Originally Posted by Gigabit:
“The "Independent" wouldn't exaggerate or sensationalise would they? They have no agenda whatsoever, right?”
Bit like the dail wail is the beacon of honest journalism?
Originally Posted by plymouthbloke1974:
“The staff should be professional enough to overcome anything instore. I think it's appalling.”
You would think that, however we/they are all human. Most staff whether working in retail or on the phones can sail through 99% of situations without rising or reacting in a combative way. But that 1% of situations is the straw that brakes the camels back. The gentleman in the article comes across as snooty and rude quite frankly, the way it has been wrote hardly points to an unbiased account. I think all of us in customers facing roles have dealt with people like the aforementioned in the article. I get the impression that this is a gentleman who relishes comfrontation, being one of these pricks that complains at anything that does go their way. I don't for a second believe eveything wrote either, it would be interesting to hear the side of the other parties in this.
Originally Posted by Step666:
“That's a pretty strong opinion based one side of the story.
Having had the misfortune of having worked in retail, 99%+ of the time, if a situation escalates to anything approaching what the writer describes, then the customer is at least equally to blame.
Store staff aren't saints but they don't go picking fights and risking their jobs for no reason.”
You are quite right. The disadvantage working in retail is people shop around (which is a good thing), however a lot of people are so aggressive its like you owe them a living. That said, its in a very small minority of cases, I would like to hear the other side of the story. Working retail isn't easy, its low paid and comes little perks or kiss my arse anything. Honestly if I had been appraoched by said gentleman, I would've found it hard not to react to his "polite comments".
This was clearly a man spoiling for a fight, most people if they get shit service they write in and complain or speak to the store manage and then move their business elsewhere (vote with your feet/wallet). In this instance he has been the instigator I feel, whilst no staff should ever threaten customers no matter the situation, I just feel a degree of sympathy for those mentioned in the article.