:
Hi (my name). Did you know you get lots of extras just for being an O2 customer? Because you asked us to stop sending you emails and texts, we weren't able to let you know about them. So if you want to change your mind, please visit http://s.o2.co.uk/optin/
So basically they've admitted that I've opted out of them sending me emails or texts that inform me of special offers so they decided to send me a text to inform me that I may want to change my subscripon settings because they weren't able to inform me of such offers.Surely this in itself is a clear breach of data protection law seeing as by their own admission I've opted out of receiving messages related to offers. I should not be receiving any such text messages as I've asked not to be contacted with news about offers so why have they just sent me this message? I have a good mind to report them to Offcom. I have no time or sympathy for companies that don't respect customers privacy requests. The link wont work because I've removed the last part of the URL which contains my mobile number and links to my account. |
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#2 |
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Forum Member
Join Date: Nov 2004
Posts: 6,928
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In what way have they broken data protection law?
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#3 |
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Guest
Join Date: Jul 2007
Posts: 10,516
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Quote:
In what way have they broken data protection law?
Sending someone text messages to ask them to reconsider changing their privacy settings so they opt in to receive these messages is in my opinion a breach of my privacy settings. |
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#4 |
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Forum Member
Join Date: Jul 2002
Location: North Ayrshire
Posts: 11,397
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they haven't broken data protection by sending you the text, as they clearly know your number as they supply it to you.
they haven't sent you a text that you have opted out of. however, as you said you have no time for companies like this, i assume you will be cancelling immediately? |
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#5 |
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Forum Member
Join Date: Nov 2004
Posts: 6,928
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Which one of these principles did it violate? https://www.gov.uk/data-protection/t...protection-act They don't seem to have shared your data with anyone without your knowledge. Quote:
Originally Posted by The Wizard
Sending someone text messages to ask them to reconsider changing their privacy settings so they opt in to receive these messages is in my opinion a breach of my privacy settings.
Although I agree the text is a bit silly. |
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#6 |
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Forum Member
Join Date: Apr 2005
Location: Scotland
Posts: 4,966
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Daft text, likely as demonstrated counter productive but no breach.
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#7 |
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Forum Member
Join Date: Feb 2010
Location: Homerton, London, E9
Posts: 1,742
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Why are people sticking up for o2 here? They basically said you've opted out of receiving this message but we are going to send it to you anyway. Unforgivable.
OP might have got his laws/acts mixed up but o2 are breaking some kind of law doing this. Ofcom would not approve. |
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#8 |
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Forum Member
Join Date: Nov 2004
Posts: 6,928
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Quote:
Why are people sticking up for o2 here? They basically said you've opted out of receiving this message but we are going to send it to you anyway. Unforgivable.
OP might have got his laws/acts mixed up but o2 are breaking some kind of law doing this. Ofcom would not approve. |
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#9 |
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Forum Member
Join Date: Feb 2010
Location: Homerton, London, E9
Posts: 1,742
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#10 |
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Forum Member
Join Date: Aug 2013
Posts: 494
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No laws have been broken.
Theyve sent a text to a sim card and telaphone number they own. |
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#11 |
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Guest
Join Date: Jul 2007
Posts: 10,516
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Quote:
No laws have been broken.
Theyve sent a text to a sim card and telaphone number they own. I was always under the impression that if a company continues to send you messages when you've previously asked them not to contact you anymore is breaking the law. My privacy settings clearly state that I don't wish to receive these kind of messages but they decided they're gonna send them anyway. Bang out of order! |
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#12 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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This thread is pointless...
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#13 |
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Guest
Join Date: Jul 2007
Posts: 10,516
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Quote:
No laws have been broken.
Theyve sent a text to a sim card and telaphone number they own. |
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#14 |
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Forum Member
Join Date: May 2008
Posts: 139
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PECR only applies to messages that are 'marketing'. I don't agree with the type of message O2 sent (and so not defending them). They could easily argue their message was not marketing, and merely requesting confirmation from you of your opt-out settings - and this is permitted although likely to annoy the customer.
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#15 |
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Forum Member
Join Date: Jul 2007
Posts: 3,987
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Quote:
Yes they have broken the Privacy and Electronic Regulations 2003. They have contravened section 21 of the act which clearly states that it's illegal to send someone marketing messages/calls to a.number that has unsubscribed or opted out of such.correspondence. The fact that O2 own the number is irrelevant. This doesn't make them exempt from the law.
Quote:
Unsolicited calls for direct marketing purposes
21. (1) A person shall neither use, nor instigate the use of, a public electronic communications service for the purposes of making unsolicited calls for direct marketing purposes where— |
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#16 |
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Forum Member
Join Date: Jul 2002
Location: North Ayrshire
Posts: 11,397
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Quote:
Whether it's my own network provider or not, receiving marketing messages from a company that you've specifically asked not to contact you anymore with regards to this kind of message I would have thought was classed as spamming and illegal.
I was always under the impression that if a company continues to send you messages when you've previously asked them not to contact you anymore is breaking the law. My privacy settings clearly state that I don't wish to receive these kind of messages but they decided they're gonna send them anyway. Bang out of order! as you said you had no time for such companies. |
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#17 |
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Forum Member
Join Date: Oct 2012
Posts: 466
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Thread of the day.
Thanks for putting a smile on my face with your drama queen reaction OP!
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#18 |
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Forum Member
Join Date: Mar 2005
Posts: 6,572
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I think I might be a bit envious of someone who has so little drama in their lives that this would even enter the list of things to worry about...Lucky man....
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#19 |
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Forum Member
Join Date: Jul 2002
Location: North Ayrshire
Posts: 11,397
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i got the same text from O2 a couple of days ago.
guess what i did... i hit delete and continued with my life.... |
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#20 |
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Forum Member
Join Date: Oct 2012
Posts: 466
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Quote:
I think I might be a bit envious of someone who has so little drama in their lives that this would even enter the list of things to worry about...Lucky man....
Receiving a text from O2 wouldn't even make it on to my list. |
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#21 |
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Forum Member
Join Date: Mar 2009
Posts: 14,547
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Quote:
Just had a text message from O2 which says...
So basically they've admitted that I've opted out of them sending me emails or texts that inform me of special offers so they decided to send me a text to inform me that I may want to change my subscripon settings because they weren't able to inform me of such offers. Surely this in itself is a clear breach of data protection law seeing as by their own admission I've opted out of receiving messages related to offers. I should not be receiving any such text messages as I've asked not to be contacted with news about offers so why have they just sent me this message? I have a good mind to report them to Offcom. I have no time or sympathy for companies that don't respect customers privacy requests. The link wont work because I've removed the last part of the URL which contains my mobile number and links to my account. The ICO is who deals with this sort of stuff, not Ofcom (one F). However I doubt the information commissioner will get too excited over 1 further text, especially if it was within the period they have to remove you (something like 7 days) |
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#22 |
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Forum Member
Join Date: Nov 2004
Posts: 6,928
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Quote:
Thanks for the link. I actually agree that the text is stupid, I'm just not convinced it breaks any laws, presumably O2 would have checked that out prior to sending these texts.
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#23 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Quote:
Thanks for the link. I actually agree that the text is stupid, I'm just not convinced it breaks any laws, presumably O2 would have checked that out prior to sending these texts.
Provided they also ask people who are opted in and don't harass subscribers with too many requests then I don't see the problem - other than clumsy wording. |
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#24 |
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Forum Member
Join Date: Apr 2005
Location: Scotland
Posts: 4,966
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Yawn.. Is this thread still going? Really? Come on now.
I'm going back to sleep.. |
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