Three have stated that they want outdoor coverage across 3G/4G to reach a cumulative 99% and Indoor coverage across 3G/4G to reach a cumulative 95%.
Ultimately 800 will be the catalyst in increasing Three's indoor and overall geographical coverage whilst 1800 will be used to increase capacity.
Three are on track to launch phase 3 of their LTE plan (VoLTE) in H1 2015 and expect over 1.8m users to have a VoLTE compatible device by launch and more than 50% of their user base using an LTE device.
Three plan to launch Rich Communication Services over LTE to allow for a better experience to consumers overall. Three are currently working with Mavenir to launch VoLTE with SRVCC as well as fully integrate Three inTouch.
This is all part of Three's plan to improve their network overall and give customers a reason to stay with Three. 800, VoLTE, small cells, Three inTouch (700k+ downloads), GigE upgrades (6000+ sites) etc... are just just some of the ways that Three plan to make it's network the best.
Three are working closely with Velocent to actively monitor over 130 KPI's across their mobile data network and quickly identify issues and create resolutions. In turn, Three hope that this will keep users satisfied and positive. Three are also working with Procera to upgrade capacity for 3G and 4G sites as well as actively manage each component of their mobile data network to optimise throughput for their users. (Think congestion management).
Staff are being trained in resolution management (think traditional soft skills) in order to maintain and improve on their industry leading customer service scores. Three identified over 900,000 cases in 2014, to do with network issues, that had not been resolved sufficiently This was despite over 300,000 of them being escalated. Tools and processes are now being put in place to help assist and resolve customer issues in regards to the network.
Three is very much about the service they provide and value added services now.
Three now have over 15,000 sites leading to 98% 3G coverage and 50% 4G coverage. In Northern Ireland, Three have over 420 sites with 95% 3G coverage and 4G is due to launch in Belfast and Londonderry before the end of Q1 2015.