[Doghouse Riley]

This may have been raised before.
Having bought a new HDR-2000T, to replace my old 9300T, for a second TV, a Panasonic Viera in a different room to our main set, I couldn't get the wifi to work. Virgin weren't much help and suggested using an ethernet cable through a pairing device and the ring main (more cables!)

A phone call to Humax produced this instant e-mail response, so it must be a common problem. It's working fine now.


Thank you for contacting Humax Support.

If you are having issues connecting your Humax Box to the Network, internet or On Demand Players then please take the following steps:

Turn the Humax Box off at the mains.
Turn the modem/router off at the mains for 5 minutes
Then turn the modem/router on at the mains
Then wait 5 minutes and turn the Humax Box On
This should enable the box to have full access to the internet

If after performing these steps and you do not have access you will need to add your Humax Box in your modem/router as an exception with full access in your security settings.

You will need to ensure that the following ports are opened on your router for the Humax Box.

HTTP: 80
HTTP: 8080
SSL: 443

If you are not seeing the router/hub and cannot connect then the issue can be caused by the default WiFi encryption protocol on the router. Make sure that the Hub is set to "WPA" auto or "WPA-PSK"(Tkip). If the box is unable to connect then you would need to try the router on WEP temporarily to rule out any WiFi security issues.

You may need to have your ISP walk you through through the process of changing either the port information or the WiFi protocol.