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Three's fall from grace - Broken promises and broken dreams |
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#76 |
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Forum Member
Join Date: Jul 2007
Posts: 3,993
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Quote:
Nobody has said "I'm alright Jack."
Quote:
I don't live in or visit any of those places so that is wholly irrelevant to me.
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#77 |
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Forum Member
Join Date: Sep 2003
Location: Bristol (BBC1 West)
Posts: 15,143
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Quote:
Not that it's any of your business, as he's already answered my post, but he actually did.
Maybe wind your neck in a little, the post was made and subsequently answered by Daveoc64. I'm not going to cancel a service that works for me because it doesn't work for others - even if that is due to Three changing its plans and not being clear about it on their website. My point is simple - coverage is a personal matter. I get good coverage in the places I need it - in particular, I get 4G on the way into work and while I'm at work. |
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#78 |
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Forum Member
Join Date: Jul 2007
Posts: 3,993
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Quote:
I completely refute that.
I'm not going to cancel a service that works for me because it doesn't work for others - even if that is due to Three changing its plans and not being clear about it on their website. My point is simple - coverage is a personal matter. I get good coverage in the places I need it - in particular, I get 4G on the way into work and while I'm at work. You refute it, and then say it again .
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#79 |
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Forum Member
Join Date: Aug 2013
Posts: 100
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So, using the more polite term the other poster used, you are saying "I'm alright Jack, sod you lot".
You refute it, and then say it again . |
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#80 |
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Forum Member
Join Date: Oct 2000
Location: Sussex
Posts: 12,173
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guys stop arguing or santa will not be stopping by tonight
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#81 |
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Forum Member
Join Date: Jul 2005
Posts: 1,581
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I'm considering leaving Three in January too. My One Plan is up and although it's been value for money we've had issues with the local transmitter throughout the year, and living in a rural area I liked the 2G fallback with data too. This is probably worth the extra £5 I would pay with EE. I'm not a big fan of EE but there are many advantages to returning with them.
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#82 |
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Forum Member
Join Date: Feb 2013
Posts: 1,732
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Quote:
I'm not being funny, but he has a point?
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#83 |
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Forum Member
Join Date: Sep 2003
Location: Bristol (BBC1 West)
Posts: 15,143
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Quote:
He has a very good point. Why should he care about anyone else's signal?
I can't get a good signal on O2 or Vodafone at work. Would everyone on those networks (and all the MVNOs) please leave? Ridiculous. I understand why people would decide Three is not the network for them anymore, but I wouldn't expect them to try and impose that on everyone else. |
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#84 |
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Forum Member
Join Date: Dec 2014
Posts: 263
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I will be jumping ship from three when my contract is up. I don't use anywhere near the data I did a while back although the majority of mobile data is when I tether my tablet every other saturday. This is usually slighty over 5gb so when the one plan ends I'll be above the new 4gb limit.
The main problem with 3 is that it's distinctly patchy in places for even voice calling, I can get 10mb data standing in a field 10miles outside belfast, but cannot make a voice call indoors a mile from the city centre. |
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#85 |
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Forum Member
Join Date: Sep 2007
Posts: 620
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I have poor coverage in my house and was previously offered a home signal box which I turned down, opting to use Three In Touch while it was in beta as I was told the signal problems in my area would be fixed in about a month.
Three just quotes dates, the dates come, nothing happens. The signal in my area has not changed, if anything it's worse. I told them I'd like to take them up on their offer of a home signal box today, they told me that the criteria for getting one has changed and I must upgrade my contract to be eligible to get one. I'm on the £12.90 1 month rolling 200 mins/5000texts/ayce data. By "upgrading", I'd be locked into a 12 month contract, paying more money for the same allowances. How about no. A few months back they were happy to give me a home signal box and it wasn't even this bad. Now I'm dropping to no signal pretty often, the network is extremely congested and data speeds are extremely poor. EE in the same spot gives me around 25mpbs 4G or 6-8mbps 3G. On Three I'm lucky to get 5mbps 4G and 1mbps 3G. I don't mind the 5mpbs 4G, but the signal is too poor to stay connected. Maybe 800MHz will fix this, but how long will we have to wait? |
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#86 |
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Forum Member
Join Date: Apr 2013
Posts: 1,319
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800MHz will likely begin rollout in January and I can feel a lot of new sites being turned on in January too.
Although they lied to me again for the 3rd year in a row about a new mast in my area going live on 15th December. Im sick of this date now. I wont be moving to EE though, i'll be sticking with Three as EE's customer service is the worst I've ever dealt with. |
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#87 |
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Forum Member
Join Date: Sep 2013
Location: United Kingdom
Posts: 509
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I'd not heard anything about them stopping grandfather plans until coming on here.
I'm on the One Plan, due to run out next month. I haven't received a text, or a call from 3 telling me that I'll be moved off this tariff. Will it happen automatically? |
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#88 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
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Quote:
800MHz will likely begin rollout in January and I can feel a lot of new sites being turned on in January too.
Although they lied to me again for the 3rd year in a row about a new mast in my area going live on 15th December. Im sick of this date now. I wont be moving to EE though, i'll be sticking with Three as EE's customer service is the worst I've ever dealt with. |
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#89 |
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Forum Member
Join Date: Aug 2013
Posts: 100
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Most companies have a decent webchat presence now anyway - I used Three's to port out and Vodafones to get a few bits and pieces of account/plan setup done. Both were completely painless. Haven't called anyone in ages.
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#90 |
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Forum Member
Join Date: Dec 2014
Posts: 5
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Quote:
800MHz will likely begin rollout in January and I can feel a lot of new sites being turned on in January too.
Although they lied to me again for the 3rd year in a row about a new mast in my area going live on 15th December. Im sick of this date now. I wont be moving to EE though, i'll be sticking with Three as EE's customer service is the worst I've ever dealt with. |
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#91 |
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Forum Member
Join Date: Sep 2007
Posts: 620
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Was just on the phone to CS about my ongoing network issues, heard loud cheering and clapping in the background. Sounds like they are having a party in the call centre.
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#92 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
Was just on the phone to CS about my ongoing network issues, heard loud cheering and clapping in the background. Sounds like they are having a party in the call centre.
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#93 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
800MHz will likely begin rollout in January and I can feel a lot of new sites being turned on in January too.
Although they lied to me again for the 3rd year in a row about a new mast in my area going live on 15th December. Im sick of this date now. I wont be moving to EE though, i'll be sticking with Three as EE's customer service is the worst I've ever dealt with. And it's weird how that mast still hasn't been switched on. The information I gave you was accurate for the time so not entirely sure what happened there and I doubt we'll ever know the real answer. |
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#94 |
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Forum Member
Join Date: Sep 2007
Posts: 620
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#95 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
Nothing really, just found it amusing
![]() This one time I called customer service for my bank and there was a fire alarm going off in the background...... Turned out to be a test thankfully! |
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#96 |
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Forum Member
Join Date: Jul 2007
Posts: 3,993
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Quote:
Was just on the phone to CS about my ongoing network issues, heard loud cheering and clapping in the background. Sounds like they are having a party in the call centre.
It sounds like something that Welsh idiot with the BBC TV program would do, Nev somebody? |
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#97 |
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Forum Member
Join Date: Dec 2007
Posts: 11,177
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Quote:
I'd not heard anything about them stopping grandfather plans until coming on here.
I'm on the One Plan, due to run out next month. I haven't received a text, or a call from 3 telling me that I'll be moved off this tariff. Will it happen automatically? |
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#98 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
That would be remarkably unprofessional.
Let them have fun haha. At the end of the day you've got someone giving you their attention at the other end of the phone. |
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#99 |
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Forum Member
Join Date: Jul 2007
Posts: 3,993
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Quote:
It's not a party. Usually they'll do things to raise moral in a call centre. A shout out for a big sale or perhaps a colleague being awarded.
Let them have fun haha. At the end of the day you've got someone giving you their attention at the other end of the phone. |
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#100 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
I worked in a call centre for a while and it was always impressed on the staff to behave properly in earshot of the phones, there were meeting rooms and lounges for meetings, parties or celebrations.
First thing tomorrow we'll go there and sack them all on the spot. |
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