Panasonic 11 led flashes

Allen_Fleckney · 17-01-2015, 16:08

Panasonic 11 led flashes ?

Can someone tell me what causes this fault, is it the main PSU which needs replacing on an old 23lx60 please

Deacon1972 · 17-01-2015, 17:27

11 blinks could be referring to the Fan SOS PB Board, that's what it refers to for many models but not specifically yours - I'd ring Panasonic for confirmation.

Allen_Fleckney · 17-01-2015, 17:50

I doubt panasonic Customer service would know, they would generally just point you in the direction of a local repair angent.

Deacon1972 · 17-01-2015, 18:27

Quote:

Originally Posted by Allen_Fleckney

I doubt panasonic Customer service would know, they would generally just point you in the direction of a local repair angent.

You ask for their technical support department.

Nigel Goodwin · 17-01-2015, 18:52

Quote:

Originally Posted by Deacon1972

You ask for their technical support department.

And they ask for your account number

This is assuming of course that it's even in the same building, or that customer support would even know the number for technical support (no reason they need to know, as it's almost certainly dealer only).

Deacon1972 · 17-01-2015, 19:55

Quote:

Originally Posted by Nigel Goodwin

And they ask for your account number

This is assuming of course that it's even in the same building, or that customer support would even know the number for technical support (no reason they need to know, as it's almost certainly dealer only).

What are you on about?

You call 0844 844 3899 and ask for technical support. I actually called them on Friday regarding the 65AX902 4k TV.

Allen_Fleckney · 17-01-2015, 20:37

Technical support yes, not out of warranty part advice, they will not send me the part I need or even guess which part it is , they can't , it's against health and safety guidelines,

They will only point me in the direction of an authorised agent, they will probably confirm over the phone that it needs a new board , but they won't send one out, they can't by law.

I just need to confirm if it's the main PSU board so I can go on flea bay and buy one for a Tenner and replace it.

Nigel Goodwin · 18-01-2015, 10:40

Quote:

Originally Posted by Deacon1972

What are you on about?

You call 0844 844 3899 and ask for technical support. I actually called them on Friday regarding the 65AX902 4k TV.

That would be EXTREMELY rare, what kind of 'technical advice' did they give you - I suspect you were only talking to a CS, not an engineer in technical.

Deacon1972 · 18-01-2015, 10:48

Quote:

Originally Posted by Nigel Goodwin

That would be EXTREMELY rare, what kind of 'technical advice' did they give you - I suspect you were only talking to a CS, not an engineer in technical.

What do you mean " extremely rare"? I've contacted their tech team on numerous occasions, as I have Denon, Onkyo (Genserve), Pioneer, Optoma.

The call on Friday was in connection to their Remote 2 app and calibration, the question was answered by a guy in technical support.

17-01-2015, 16:08	#1
Allen_Fleckney Forum Member Join Date: Aug 2012 Posts: 199	Panasonic 11 led flashes Panasonic 11 led flashes ? Can someone tell me what causes this fault, is it the main PSU which needs replacing on an old 23lx60 please

17-01-2015, 17:27	#2
Deacon1972 Guest Join Date: Feb 2008 Posts: 8,103	11 blinks could be referring to the Fan SOS PB Board, that's what it refers to for many models but not specifically yours - I'd ring Panasonic for confirmation.

17-01-2015, 17:50	#3
Allen_Fleckney Forum Member Join Date: Aug 2012 Posts: 199	I doubt panasonic Customer service would know, they would generally just point you in the direction of a local repair angent.

17-01-2015, 18:27	#4
Deacon1972 Guest Join Date: Feb 2008 Posts: 8,103	Quote: Originally Posted by Allen_Fleckney I doubt panasonic Customer service would know, they would generally just point you in the direction of a local repair angent. You ask for their technical support department.

17-01-2015, 18:52	#5
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by Deacon1972 You ask for their technical support department. And they ask for your account number This is assuming of course that it's even in the same building, or that customer support would even know the number for technical support (no reason they need to know, as it's almost certainly dealer only).

17-01-2015, 19:55	#6
Deacon1972 Guest Join Date: Feb 2008 Posts: 8,103	Quote: Originally Posted by Nigel Goodwin And they ask for your account number This is assuming of course that it's even in the same building, or that customer support would even know the number for technical support (no reason they need to know, as it's almost certainly dealer only). What are you on about? You call 0844 844 3899 and ask for technical support. I actually called them on Friday regarding the 65AX902 4k TV.

17-01-2015, 20:37	#7
Allen_Fleckney Forum Member Join Date: Aug 2012 Posts: 199	Technical support yes, not out of warranty part advice, they will not send me the part I need or even guess which part it is , they can't , it's against health and safety guidelines, They will only point me in the direction of an authorised agent, they will probably confirm over the phone that it needs a new board , but they won't send one out, they can't by law. I just need to confirm if it's the main PSU board so I can go on flea bay and buy one for a Tenner and replace it.

18-01-2015, 10:40	#8
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by Deacon1972 What are you on about? You call 0844 844 3899 and ask for technical support. I actually called them on Friday regarding the 65AX902 4k TV. That would be EXTREMELY rare, what kind of 'technical advice' did they give you - I suspect you were only talking to a CS, not an engineer in technical.

18-01-2015, 10:48	#9
Deacon1972 Guest Join Date: Feb 2008 Posts: 8,103	Quote: Originally Posted by Nigel Goodwin That would be EXTREMELY rare, what kind of 'technical advice' did they give you - I suspect you were only talking to a CS, not an engineer in technical. What do you mean " extremely rare"? I've contacted their tech team on numerous occasions, as I have Denon, Onkyo (Genserve), Pioneer, Optoma. The call on Friday was in connection to their Remote 2 app and calibration, the question was answered by a guy in technical support.

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Panasonic 11 led flashes