Having spent many years improving its initial low ratings, mostly due to customer service and coverage issues. This year Three have had an amazing fall from grace. Constantly shooting themselves in the foot and pissing off customers.
It all started at the end of 2013 with their 4G rollout. The rollout turned out to be an extended closed test which didn't start properly until 2014. Then came the famous 4G Wish List. As the year progressed became apparent it had become a pipe dream as Three changed their strategy. The rollout has been piecemeal at best even when there was coverage. Then Three decided to cap speeds at 50Mbps. By the end of 2014 Three issued a revised 4G rollout for 2015. Amazingly they removed 193 of the towns / cities they didn't bother with in 2014 (or 194 if you include Hull). They did add 59 new sites including Airports! Lets see how 2015 goes......
Comparison List here:
https://www.diffchecker.com/opybv7j7
Now the Tariffs. Three had started increasing the promotional price of the One Plan. Then they removed The One Plan completely and plans now have a maximum 4GB Tethering limit. Price plans change we all know it. Three were clearly feeling the pinch over excessive data usage and wanted to change it.
The next bit has never happened on any UK network. Three decided to terminate all Grandfather plans. This really is unheard of. People who were outwith their commitment have been and will be moved to another plan. One with a maximum 4GB Tethering limit. Obviously this hasn't gone down well. People may find themselves paying more for less or have to cut back and go on a lower tariff or simply leave! What's more Three have decided to play hardball and offer pretty much no discounts other than perhaps £1 if your lucky.
Three appear to be under some pressure from their parent company Hutchison to improve revenue and cut costs.
While these changes my not impact on everyone Three seem to be on a path to place themselves as a premium network. The thing is if you want a premium network then EE is the place to go.
2015 Will be an interesting year with possible takeovers of EE and O2. So it will likely be an interesting year.
It all started at the end of 2013 with their 4G rollout. The rollout turned out to be an extended closed test which didn't start properly until 2014. Then came the famous 4G Wish List. As the year progressed became apparent it had become a pipe dream as Three changed their strategy. The rollout has been piecemeal at best even when there was coverage. Then Three decided to cap speeds at 50Mbps. By the end of 2014 Three issued a revised 4G rollout for 2015. Amazingly they removed 193 of the towns / cities they didn't bother with in 2014 (or 194 if you include Hull). They did add 59 new sites including Airports! Lets see how 2015 goes......
Comparison List here:
https://www.diffchecker.com/opybv7j7
Now the Tariffs. Three had started increasing the promotional price of the One Plan. Then they removed The One Plan completely and plans now have a maximum 4GB Tethering limit. Price plans change we all know it. Three were clearly feeling the pinch over excessive data usage and wanted to change it.
The next bit has never happened on any UK network. Three decided to terminate all Grandfather plans. This really is unheard of. People who were outwith their commitment have been and will be moved to another plan. One with a maximum 4GB Tethering limit. Obviously this hasn't gone down well. People may find themselves paying more for less or have to cut back and go on a lower tariff or simply leave! What's more Three have decided to play hardball and offer pretty much no discounts other than perhaps £1 if your lucky.
Three appear to be under some pressure from their parent company Hutchison to improve revenue and cut costs.
While these changes my not impact on everyone Three seem to be on a path to place themselves as a premium network. The thing is if you want a premium network then EE is the place to go.
2015 Will be an interesting year with possible takeovers of EE and O2. So it will likely be an interesting year.





and its not like being a customer of Three ever made my bucket list to begin with. so "no broken dreams" for me 