i phone 6+ problem??

LaineyT · 14-01-2015, 12:56

Can anyone help? My daughter has got a iphone 6+ and shes been having problems with it. Think shes had it about 3/4 weeks. Shes on the O2 network. Shes just texted me this....

iphone 6+ keeps changing from 4g to 3g and no service.

I dont have a clue what she is on about lol...so thought Id ask on here.
Thanks

got another text...
Now its gone from 4G 3G now its GPRS

alanwarwic · 14-01-2015, 13:05

Tell her to use a gel case.
Reception on the iPhone is even more rubbish when you touch the metal parts.
It is pretty much why Apple invented their 'bumper'.
And it does not help that reception quality seems to have fallen off a cliff for 2G, and maybe not just with Apple devices.

But if it still works does it all matter ?

on the air · 14-01-2015, 13:07

Problem is probably more with the o2 Network..one of the worst data networks in the country.

Dan Sette · 14-01-2015, 13:17

Sounds like a network problem to be honest. Worth seeing if O2 are doing any work in the area. If there is a mast down, or working on reduced signal the phone will hunt for a better signal. It may find one further away, but with atmospherics the way they are it could fluctuate dropping the signal and having to hunt for another one.

Dan Sette · 14-01-2015, 13:18

Quote:

Originally Posted by alanwarwic

Reception on the iPhone is even more rubbish when you touch the metal parts.
It is pretty much why Apple invented their 'bumper'.

Was in issue for some iPhone 4s in 2010. But don't let a four and a half year old story cloud your judgement.

The Lord Lucan · 14-01-2015, 13:34

Nothing to do with having no case!

This will be a network issue, but do make sure she's on the latest version of iOS 8.

alanwarwic · 14-01-2015, 14:01

http://www.apple.com/antenna/

Quote:

Originally Posted by Dan Sette

Was in issue for some iPhone 4s in 2010. But don't let a four and a half year old story cloud your judgement.

Oh yes, a perception problem. So they silently removed that info page when they thought the 'perception' problem cured ?

You now even get Ars saying 'everyone uses a case' though in its ultra banal article it does raise the same points about materials and reception.
http://www.anandtech.com/show/7984/d...ices-in-mobile

Fact is, the iPhone uses a substantial amount of power and technology to alleviate some of the problem but it certainly still needs a bumper to be as good as plastic.

https://translate.googleusercontent....erste-antenner

Oh look, the 'fixed' iPhone 5s came near last.

d123 · 14-01-2015, 14:12

Quote:

Originally Posted by LaineyT

Can anyone help? My daughter has got a iphone 6+ and shes been having problems with it. Think shes had it about 3/4 weeks. Shes on the O2 network. Shes just texted me this....

iphone 6+ keeps changing from 4g to 3g and no service.

I dont have a clue what she is on about lol...so thought Id ask on here.
Thanks

got another text...
Now its gone from 4G 3G now its GPRS

It will be a network problem, O2 network is pretty shaky on a good day, I've seen the same behaviour using a Note 3 on O2. The phone can be lying on a desk untouched and it will cycle from 4G down to 3G and then drop to 2G or GPRS and then back to 3G or 4G, rinse and repeat.

Quote:

Originally Posted by alanwarwic

http://www.apple.com/antenna/

Oh yes, a perception problem. So they silently removed that info page when they thought the 'perception' problem cured ?

You now even get Ars saying 'everyone uses a case' though in its ultra banal article it does raise the same points about materials and reception.
http://www.anandtech.com/show/7984/d...ices-in-mobile

Fact is, the iPhone uses a substantial amount of power and technology to alleviate some of the problem but it certainly still needs a bumper to be as good as plastic.

They probably removed the page when the 4s redesign fixed the problem.

You really can spout some nonsense...

alanwarwic · 14-01-2015, 14:16

https://translate.googleusercontent....erste-antenner
Oh look, the 'fixed' iPhone 5s came about last. (Last is the Lumia 925 at least for 2G, metal too no doubt )

But we can only agree it gets 'great perception'.

You can stick to you 'belief system' if you want, I'll stay with science, science being something looking so so lost in the smartphone business.

alanwarwic · 14-01-2015, 14:31

Now, if you look at that you might see that the iPhone 5c using GSM1800 is a good 4 times better than the iPhone 5s using 2G on GSM1800.

It does not make the 5s unusable but it means PR wise Apple are better off hiding the 2G option. Its really worth knowing what bands your network uses , you might prefer the 5c to the 5s, 6 and 6 Plus.

alanwarwic · 14-01-2015, 14:41

Now notice that headline here 'iPhone 5s and 5c have the worst antennas'
https://translate.googleusercontent....igste-antenner
If I was a betting man I'd say the report for 2014 wont have the Plus and 6 off the bottom though that metal Galaxy might well join it there.

The most weird thing is that no one seems to want you to know in the UK.

kidspud · 14-01-2015, 16:14

The report does not mention the iPhone 6 so not sure how it relates to the question asked.

The 2012 version of the report puts the iPhone 4 top. Got to love science

Stig · 14-01-2015, 16:19

Quote:

Originally Posted by LaineyT

Can anyone help? My daughter has got a iphone 6+ and shes been having problems with it. Think shes had it about 3/4 weeks. Shes on the O2 network. Shes just texted me this....

iphone 6+ keeps changing from 4g to 3g and no service.

I dont have a clue what she is on about lol...so thought Id ask on here.
Thanks

got another text...
Now its gone from 4G 3G now its GPRS

Is your daughter in a different part of the country? Signal strength and capabilities vary a lot.

psionic · 14-01-2015, 17:01

Quote:

Originally Posted by alanwarwic

Oh look, the 'fixed' iPhone 5s came near last.

If metal is the problem how come the 5c with with no metal on the case gives similar results on 3g?

alanwarwic · 14-01-2015, 17:53

Only on the 1900Mhz 3G band.

But O2 use 900Mhz band for both 2G and 3G for which the 5c is a big 2db better. (I think 3db difference is double power)
O2 also claim these lower band 4G works indoors better but on the iPhone ?

That's the thing, many of us in the city can get by with a low quality phone but there is a major percentage who need a better phone or even a different network. I'd say many who are fringe of cities or rural will be in this boat.

LaineyT · 14-01-2015, 18:43

Quote:

Originally Posted by Stig

Is your daughter in a different part of the country? Signal strength and capabilities vary a lot.

Merseyside Stig

kidspud · 14-01-2015, 19:18

Quote:

Originally Posted by psionic

If metal is the problem how come the 5c with with no metal on the case gives similar results on 3g?

Metal isn't a problem and the number of variables involved in a phone holding a signal is huge. However, despite all that, and the nonsense spoken by some on here, phones have no problem picking up and holding signal the vast majority of the time.

jchamier · 14-01-2015, 19:32

Quote:

Originally Posted by LaineyT

Can anyone help? My daughter has got a iphone 6+ and shes been having problems with it. Think shes had it about 3/4 weeks. Shes on the O2 network. Shes just texted me this...

Complain to O2, seen on other phones. The signal from the 4G mast is coming and going, and all phones prefer the best data signal when not in a call. 3G is subject to cell breathing so at the worst its dropping down to GPRS (which is 2G).

O2 need more masts - but they have no money.

alanwarwic · 14-01-2015, 19:40

If she is on contract then getting the iPhone 6 unlocked free is a must. It increases its worth if she sells it in the future.
http://consumers.ofcom.org.uk/phone/...and-unlocking/

That also means she can test other networks, though obviously you might need to move fast if O2 and iPhone are unsuited to O2 where your daughter lives.

tdenson · 15-01-2015, 13:41

Quote:

Originally Posted by kidspud

The report does not mention the iPhone 6 so not sure how it relates to the question asked.

The 2012 version of the report puts the iPhone 4 top. Got to love science

And the ironic thing is that Alan has been spouting about the 4S when it was actually the 4 that generated the Antennagate furore. He does love his conspiracy does our Alan.

14-01-2015, 12:56	#1
LaineyT Forum Member Join Date: May 2006 Location: Merseyside Posts: 4,291	i phone 6+ problem?? Can anyone help? My daughter has got a iphone 6+ and shes been having problems with it. Think shes had it about 3/4 weeks. Shes on the O2 network. Shes just texted me this.... iphone 6+ keeps changing from 4g to 3g and no service. I dont have a clue what she is on about lol...so thought Id ask on here. Thanks got another text... Now its gone from 4G 3G now its GPRS

14-01-2015, 13:05	#2
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Tell her to use a gel case. Reception on the iPhone is even more rubbish when you touch the metal parts. It is pretty much why Apple invented their 'bumper'. And it does not help that reception quality seems to have fallen off a cliff for 2G, and maybe not just with Apple devices. But if it still works does it all matter ?

14-01-2015, 13:07	#3
on the air Forum Member Join Date: Jul 2003 Posts: 1,028	Problem is probably more with the o2 Network..one of the worst data networks in the country.

14-01-2015, 13:17	#4
Dan Sette Forum Member Join Date: Oct 2005 Location: Cornwall (at last!) Posts: 5,641	Sounds like a network problem to be honest. Worth seeing if O2 are doing any work in the area. If there is a mast down, or working on reduced signal the phone will hunt for a better signal. It may find one further away, but with atmospherics the way they are it could fluctuate dropping the signal and having to hunt for another one.

14-01-2015, 13:18	#5
Dan Sette Forum Member Join Date: Oct 2005 Location: Cornwall (at last!) Posts: 5,641	Quote: Originally Posted by alanwarwic Reception on the iPhone is even more rubbish when you touch the metal parts. It is pretty much why Apple invented their 'bumper'. Was in issue for some iPhone 4s in 2010. But don't let a four and a half year old story cloud your judgement.

14-01-2015, 13:34	#6
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	Nothing to do with having no case! This will be a network issue, but do make sure she's on the latest version of iOS 8.

14-01-2015, 14:01	#7
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	http://www.apple.com/antenna/ Quote: Originally Posted by Dan Sette Was in issue for some iPhone 4s in 2010. But don't let a four and a half year old story cloud your judgement. Oh yes, a perception problem. So they silently removed that info page when they thought the 'perception' problem cured ? You now even get Ars saying 'everyone uses a case' though in its ultra banal article it does raise the same points about materials and reception. http://www.anandtech.com/show/7984/d...ices-in-mobile Fact is, the iPhone uses a substantial amount of power and technology to alleviate some of the problem but it certainly still needs a bumper to be as good as plastic. https://translate.googleusercontent....erste-antenner Oh look, the 'fixed' iPhone 5s came near last.

14-01-2015, 14:12	#8
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by LaineyT Can anyone help? My daughter has got a iphone 6+ and shes been having problems with it. Think shes had it about 3/4 weeks. Shes on the O2 network. Shes just texted me this.... iphone 6+ keeps changing from 4g to 3g and no service. I dont have a clue what she is on about lol...so thought Id ask on here. Thanks got another text... Now its gone from 4G 3G now its GPRS It will be a network problem, O2 network is pretty shaky on a good day, I've seen the same behaviour using a Note 3 on O2. The phone can be lying on a desk untouched and it will cycle from 4G down to 3G and then drop to 2G or GPRS and then back to 3G or 4G, rinse and repeat. Quote: Originally Posted by alanwarwic http://www.apple.com/antenna/ Oh yes, a perception problem. So they silently removed that info page when they thought the 'perception' problem cured ? You now even get Ars saying 'everyone uses a case' though in its ultra banal article it does raise the same points about materials and reception. http://www.anandtech.com/show/7984/d...ices-in-mobile Fact is, the iPhone uses a substantial amount of power and technology to alleviate some of the problem but it certainly still needs a bumper to be as good as plastic. They probably removed the page when the 4s redesign fixed the problem. You really can spout some nonsense...

14-01-2015, 14:16	#9
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	https://translate.googleusercontent....erste-antenner Oh look, the 'fixed' iPhone 5s came about last. (Last is the Lumia 925 at least for 2G, metal too no doubt ) But we can only agree it gets 'great perception'. You can stick to you 'belief system' if you want, I'll stay with science, science being something looking so so lost in the smartphone business.

14-01-2015, 14:31	#10
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Now, if you look at that you might see that the iPhone 5c using GSM1800 is a good 4 times better than the iPhone 5s using 2G on GSM1800. It does not make the 5s unusable but it means PR wise Apple are better off hiding the 2G option. Its really worth knowing what bands your network uses , you might prefer the 5c to the 5s, 6 and 6 Plus.

14-01-2015, 14:41	#11
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Now notice that headline here 'iPhone 5s and 5c have the worst antennas' https://translate.googleusercontent....igste-antenner If I was a betting man I'd say the report for 2014 wont have the Plus and 6 off the bottom though that metal Galaxy might well join it there. The most weird thing is that no one seems to want you to know in the UK.

14-01-2015, 16:14	#12
kidspud Forum Member Join Date: May 2010 Posts: 11,501	The report does not mention the iPhone 6 so not sure how it relates to the question asked. The 2012 version of the report puts the iPhone 4 top. Got to love science

14-01-2015, 16:19	#13
Stig Forum Member Join Date: Sep 2003 Location: Sandy Heath, Beds. UK Posts: 10,383	Quote: Originally Posted by LaineyT Can anyone help? My daughter has got a iphone 6+ and shes been having problems with it. Think shes had it about 3/4 weeks. Shes on the O2 network. Shes just texted me this.... iphone 6+ keeps changing from 4g to 3g and no service. I dont have a clue what she is on about lol...so thought Id ask on here. Thanks got another text... Now its gone from 4G 3G now its GPRS Is your daughter in a different part of the country? Signal strength and capabilities vary a lot.

14-01-2015, 17:01	#14
psionic Forum Member Join Date: May 2002 Location: Crystal Palace TX Posts: 19,702	Quote: Originally Posted by alanwarwic Oh look, the 'fixed' iPhone 5s came near last. If metal is the problem how come the 5c with with no metal on the case gives similar results on 3g?

14-01-2015, 17:53	#15
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Only on the 1900Mhz 3G band. But O2 use 900Mhz band for both 2G and 3G for which the 5c is a big 2db better. (I think 3db difference is double power) O2 also claim these lower band 4G works indoors better but on the iPhone ? That's the thing, many of us in the city can get by with a low quality phone but there is a major percentage who need a better phone or even a different network. I'd say many who are fringe of cities or rural will be in this boat.

14-01-2015, 18:43	#16
LaineyT Forum Member Join Date: May 2006 Location: Merseyside Posts: 4,291	Quote: Originally Posted by Stig Is your daughter in a different part of the country? Signal strength and capabilities vary a lot. Merseyside Stig

14-01-2015, 19:18	#17
kidspud Forum Member Join Date: May 2010 Posts: 11,501	Quote: Originally Posted by psionic If metal is the problem how come the 5c with with no metal on the case gives similar results on 3g? Metal isn't a problem and the number of variables involved in a phone holding a signal is huge. However, despite all that, and the nonsense spoken by some on here, phones have no problem picking up and holding signal the vast majority of the time.

14-01-2015, 19:32	#18
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	Quote: Originally Posted by LaineyT Can anyone help? My daughter has got a iphone 6+ and shes been having problems with it. Think shes had it about 3/4 weeks. Shes on the O2 network. Shes just texted me this... Complain to O2, seen on other phones. The signal from the 4G mast is coming and going, and all phones prefer the best data signal when not in a call. 3G is subject to cell breathing so at the worst its dropping down to GPRS (which is 2G). O2 need more masts - but they have no money.

14-01-2015, 19:40	#19
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	If she is on contract then getting the iPhone 6 unlocked free is a must. It increases its worth if she sells it in the future. http://consumers.ofcom.org.uk/phone/...and-unlocking/ That also means she can test other networks, though obviously you might need to move fast if O2 and iPhone are unsuited to O2 where your daughter lives.

15-01-2015, 13:41	#20
tdenson Forum Member Join Date: Aug 2005 Posts: 4,214	Quote: Originally Posted by kidspud The report does not mention the iPhone 6 so not sure how it relates to the question asked. The 2012 version of the report puts the iPhone 4 top. Got to love science And the ironic thing is that Alan has been spouting about the 4S when it was actually the 4 that generated the Antennagate furore. He does love his conspiracy does our Alan.

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i phone 6+ problem??