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Three unlimited tethering on one plan confusion


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Old 18-01-2015, 16:26
MTUK1
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It's a phased approach as to when they contact you.

You won't be contacted day 1 your contract ends. You might have some time, or even quite a lot of time where you can remain rolling over on the One Plan out of contract. But if you stay rolling on the One Plan you will eventually be contacted. Could be today, could be in 3 months time. But you'll be given notice about the discontinuation of your plan.
Can I ask how you know all this detail?
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Old 18-01-2015, 16:43
jabbamk1
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Can I ask how you know all this detail?
Prophetic dreams


(Also: http://www.moneysavingexpert.com/new...es-old-tariffs)

I suggest people read my OP here- http://forums.digitalspy.co.uk/showthread.php?t=2022847
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Old 18-01-2015, 17:22
d123
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I really find the one comment from Three hilarious

"Today we support thousands of old plans that we no longer sell. We want to introduce customers who are out of the minimum term of their contract on our old plans to the benefits of our new ones. We can do a better job for our customers with a simpler set of price plans. This will help us keep our price plans good value and give a good level of support."
So it's "good value" to remove a person from 2000 minutes and unlimited data and replace it with 200 minutes and 4GB tethering/unlimited handset data for the same price, question is good value for who? Certainly not the customer...
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Old 18-01-2015, 17:30
wb9999
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I really find the one comment from Three hilarious



So it's "good value" to remove a person from 2000 minutes and unlimited data and replace it with 200 minutes and 4GB tethering/unlimited handset data for the same price, question is good value for who? Certainly not the customer...
It's still good value, as its cheaper than any of the other networks by quite a margin.
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Old 18-01-2015, 17:36
d123
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It's still good value, as its cheaper than any of the other networks by quite a margin.
It's definitely not good value to the customers the story is referring to.
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Old 18-01-2015, 17:41
MTUK1
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It's definitely not good value to the customers the story is referring to.
I agree, but good luck finding a network offering unlimited data for the same price after the changes.
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Old 18-01-2015, 17:43
wb9999
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It's definitely not good value to the customers the story is referring to.
And your reasons for saying that are?
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Old 18-01-2015, 17:45
d123
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And your reasons for saying that are?
Surely they would be totally apparent to anyone who has followed the thread about Three kicking it's one plan customers off the plan? It really shouldn't need explaining.

Do you really need it spelt out?
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Old 18-01-2015, 17:47
jabbamk1
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And your reasons for saying that are?
For new customers it's good value.

For existing customers they originally signed up for X, Now they get Y, but at a higher price.

So not great value. Basically Three are increasing prices and changing plans for existing customers and most people will end up paying more for less.

Example. My friend was paying £18pm for the one plan with 2000 mins/5000 texts/ unl data. Now he's been sent a letter saying he'll move to 200 Mins/unl texts/unl data + 4GB tethering for the same price.

That's not what he signed up for originally. And that' the issue with this.

But again, new customer pricing is still ok.
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Old 18-01-2015, 17:53
wb9999
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For new customers it's good value.

For existing customers they originally signed up for X, Now they get Y, but at a higher price.

So not great value. Basically Three are increasing prices and changing plans for existing customers and most people will end up paying more for less.

Example. My friend was paying £18pm for the one plan with 2000 mins/5000 texts/ unl data. Now he's been sent a letter saying he'll move to 200 Mins/unl texts/unl data + 4GB tethering for the same price.

That's not what he signed up for originally. And that' the issue with this.

But again, new customer pricing is still ok.
But there's nothing there to show that its not good value. The price and/or benefits can change but it can still be good value. "Good value" is whether you feel the price you pay is justified for the goods/service that you receive. It's subjective, and everyone will have a different idea of what good value is for a product.

The replacement tariffs are still much cheaper than the competition. Unlimited handset data for £18 is fantastic value IMO. To put that into perspective I pay £53 pm with EE for 10GB (with a subsidised handset but sim only is still much more than £18).
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Old 18-01-2015, 17:56
jabbamk1
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Do you work for Three?

I do understand what you're trying to say about value. But you can't ignore how this will affect existing customers.
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Old 18-01-2015, 18:04
Daveoc64
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Do you work for Three?

I do understand what you're trying to say about value. But you can't ignore how this will affect existing customers.
I certainly don't work for Three, but I agree with them.

A price increase does not automatically mean something is no longer "good value"
A decrease in the amount offered for the same price does not mean something is no longer "good value"
Both combined do not mean that something is no longer "good value"

With any tariff change there are going to be winners and losers, I've both won and lost in the past with changes like that. In this case I feel like I've got a better deal out of Three's changes.
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Old 18-01-2015, 18:08
Graeme89
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I wasn't too bothered about the tehering as at my home the speeds were dreadful now they are back to where they were before it started to go slow..

Theve upgraded the mast or booted off some heavy users either way good for me sadly I only have 2gb tethering
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Old 18-01-2015, 18:15
wb9999
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Do you work for Three?

I do understand what you're trying to say about value. But you can't ignore how this will affect existing customers.
Most definitely not I run my own retail business.

I don't believe that Three should move people off the One Plan, especially as the other networks will start doing it. But, at the end of the day, Three know that the customers can't get the same deal (or even close) anywhere else. Customers may be annoyed in the short term, but it will all be forgotten in a few years time - customers are very fickle and have short memories. I've been a customer of all of the networks over the last 20 years, and they have all done things to annoy me, and I always vow I'll never go back. But I inevitably do. I am with EE currently, and they are testing my patience. Never again!
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Old 18-01-2015, 18:29
d123
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Most definitely not I run my own retail business.

I don't believe that Three should move people off the One Plan, especially as the other networks will start doing it. But, at the end of the day, Three know that the customers can't get the same deal (or even close) anywhere else. Customers may be annoyed in the short term, but it will all be forgotten in a few years time - customers are very fickle and have short memories. I've been a customer of all of the networks over the last 20 years, and they have all done things to annoy me, and I always vow I'll never go back. But I inevitably do. I am with EE currently, and they are testing my patience. Never again!
Your whole post means absolutely nothing in the context of the conversation which is existing customers being forced onto new plans, nothing to do with what a new customer gets or what other networks offer.

It's this simple, if you currently have 2000 minutes in your allowance, and next month have 200 minutes for the same price, is that good value?

Plain and simple, revolving around a single customer, a single plan...
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Old 18-01-2015, 18:36
wb9999
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Your whole post means absolutely nothing in the context of the conversation which is existing customers being forced onto new plans, nothing to do with what a new customer gets or what other networks offer.

It's this simple, if you currently have 2000 minutes in your allowance, and next month have 200 minutes for the same price, is that good value?

Plain and simple, revolving around a single customer, a single plan...
See the post I quoted? That's the one I was replying too, and my post was relevant to that post only.

You're confusing a reduction in the allowances with good value. A change of price or product may make it more expensive and the value perceived as being less, but that does not necessarily mean it is no longer "good value".

Value, as I said earlier, is subjective. Everyone will have differing opinions of a product being good value. I can't get a 3 signal at home. If I could, £18 for unlimited handset data would be, in my opinion, an absolute bargain. But with no signal, it would be poor value if I was to get a sim.
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Old 18-01-2015, 20:31
jabbamk1
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Geez.... I go to watch Taken 3 and come back to find this thread has been turned upside down.

Just to clarify, I'm talking about how this is effecting existing customers. It's the first time any network has discontinued a pay monthly plan for existing customers. Sure pay as you go has been discontinued before but never pay monthly.

It's really a kick in the teeth to existing customers who signed up for one thing and but are now being forced to pay more for less. That really isn't good value at all and thankfully customers have the option to switch networks if they wish.
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Old 18-01-2015, 20:55
Ardbeggordon
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I've been out of contract since July last year and I still have unlimited tethering, no text and no contact yet. I strongly suspect the heaviest users were moved off first.
Same here with my wifes account , ran out last July no contact but she's a pretty light user .
Mine expires end of this month , nothing yet either.
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Old 24-01-2015, 17:13
Lidtop2013
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Went into a store again today to ask a different person, he said you may well likely not be contacted to move off the one plan if your not using 10gb or more. It's more likely to be the people who use 20/30/40GB per month and above that get the message.
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Old 24-01-2015, 17:57
jabbamk1
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Went into a store again today to ask a different person, he said you may well likely not be contacted to move off the one plan if your not using 10gb or more. It's more likely to be the people who use 20/30/40GB per month and above that get the message.
Ignore everything you hear in a store.

They know nothing. You're better off asking a 3 year old to try and explain quantum physics to you.
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Old 24-01-2015, 19:16
Thine Wonk
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Ignore everything you hear in a store.

They know nothing. You're better off asking a 3 year old to try and explain quantum physics to you.
I still wonder on this one, I guess time will tell..
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Old 24-01-2015, 20:54
Lidtop2013
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Ignore everything you hear in a store.

They know nothing. You're better off asking a 3 year old to try and explain quantum physics to you.
I don't get why they just guess then, why not just say "we don't know sir sorry".
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Old 24-01-2015, 21:01
jabbamk1
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I don't get why they just guess then, why not just say "we don't know sir sorry".
Because sometimes they may actually think its true themselves, or maybe they want to appear like they know.

Sure I'm generalising by saying "never" trust retail staff. Some do know their stuff. But the majority of what I hear is crap. Especially when I can verify it from my end. If I can't verify it then I'll let you know. But I know for a fact that guy is wrong.
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