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Three has drastically reduced coverage in France |
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#1 |
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Forum Member
Join Date: May 2006
Posts: 7
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Three has drastically reduced coverage in France
Since the new year Three has changed it's French network provider from Bouygues Telecom to 'Free'. Coverage in France is now only available around large towns leaving rural areas (most of the country) without coverage. When I called to complain I was told that Free will improve when it has finished building more masts. (several months) This is totally unacceptable and I would urge Three customers to complain if they have similar problems in France
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#2 |
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Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,887
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"Building more masts" - because Three UK know all about a French network providers' network plans?
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#3 |
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Forum Member
Join Date: Oct 2012
Posts: 116
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free's coverage map for france:
http://www.sensorly.com/map/2G-3G/FR/France/Free/gsm_20814#|coverage |
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#4 |
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Forum Member
Join Date: Jan 2002
Posts: 636
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Quote:
free's coverage map for france:
http://www.sensorly.com/map/2G-3G/FR/France/Free/gsm_20814#|coverage Meanwhile, here is Free's official coverage map (as found on their website): http://mobile.free.fr/couverture/ (...and unsurprisingly the coverage of that same small town looks rather better!) |
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#5 |
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Forum Member
Join Date: Jul 2007
Posts: 10,879
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Does Free still rely on Orange in places where it has no coverage?
If Three customers can't access Orange then there may be large gaps in coverage. |
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#6 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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To be honest international roaming is offered 'as is'. I wonder if you can add the addon for EU roaming and get access to the other networks that you don't get under the feel at home default. If not it may be best to change networks if roaming in France is a key issue, they all offer different things and if Three only allow 1 roaming partner because of 'like home' they aren't going to change that.
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#7 |
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Forum Member
Join Date: Feb 2013
Posts: 1,732
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When I briefly passed through Paris CDG airport last month my phone roamed onto Bouygues and showed 3G but I had no throughput. At my final destination (the US) all worked well though.
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#8 |
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Forum Member
Join Date: Oct 2009
Location: Suffolk, East Anglia
Posts: 666
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Quote:
Since the new year Three has changed it's French network provider from Bouygues Telecom to 'Free'. Coverage in France is now only available around large towns leaving rural areas (most of the country) without coverage. When I called to complain I was told that Free will improve when it has finished building more masts. (several months) This is totally unacceptable and I would urge Three customers to complain if they have similar problems in France
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#9 |
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Forum Member
Join Date: May 2006
Posts: 7
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Quote:
If you look at 3's roaming agreements in France you can also roam onto Orange Fr, this is probably the best network in France
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#10 |
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Forum Member
Join Date: Jul 2001
Location: Central Scotland, UK
Posts: 871
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Are you sure?
If you are in France at the moment, can you reboot and try to manually select Orange France? Three have changed from Bouygues to Orange France (Dec 2014). Free has always been a 2nd roaming partner since Feel At Home started in France. |
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#11 |
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Inactive Member
Join Date: Jun 2014
Posts: 9,746
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Quote:
"Building more masts" - because Three UK know all about a French network providers' network plans?
Ask them about 4G roll out and that's always the answer. |
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#12 |
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Inactive Member
Join Date: Jun 2014
Posts: 9,746
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Quote:
Are you sure?
If you are in France at the moment, can you reboot and try to manually select Orange France? Three have changed from Bouygues to Orange France (Dec 2014). Free has always been a 2nd roaming partner since Feel At Home started in France. Do I have to switch roaming on or something? |
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#13 |
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Forum Member
Join Date: Nov 2014
Posts: 11
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Who wants to go to France anyway? There are much friendlier places in Europe.
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#14 |
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Forum Member
Join Date: Mar 2005
Posts: 6,572
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Quote:
Who wants to go to France anyway? There are much friendlier places in Europe.
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#15 |
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Forum Member
Join Date: Oct 2009
Location: Suffolk, East Anglia
Posts: 666
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Quote:
Are you sure?
If you are in France at the moment, can you reboot and try to manually select Orange France? Three have changed from Bouygues to Orange France (Dec 2014). Free has always been a 2nd roaming partner since Feel At Home started in France. |
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#16 |
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Forum Member
Join Date: May 2001
Location: Sunderland
Posts: 102
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Three's website states Free and Orange
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#17 |
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Forum Member
Join Date: Oct 2000
Location: Swindon
Posts: 2,894
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Quote:
Meanwhile, here is Free's official coverage map (as found on their website):
http://mobile.free.fr/couverture/
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#18 |
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Forum Member
Join Date: Oct 2004
Posts: 14,645
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Quote:
Strange as I live in Folkestone and if I go up to the top of town over-looking the channel, I can pick up an Orange 4G signal from France, but it won't let me connect with it.
Do I have to switch roaming on or something? |
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#19 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
Strange as I live in Folkestone and if I go up to the top of town over-looking the channel, I can pick up an Orange 4G signal from France, but it won't let me connect with it.
Do I have to switch roaming on or something? |
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#20 |
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Forum Member
Join Date: Dec 2002
Posts: 3,854
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Quote:
Who wants to go to France anyway? There are much friendlier places in Europe.
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#21 |
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Inactive Member
Join Date: Jun 2014
Posts: 9,746
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Quote:
Three don't have 4G roaming.
That could be the problem then! ![]() Today I did another network search over-looking the channel and picked up another French 4G service so now two French 4G services I can find but not one on any network in my own town. Je Suis Pissed Off! |
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#22 |
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Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,887
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Three don't have 4G roaming because 4G would work better in other countries than on the home network.
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#23 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
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Quote:
It works both ways. Perhaps the higher power cell site in France can get to you, but perhaps the small power output of your phone isn't enough to cross the channel, so the French network can't actually "hear" your phone.
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#24 |
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Inactive Member
Join Date: Jun 2014
Posts: 9,746
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...but you just know that I'm going to try it though!
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#25 |
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Forum Member
Join Date: Apr 2013
Posts: 1,662
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Quote:
Does Free still rely on Orange in places where it has no coverage?
If Three customers can't access Orange then there may be large gaps in coverage. |
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