i signed up to homechoice about 7 months ago but they have since decided to wave the terms of my contract due to the terrible service that they were giving me.

twice they disconnected my adsl line (which meant i had to wait 10 days for a re-install each time) for no reason other than '...training issues at our end...' to quote steve meakin of hc customer service.

the last time they disconnected me was in january and i decided to move to another service provider (sky for tv and clara.net for broadband). what really winds me up is that they are still sending me monthly bills and they never refunded me that money they owed me.

i also had to pay a re-connection charge to my new isp and re-purchase the orignal broadband hardware that i'd sold when i orignally signed up to homechoice. that, coupled with the fact that my bt phone bill showed that in one month alone i spent over 7 hours on the phone to their technical support makes me recommend anyone else but homechoice (even NTL!?!) for your internet and tv service.

I am sorry that you have had such a bad experience.

My experience has been completely the opposite. I have had HC installed twice, because l moved property a couple of months after originally getting it installed.

There was some problems with the last installation, picture chopping up and havint to reboot the STB every now and then, but they sent round an engineer within a few days and fixed the problem. The issue was to do with poor cabling to my 2nd telephone socket. This was disconnected as l have a cordless phone anyway.

I was with Telewest before having HC and my feelings about them are mixed. The service they provide for internet support was very good, but telelphone and tv was appalling sometimes.

Anyway l hope you get a service which you are finally happy with.