Talk Mobile/Carphone Warehouse

Bedlam_maid · 14-12-2014, 10:56

I have finally left this appalling company and their network but have a bill (expected) for breaking my contract early. I can't get in touch with them via the 0875 number they gave me to pay - they just cut me off. I tried another customer service number I found on their website - that cuts me off too. My partner went into the Carphone Warehouse shop and they couldn't contact their own customer service department either. I have 7 days to pay this bill and I'm not at all sure that a cheque would reach them in time. I am pulling my hair out. Any suggestions?

Just to add - give this company a big miss!

mrMick · 14-12-2014, 12:25

Have you tried (from their website):

From a landline: 0870 087 8751

From your TalkTalk Mobile: 2883

May be worth a punt

Thine Wonk · 14-12-2014, 13:05

Surely you can get through if you try at different times of day? Try during office hours if possible.

Sounds odd to me, if you really can't get it resolved look up the details for their corporate head office and ask for the complaints dept.

What was so bad about them that you needed to cancel mid-contract?

danielmeah · 14-12-2014, 14:57

they should not really be using that 0870 number anymore after the recent 08 number rules changes

a simple search reveals 020 3441 5550

from http://www.saynoto0870.com/numbersearch.php

d123 · 14-12-2014, 15:12

Aren't Talk Mobile and TalkTalk different things?

A quick check of the Talk Mobile website brings up this:

Quote:

Contact Us
Customer Services

Call 5888 Free from your talkmobile phone
0333 304 8064 from landlines or other mobiles (call charges may vary)

http://www.talkmobile.co.uk/help-and-advice/contact-us

mrMick · 14-12-2014, 17:15

Quote:

Originally Posted by d123

Aren't Talk Mobile and TalkTalk different things?

A quick check of the Talk Mobile website brings up this:

http://www.talkmobile.co.uk/help-and-advice/contact-us

Ah yes, I stand corrected there! There are so many different MVNOs it's hard to keep track of who is who! Lol

Gigabit · 14-12-2014, 17:57

Talk Mobile is CPW, TalkTalk Mobile is TalkTalk.

Bedlam_maid · 17-12-2014, 10:52

Just an update - every number I tried was cutting off and I could no longer call 5888 from my mobile (I did try but it said you are no longer registered on this network). I finally dropped an email to their complaints department basically saying if they wanted their money they would have to contact me. They contacted me on Monday and said their phone-lines had been down all weekend but at least I was able to pay the bill which is what was worrying me.

14-12-2014, 10:56	#1
Bedlam_maid Forum Member Join Date: Sep 2012 Location: Milton Keynes Posts: 3,082	Talk Mobile/Carphone Warehouse I have finally left this appalling company and their network but have a bill (expected) for breaking my contract early. I can't get in touch with them via the 0875 number they gave me to pay - they just cut me off. I tried another customer service number I found on their website - that cuts me off too. My partner went into the Carphone Warehouse shop and they couldn't contact their own customer service department either. I have 7 days to pay this bill and I'm not at all sure that a cheque would reach them in time. I am pulling my hair out. Any suggestions? Just to add - give this company a big miss!

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14-12-2014, 12:25	#2
mrMick Forum Member Join Date: Mar 2003 Location: Cambridge Posts: 1,259	Have you tried (from their website): From a landline: 0870 087 8751 From your TalkTalk Mobile: 2883 May be worth a punt

14-12-2014, 13:05	#3
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Surely you can get through if you try at different times of day? Try during office hours if possible. Sounds odd to me, if you really can't get it resolved look up the details for their corporate head office and ask for the complaints dept. What was so bad about them that you needed to cancel mid-contract?

14-12-2014, 14:57	#4
danielmeah Forum Member Join Date: Jul 2012 Location: Liverpool(L15)l, UK Posts: 458	they should not really be using that 0870 number anymore after the recent 08 number rules changes a simple search reveals 020 3441 5550 from http://www.saynoto0870.com/numbersearch.php

14-12-2014, 15:12	#5
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Aren't Talk Mobile and TalkTalk different things? A quick check of the Talk Mobile website brings up this: Quote: Contact Us Customer Services Call 5888 Free from your talkmobile phone 0333 304 8064 from landlines or other mobiles (call charges may vary) http://www.talkmobile.co.uk/help-and-advice/contact-us

14-12-2014, 17:15	#6
mrMick Forum Member Join Date: Mar 2003 Location: Cambridge Posts: 1,259	Quote: Originally Posted by d123 Aren't Talk Mobile and TalkTalk different things? A quick check of the Talk Mobile website brings up this: http://www.talkmobile.co.uk/help-and-advice/contact-us Ah yes, I stand corrected there! There are so many different MVNOs it's hard to keep track of who is who! Lol

14-12-2014, 17:57	#7
Gigabit Forum Member Join Date: Aug 2014 Location: United Kingdom Posts: 2,887	Talk Mobile is CPW, TalkTalk Mobile is TalkTalk.

17-12-2014, 10:52	#8
Bedlam_maid Forum Member Join Date: Sep 2012 Location: Milton Keynes Posts: 3,082	Just an update - every number I tried was cutting off and I could no longer call 5888 from my mobile (I did try but it said you are no longer registered on this network). I finally dropped an email to their complaints department basically saying if they wanted their money they would have to contact me. They contacted me on Monday and said their phone-lines had been down all weekend but at least I was able to pay the bill which is what was worrying me.

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Talk Mobile/Carphone Warehouse