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Question about BT Sport on Youview


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Old 04-01-2015, 10:12
chrise316
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Join Date: May 2012
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I have standard BT broadband and am looking to be able to watch BT Sport through my Youview box. 3 weeks ago I rang BT to get this and after being told by their customer services the my line wasn't fast enough (i speedtested it myself on BT's own speedtester and it came out as 12mb). After I argued that my Youview box was able to run BBC Iplayer and Netflix in HD he told me that I would be getting it on Jan 1st.
Jan 1st rolls by and BT Sport doesn't appear so I ring again on the 2nd to be told the order hadn't been made on the first call and that yes I was eligible for it. So the man I spoke to on the 2nd told me he put the order through and that it should be active to view within 24 hours.
By 10pm last night, over 30 hours since my 2nd phone call, BT Sport was still not coming up when I retuned my Youview box. I rang them again only to be told that not only was I not eligible for BT Sport on Youview (I need BT Infinity apparently) but also the 2 orders I was told had been made were not on the system and that in their notes on the first 2 calls, there was no record of me being told that I would be able to get it. The guy then tried to sell Infinity to me (which I told him 3 times I couldn't afford) and wouldn't allow me to talk to his supervisor because "He'd tell you the same thing". He then told me he was going to "lodge a complaint" for me, but given my dealings with their customer services I'm very skeptical about anything being done. Any help here would be very much appreciated as getting BT Sport on my tele was the only reason I went with BT and although I can still get it through the website and app, it's still not the same. I know i can just plug an hdmi cable into my laptop but that's not the same and if my partner or I need to use the laptop for something else then I can't do that.
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Old 04-01-2015, 10:42
gomezz
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If your can get infinity then switching to that is the only way BT will let you have BT Sport on the Youview box. It is just about as hard and fast a rule as they come.
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Old 04-01-2015, 10:47
Jimmy_Barnes
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Infinity is well worth the extra few quid, in my opinion. If you can budget for it, go for it. You won't be disappointed, plus you'll get the free BT Sports and ESPN.
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Old 04-01-2015, 11:14
chrise316
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Ah ok, cheers guys. It just makes things even worse when 2 of their staff tell me I can have it and give me specific dates for it to start if they know that there is no chance of it happening.
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Old 04-01-2015, 11:24
Colin_London
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You don't say whether your Youview box is retail or BT bought. Because you don't mention any BT Player Services I'll assume it is retail bought.

BT Sport over BT TV is broadcast is a different way to BBC iPlayer and Netflix. BT Sport uses 'multicast' which is necessary for broadcast quality live TV, whereas iPlayer and Netflix are basically just on demand streaming services which can buffer, so only need a lower grade of service.

Well you have two choices:

1) Buy a Chromecast device and use your current connection and a smartphone to watch BT Sport at no extra charge - it's pretty good quality, but lower bitrate than multicast HD, or:

2) Sign up to a BT Infinity package and BT TV Player Essential (http://www.bt.com/player) for your retail box. It'll cost £5 a month + a £35 activation fee, but with no contract if you are re-using a retail box.

If however you are indeed using a BT bought Youview box you'll have to upgrade your package to an Infinity one (including the BT TV package you presumably already have).

BT Sport on BT TV can be provided via multicast and copper cable connections but BT only allow this for i) People connected to an exchange that has multicast enabled, but where their specific cabinet hasn't been upgraded for fibre, or ii) People who were previously watching BT Sport through the BT Vision+ DTT / viewing card service, but need to be migrated off that platform as it is closing (and who live in an Infinity area but can't be persuaded to trade up to Infinity).

If you don't fall into the above categories and you can get Infinity, you'll have to take Infinity to watch BT Sport on your Youview box.
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Old 04-01-2015, 11:59
chrise316
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Join Date: May 2012
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You don't say whether your Youview box is retail or BT bought. Because you don't mention any BT Player Services I'll assume it is retail bought.

BT Sport over BT TV is broadcast is a different way to BBC iPlayer and Netflix. BT Sport uses 'multicast' which is necessary for broadcast quality live TV, whereas iPlayer and Netflix are basically just on demand streaming services which can buffer, so only need a lower grade of service.

Well you have two choices:

1) Buy a Chromecast device and use your current connection and a smartphone to watch BT Sport at no extra charge - it's pretty good quality, but lower bitrate than multicast HD, or:

2) Sign up to a BT Infinity package and BT TV Player Essential (http://www.bt.com/player) for your retail box. It'll cost £5 a month + a £35 activation fee, but with no contract if you are re-using a retail box.

If however you are indeed using a BT bought Youview box you'll have to upgrade your package to an Infinity one (including the BT TV package you presumably already have).

BT Sport on BT TV can be provided via multicast and copper cable connections but BT only allow this for i) People connected to an exchange that has multicast enabled, but where their specific cabinet hasn't been upgraded for fibre, or ii) People who were previously watching BT Sport through the BT Vision+ DTT / viewing card service, but need to be migrated off that platform as it is closing (and who live in an Infinity area but can't be persuaded to trade up to Infinity).

If you don't fall into the above categories and you can get Infinity, you'll have to take Infinity to watch BT Sport on your Youview box.
I got my Youview box from BT when I got broadband with them a month ago. Thanks for the info, it's much appreciated.
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Old 20-05-2015, 01:11
Holmesc1
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Join Date: Jan 2009
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Ive been on bt live chat recently as im thinking of joining them for bt sport mostltY. i wanted fibre broadband but as soon as i enter my address im told my area cant get fibre yet but they can still do youview with bt sport on the box. Is this been made available simply because i cant get fibre
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Old 20-05-2015, 16:44
stewM
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Hi, if you can get Infinty then BT will only supply BT Sports if you take up Infinity.
If Infinity is not available and you have ordinary broadband, then provided your speed is fast enough then BT will give you BT Sports over normal broadband.

Stew
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Old 20-05-2015, 20:44
syko29793
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Join Date: Mar 2012
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Hi, if you can get Infinty then BT will only supply BT Sports if you take up Infinity.
If Infinity is not available and you have ordinary broadband, then provided your speed is fast enough then BT will give you BT Sports over normal broadband.

Stew

That is no longer true.

BT will provide BT sport over adsl broadband even if you can get infinity. You no longer need to upgrade to infinity as long as your adsl speed is fast enough. 5.25 meg is the min speed required.
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