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Sandstrom Freesat+.signal problem |
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#1 |
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Forum Member
Join Date: Dec 2014
Posts: 1
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Sandstrom Freesat+.signal problem
Hi first post so be gentle with me! Bought a sandstrom freesat+ box for my Mother in law, tried to set it up but her old sky box only had one tuner input and the sandstrom needs two. If I plug the cable into either tuner 1 or 2 I get 100% reading. Spoke to Freesat support and they suggested a cable splitter. Purchased a new splitter and 2 new cables but when I plug this in I get 0% on both tuners. Does anyone have any suggestions? Would a booster improve the signal?
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#2 |
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Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
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You can't split a satellite signal very easily. Unlike terrestrial a satellite tuner sends control signal to a lnb. If you can, swap it for a Humax freetime box. They will work pretty well with a single feed. The second tuner is fed by an internal link which is automatically enabled when a single cable is detected on setup (connected to tuner 1).
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#3 |
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Join Date: Oct 2004
Posts: 14,636
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Quote:
You can't split a satellite signal very easily. Unlike terrestrial a satellite tuner sends control signal to a lnb. If you can, swap it for a Humax freetime box. They will work pretty well with a single feed. The second tuner is fed by an internal link which is automatically enabled when a single cable is detected on setup (connected to tuner 1).
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#4 |
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Join Date: May 2005
Location: Redditch Worcs
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Quote:
Is the Humax box intelligent enough to know when both tuners can be used (if both channels are the same band/polarity), or something?
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#5 |
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Join Date: Oct 2004
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A good use of resources but I can't help but think it might cause a few support calls, like "I could record two channels yesterday but not today, why" and having to explain how satellite transmission works to clear it up.
It's a shame Sky/Freesat haven't really thought about adopting some single cable system like the American satellite companies have done |
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#6 |
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Forum Member
Join Date: Dec 2005
Location: Kent
Posts: 8,954
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Quote:
Hi first post so be gentle with me! Bought a sandstrom freesat+ box for my Mother in law, tried to set it up but her old sky box only had one tuner input and the sandstrom needs two. If I plug the cable into either tuner 1 or 2 I get 100% reading. Spoke to Freesat support and they suggested a cable splitter. Purchased a new splitter and 2 new cables but when I plug this in I get 0% on both tuners. Does anyone have any suggestions? Would a booster improve the signal?
The best thing to do would be to replace the single LNB ( the part of the dish the cable is connected to) with a Quad LNB and run a second cable to the box. |
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#7 |
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Join Date: Oct 2007
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Quote:
Spoke to Freesat support and they suggested a cable splitter.
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#8 |
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Forum Member
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
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Quote:
Is the Humax box intelligent enough to know when both tuners can be used (if both channels are the same band/polarity), or something?
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#9 |
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Join Date: Feb 2003
Location: Easternmost England
Posts: 1,120
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They ought to be ashamed of themselves. Just shows that they use non technical people for their support lines.
THAT actually seems rather surprising.Actually, I wonder if the OP called Freeview in error?
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#10 |
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Join Date: May 2005
Location: Redditch Worcs
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They ought to be ashamed of themselves. Just shows that they use non technical people for their support lines.
![]() Freesat may know a significant amount about the freetime units as they designed the UI and are responsible for the additional services (On Demand and Showcase) First generation (G1) freesat+ boxes are all different. The UI and software is designed by the box makers. As this is a rebadged unit from Currys etc Freesat wouldn't have a clue (no reason why they should). Currys technical support should know the answers (I wouldn't hold out much hope). Inidentally a freetime+ box will apparently work with a splitter (as will a Foxsat-HDR, it's just simpler to use the supplied loop terminal), it took a while to find out they work without one. If you set up a Foxsat-hdr with a splitter giving control to tuner 1 and he dumb output to tuner 2 it will set itself up in single cable mode and work exactly as it should. I doubt very much if even Humax support would know this let alone freesat. So a splitter isn't a daft suggestion if the specific box has software designed to correctly identify the restrictions (All Humax boxes do this). Not a clue if the OP's box will work this way (chances are it won't), it wouldn't hurt to test it to find out.
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#11 |
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Join Date: May 2005
Location: Redditch Worcs
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Untrained ones at that... and not working to any script either
THAT actually seems rather surprising.Actually, I wonder if the OP called Freeview in error? ![]() |
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THAT actually seems rather surprising.