O2 - Signal Problems

forumuser · 24-03-2005, 10:03

I have an O2 contract phone that I have had for the past 5 years, with no problems I have recently moved and now cannot get a signal, considering I make the majority of my mobile calls from home I now have a contract that is of little use to me.

I am in the contract untill september due to an upgrade I took out with them Orange & BT Mobile (Vodafone) seem to work fine and its a BT Mobile I now use mostly.

Am I able to end the contract early due to having no signal? My guess is that I will have to keep it the full term and pay for it any way.

Any help would be appreciated many thanks. Ian

broonale · 24-03-2005, 10:22

Depends on your current location in the UK.. Not all of the country has a signal at all never mind a decent one. There are parts of the country that are not served by o2 either cos its not viable or that there is not currently a mast or that natural obstacles (hills, mountains and even buildings etc) may be blocking line of sight to a mast. Contact o2 for info as to whether your area is served by them or ask them to do a check on the signal levels in your area.. Its better than moving home again.

forumuser · 24-03-2005, 11:01

I moved 2 miles down the road I went from a full signal to no signal by doing this. I live in Kent on the south east coast by the way.

broonale · 24-03-2005, 11:11

could possibly be an obstruction of some kind then or maybe just out of range.. mobile signals fall off pretty rapidly.. could just try moving around the house or outside.. I've had this problem at times too..

forumuser · 09-05-2005, 13:07

I followed this complaint up with O2 in March and they gave me 2 months line rental free as compensation I still have 5 months to go with this contract before I can cancel, i spoke to them about disconnection but the charge is the 5 months line rental bundled together so it would be cheaper to keep the mobile for the next 5 months.

O2 have said that reception problems are not a valid reason for free early termination.

I have decided to raise an offical complaint to their head office to see if I can get the contract terminated.

Does anybody have this address? Or any ideas how I can get them to cancel.

Thanks for your help.

Ian

sabreuk1975 · 09-05-2005, 13:15

I have had nothing but trouble with O2 - I have tracked down a lady called Ellie Stone who I now talk to when I have problems. Her role is Customer Satisfaction Exec,
she's pretty good. Her email address is ellie.stone@o2.com

Thanks

forumuser · 09-05-2005, 13:47

Thanx for that e-mail address I will start by writing Ellie an e-mail I must say though I have been with O2 from the start around 5 years now and this is the first time I have experienced problems.

ney · 09-05-2005, 19:32

I have in the last 6 or 7 weeks been getting a weak 02 singal now and again. Im on there pay and go. I mostly get 3 or 4 bars out of the 5 but it can go down to 2 or even 1 bar now and again. I get 4 bars when im at work. I have once in a while been lucky to get 5 bars out of the 5 for signal but that dont happen very often.

Darren

forumuser · 09-05-2005, 19:40

I have e-mailed Ellie at O2 she replied within 5 mins saying that she had logged it on the complaints system and a reply would be given in 5 days.

strainers1 · 09-05-2005, 19:43

yeah im on pay as you go o2, and usually i have full signal, but now i have 1 or 2 bars, so i bought a signal booster off of ebay (10 for £1

) and the signal has increased by 50%.

strainers1 · 09-05-2005, 19:44

p.s im only using one signal not all ten!!!

ney · 09-05-2005, 20:46

Wen I got to cheak how much I got on my mobile it says please wait for aboyut 30 seconds then comes up network problem why is it dont this. Its done it all evening.

Darren

nockie3 · 09-05-2005, 20:56

?!?!? To check your balance or your signal?

To check your balance type *#10#

ney · 09-05-2005, 21:08

Quote:

Originally Posted by nockie3

?!?!? To check your balance or your signal?

To check your balance type *#10#

To cheak balance it comes up network prob now and again after about 20 seconds. I lost my 02 signal for 15 seconds a few mins ago. Its now is back at 3 bars out of the 5.

Darren

strainers1 · 09-05-2005, 21:14

i dont know, you can ring o2 customer service on *admin edit* - sorry, please don't post premium rate numbers.

strainers1 · 09-05-2005, 21:15

just checked balance on my phone using *#10# and it works fine. £7.46

ney · 09-05-2005, 21:25

Balance is now working again with me £3.11 in my mobile. Its been almost a week since I put £10 in it. Signal keeps going from 3 bars out of 5 to 2 bars out of the 5 the night.

Darren

forumuser · 09-05-2005, 23:11

Quote:

Originally Posted by strainers1

i dont know, you can ring o2 customer service on 0906 3024445.

If you need to ring O2 Customer Care you would be better off using the national rate numbers the number you have quoted is premium rate.

O2
Pay as you Go Customer Care

(0870) 5678678

O2
Pay Monthly Customer Care

(0870) 5860860

Or you could try www.saynoto0870.com they may have a lo-call rate number.

sabreuk1975 · 10-05-2005, 08:50

You can also call FREE Fone 0800 005 005. I've used these
a few times and they are more helpful than the ONLINE team!

forumuser · 14-05-2005, 10:43

Quote:

Originally Posted by forumuser

I have e-mailed Ellie at O2 she replied within 5 mins saying that she had logged it on the complaints system and a reply would be given in 5 days.

Got a result today just recieved a letter from O2 saying that they will terminate the contract on 13/06/05 without a disconnection charge. They will also give me a PAC code to port my number to my new network.

Great customer care as always shame they would'nt do this when I called.

Thanks everyone.

14-05-2005, 11:47

Quote:

Originally Posted by ney

I have in the last 6 or 7 weeks been getting a weak 02 singal now and again. Im on there pay and go. I mostly get 3 or 4 bars out of the 5 but it can go down to 2 or even 1 bar now and again. I get 4 bars when im at work. I have once in a while been lucky to get 5 bars out of the 5 for signal but that dont happen very often.

Darren

You will generally only get 5 bars on any network if you can also physically see the base station antenna itself.

24-03-2005, 10:03	#1
forumuser Forum Member Join Date: May 2003 Location: Peacehaven, East Sussex Posts: 459	O2 - Signal Problems I have an O2 contract phone that I have had for the past 5 years, with no problems I have recently moved and now cannot get a signal, considering I make the majority of my mobile calls from home I now have a contract that is of little use to me. I am in the contract untill september due to an upgrade I took out with them Orange & BT Mobile (Vodafone) seem to work fine and its a BT Mobile I now use mostly. Am I able to end the contract early due to having no signal? My guess is that I will have to keep it the full term and pay for it any way. Any help would be appreciated many thanks. Ian

24-03-2005, 10:22	#2
broonale Forum Member Join Date: Feb 2004 Location: 54.98N 1.6W Posts: 4,953	Depends on your current location in the UK.. Not all of the country has a signal at all never mind a decent one. There are parts of the country that are not served by o2 either cos its not viable or that there is not currently a mast or that natural obstacles (hills, mountains and even buildings etc) may be blocking line of sight to a mast. Contact o2 for info as to whether your area is served by them or ask them to do a check on the signal levels in your area.. Its better than moving home again.

24-03-2005, 11:01	#3
forumuser Forum Member Join Date: May 2003 Location: Peacehaven, East Sussex Posts: 459	I moved 2 miles down the road I went from a full signal to no signal by doing this. I live in Kent on the south east coast by the way.

24-03-2005, 11:11	#4
broonale Forum Member Join Date: Feb 2004 Location: 54.98N 1.6W Posts: 4,953	could possibly be an obstruction of some kind then or maybe just out of range.. mobile signals fall off pretty rapidly.. could just try moving around the house or outside.. I've had this problem at times too..

09-05-2005, 13:07	#5
forumuser Forum Member Join Date: May 2003 Location: Peacehaven, East Sussex Posts: 459	I followed this complaint up with O2 in March and they gave me 2 months line rental free as compensation I still have 5 months to go with this contract before I can cancel, i spoke to them about disconnection but the charge is the 5 months line rental bundled together so it would be cheaper to keep the mobile for the next 5 months. O2 have said that reception problems are not a valid reason for free early termination. I have decided to raise an offical complaint to their head office to see if I can get the contract terminated. Does anybody have this address? Or any ideas how I can get them to cancel. Thanks for your help. Ian

09-05-2005, 13:15	#6
sabreuk1975 Forum Member Join Date: Dec 2004 Posts: 298	I have had nothing but trouble with O2 - I have tracked down a lady called Ellie Stone who I now talk to when I have problems. Her role is Customer Satisfaction Exec, she's pretty good. Her email address is ellie.stone@o2.com Thanks

09-05-2005, 13:47	#7
forumuser Forum Member Join Date: May 2003 Location: Peacehaven, East Sussex Posts: 459	Thanx for that e-mail address I will start by writing Ellie an e-mail I must say though I have been with O2 from the start around 5 years now and this is the first time I have experienced problems.

09-05-2005, 19:32	#8
ney Forum Member Join Date: Jun 2002 Location: Scotland, Dunfermline Area Posts: 10,704	I have in the last 6 or 7 weeks been getting a weak 02 singal now and again. Im on there pay and go. I mostly get 3 or 4 bars out of the 5 but it can go down to 2 or even 1 bar now and again. I get 4 bars when im at work. I have once in a while been lucky to get 5 bars out of the 5 for signal but that dont happen very often. Darren

09-05-2005, 19:40	#9
forumuser Forum Member Join Date: May 2003 Location: Peacehaven, East Sussex Posts: 459	I have e-mailed Ellie at O2 she replied within 5 mins saying that she had logged it on the complaints system and a reply would be given in 5 days.

09-05-2005, 19:43	#10
strainers1 Forum Member Join Date: Apr 2005 Posts: 85	yeah im on pay as you go o2, and usually i have full signal, but now i have 1 or 2 bars, so i bought a signal booster off of ebay (10 for £1 ) and the signal has increased by 50%.

09-05-2005, 19:44	#11
strainers1 Forum Member Join Date: Apr 2005 Posts: 85	p.s im only using one signal not all ten!!!

09-05-2005, 20:46	#12
ney Forum Member Join Date: Jun 2002 Location: Scotland, Dunfermline Area Posts: 10,704	Wen I got to cheak how much I got on my mobile it says please wait for aboyut 30 seconds then comes up network problem why is it dont this. Its done it all evening. Darren

09-05-2005, 20:56	#13
nockie3 Forum Member Join Date: Aug 2004 Posts: 1,463	?!?!? To check your balance or your signal? To check your balance type *#10#

09-05-2005, 21:08	#14
ney Forum Member Join Date: Jun 2002 Location: Scotland, Dunfermline Area Posts: 10,704	Quote: Originally Posted by nockie3 ?!?!? To check your balance or your signal? To check your balance type *#10# To cheak balance it comes up network prob now and again after about 20 seconds. I lost my 02 signal for 15 seconds a few mins ago. Its now is back at 3 bars out of the 5. Darren

09-05-2005, 21:14	#15
strainers1 Forum Member Join Date: Apr 2005 Posts: 85	i dont know, you can ring o2 customer service on admin edit - sorry, please don't post premium rate numbers.

09-05-2005, 21:15	#16
strainers1 Forum Member Join Date: Apr 2005 Posts: 85	just checked balance on my phone using *#10# and it works fine. £7.46

09-05-2005, 21:25	#17
ney Forum Member Join Date: Jun 2002 Location: Scotland, Dunfermline Area Posts: 10,704	Balance is now working again with me £3.11 in my mobile. Its been almost a week since I put £10 in it. Signal keeps going from 3 bars out of 5 to 2 bars out of the 5 the night. Darren

09-05-2005, 23:11	#18
forumuser Forum Member Join Date: May 2003 Location: Peacehaven, East Sussex Posts: 459	Quote: Originally Posted by strainers1 i dont know, you can ring o2 customer service on 0906 3024445. If you need to ring O2 Customer Care you would be better off using the national rate numbers the number you have quoted is premium rate. O2 Pay as you Go Customer Care (0870) 5678678 O2 Pay Monthly Customer Care (0870) 5860860 Or you could try www.saynoto0870.com they may have a lo-call rate number.

10-05-2005, 08:50	#19
sabreuk1975 Forum Member Join Date: Dec 2004 Posts: 298	You can also call FREE Fone 0800 005 005. I've used these a few times and they are more helpful than the ONLINE team!

14-05-2005, 10:43	#20
forumuser Forum Member Join Date: May 2003 Location: Peacehaven, East Sussex Posts: 459	Quote: Originally Posted by forumuser I have e-mailed Ellie at O2 she replied within 5 mins saying that she had logged it on the complaints system and a reply would be given in 5 days. Got a result today just recieved a letter from O2 saying that they will terminate the contract on 13/06/05 without a disconnection charge. They will also give me a PAC code to port my number to my new network. Great customer care as always shame they would'nt do this when I called. Thanks everyone.

DS Forums

O2 - Signal Problems

14-05-2005, 11:47	#21
UNcabled Posts: n/a	Quote: Originally Posted by ney I have in the last 6 or 7 weeks been getting a weak 02 singal now and again. Im on there pay and go. I mostly get 3 or 4 bars out of the 5 but it can go down to 2 or even 1 bar now and again. I get 4 bars when im at work. I have once in a while been lucky to get 5 bars out of the 5 for signal but that dont happen very often. Darren You will generally only get 5 bars on any network if you can also physically see the base station antenna itself.