Bought my galaxy s5 over a year ago from mobile.co.uk. the mobile is looked to the three network.
Can I get this unlooked free from three or do I have to get in touch with mobiles.co.UK.

Thanks

www.three.co.uk/unlock

Fill that out^, wait a couple of days.

(you might need to copy and paste the link into the address bar)

Tried that. and they sent me a text
Saying they want more details. So phoned 333 on my handset. To hear they don't recognised my iemi number.

It would still be Three that unlock it.

Try ringing them again and see if you can escalate it.

Mobiles.co.uk won't unlock the phone for you.

Is there a number I can ring three on for free from my mobile??

http://www.three.co.uk/Contact_us/Ca...tid=contact_us

333 is free.
0333 comes out of your minutes allowance

Are you 100% sure it's locked to Three? Have you tried another sim from another network?

mobiles.co.uk usually sell unlocked. At least they did when I got an S4 from them.

Yes defo locked to three..I bought it locked from there eBay site

Considering the S5 wasn't released until April 2014, you did well to buy one over 4 months prior to this

Lol..your right 5th may I must have got it as been with three since then...its was a returned handset reduced.

I thought that all Three phones were unlocked? I'm pretty sure I was told that all Three phones purchased from 2014 onwards are unlocked.

Tried ee and vodaphone sim in it..none work..plus it boots up with the 3 logo.

The OP bought it via a third party. Not Three direct.

I know that three will not charge you for the unlock but if needed you can use:

https://play.google.com/store/apps/d...unit.galaxy_s5

I used it on my locked to EE S5 with no issues.

Good support from the developer too. (He Mailed me to make sure everything was OK as I cancelled the unlock process first time - My error not his).

You're absolutely 100% certain?
You've tried another SIM in it?


Because artnada is right...
Mobiles.co.uk are owned by CPW, they use the same stock as CPW.
It makes no sense that they would have locked stock of a handset CPW have never sold locked - especially locked to a network CPW (and, subsequently mobiles.co.uk) haven't done business with since before the S5 was launched.





That would make even less sense.

If Three did indeed stop locking their handsets before the S5 launced, how would a third-party retailer end up with a Three-locked S5?
If Three don't want them locked, Samsung are hardly going to produce Three-locked units exclusively for third-party retailers, are they?

All sorted now. Got my unlock code from 3.ee sim working ok now.