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Conditional forwarding from another mobile network to iPhone 6 Plus on another networ |
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#1 |
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Join Date: May 2008
Posts: 150
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Conditional forwarding from another mobile network to iPhone 6 Plus on another networ
I have an issue with conditional forwarding from another mobile network (o2) to my new iPhone 6 Plus on the Three network
Unconditional forwarding i.e. all voice calls the divert works fine and the call to the o2 number arrives immediately on my iPhone on the Three network. However if I set a conditional forwarding i.e. forward if not answered after x seconds, if out of reach or if not available the call will does not arrive and you get call disconnected tone as if the call has been rejected. I initially thought this was problem with o2 but have disproved this as conditional forwarding to other numbers mobile and fixed line works as expected. I then suspected the Three network but have disproved this as I have successfully set conditional forwarding from the o2 number to another iPhone 5 on the Three network. All I can think is the iPhone is somehow rejecting the call on conditional forwarding? It works fine on unconditional forwarding though. The o2 number is not blocked on the iPhone which makes sense as it would affect unconditional as well as conditional. Totally miffed anyone else experienced an issue like this and any pointers as to what could be causing the issue? iPhone 6 Plus, iOS 8.1.2 |
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#2 |
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Join Date: Mar 2000
Location: This forum
Posts: 3,392
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Quote:
Totally miffed anyone else experienced an issue like this and any pointers as to what could be causing the issue?
Forwards of any type should be done by the network, so for some reason O2 aren't - might be a network fault. |
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#3 |
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Join Date: May 2008
Posts: 150
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Quote:
Have you tried your O2 SIM in another (non iPhone 6) handset when setting the conditional forwards?
Forwards of any type should be done by the network, so for some reason O2 aren't - might be a network fault. |
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#4 |
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Join Date: May 2004
Location: Reading
Posts: 27,916
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I'm tempted to ask how the iPhone could possibly differentiate between a call diverted on an "all calls" divert or a call diverted on a "no answer" divert. I would have thought they would look pretty much the same to it? Would they even be much different to a direct call to the phone?
If you set up a working divert to a phone you can see responding is there any difference in the displayed number between the two types of divert? The only thing I can think of is a no answer divert appears on the recipient phone as withheld or something like that and the iPhone is set to reject number withheld calls. |
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#5 |
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Forum Member
Join Date: Jul 2007
Posts: 3,993
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I've just tried to replicate your problem, I have a Nokia 2630 on O2, I set a divert to my iPhone 6 using the divert if not answered and then rang it from another phone. It rang the 2630 for the set 15 seconds and then successfully diverted the call to my iPhone 6 which rang as normal.
The problem is unique to you, it would seem. What format did you enter the number in for the divert? Just FYI, I just used 079xx xxxxxx as the divert number. |
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#6 |
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Join Date: Apr 2013
Posts: 1,662
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Can you confirm the conditional diverts to that number do indeed get setup correctly for voice at a network level? To do this use the following queries:
*#61# (and press call) for unanswered *#62# for unreachable *#67# for busy |
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#7 |
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Forum Member
Join Date: May 2008
Posts: 150
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Quote:
Have you tried your O2 SIM in another (non iPhone 6) handset when setting the conditional forwards?
Forwards of any type should be done by the network, so for some reason O2 aren't - might be a network fault. Quote:
I've just tried to replicate your problem, I have a Nokia 2630 on O2, I set a divert to my iPhone 6 using the divert if not answered and then rang it from another phone. It rang the 2630 for the set 15 seconds and then successfully diverted the call to my iPhone 6 which rang as normal.
The problem is unique to you, it would seem. What format did you enter the number in for the divert? Just FYI, I just used 079xx xxxxxx as the divert number. 07xxxxxxxx and E164 +447xx xxxxxx |
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#8 |
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Forum Member
Join Date: May 2008
Posts: 150
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Quote:
Can you confirm the conditional diverts to that number do indeed get setup correctly for voice at a network level? To do this use the following queries:
*#61# (and press call) for unanswered *#62# for unreachable *#67# for busy |
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#9 |
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Forum Member
Join Date: May 2008
Posts: 150
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Just physically turned the iPhone off to test again:
Unconditional divert (immediate divert) goes immediately to my 3 voicemail as expected. Conditional divert (if not answered after 5 rings) rings for 5 rings on the o2 mobile then you get call rejection tone. As the conditional divert works to other numbers including other numbers on 3 I am now even more miffed! If the iPhone is off it can't reject it.
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#10 |
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Forum Member
Join Date: Apr 2013
Posts: 1,662
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Quote:
Not sure what to do here?
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#11 |
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Forum Member
Join Date: Jul 2007
Posts: 3,993
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Quote:
Just dial the numbers as posted. They are queries for all the conditional diverts and you'll get the results back on the screen. Look at the ones for voice and see if it says it diverts to the number you want. They are a check to see if they're setup correctly.
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#12 |
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Forum Member
Join Date: May 2008
Posts: 150
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Quote:
With a Nokia like the OP has you can also go into the call divert menu and just click "check status".
Just diverted after 5 to another number all ok........ ![]() ![]()
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#13 |
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Forum Member
Join Date: Jul 2007
Posts: 3,993
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Quote:
The codes don't seem to work but I have been checking it with 'check status' and it says its fine.
Just diverted after 5 to another number all ok........ ![]() ![]() ![]() I'll have a look for a Three nano sim for the iPhone and try it with that if you like. |
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