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Dumping EE |
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#1 |
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Forum Member
Join Date: Dec 2011
Posts: 1,095
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Dumping EE
Will you dump EE when they are bought by BT?
I've been having problems with EE customers services for the last few weeks ... are they lower their standards to those of BT in preparation for the sale? |
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#2 |
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Forum Member
Join Date: Mar 2014
Location: Lincoln
Posts: 577
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Nope, only just signed up. Moved from Three. Used a dan and phil same and seems the same if not better everywhere I use it.
I evaluate whenever a term ends, I never get loyal. If in 12 months EE are shite i'll move. |
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#3 |
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Forum Member
Join Date: Jun 2008
Posts: 533
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I will if they are no longer suitable for my needs but not just because they have been bought or merged with anyone whether it's BT or not. Why would you?
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#4 |
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Forum Member
Join Date: Apr 2011
Location: Totnes, Devon
Posts: 6,694
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Yeah, loyalty gets you nowhere these days...
Oh, except for my 10% discount. Mind you, I appear to have had to go 18 years to get it. Hahaha Not so sure I want "BT 4G" on my status bar though.
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#5 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Just don't do it over text message. At least be man enough to do it face to face.
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#6 |
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Forum Member
Join Date: Oct 2004
Posts: 14,646
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I think that based on my more recent EE CS experiences, that if they adopted BT practices it'd be a step up.
Cancelling my BT landline (and moving it to another company) was bliss - about 10 minutes holding and speaking to someone, then a follow up call to get a cheque for the remaining balance. Compared to cancelling EE (where I waited an hour to speak to someone who then claimed to say that my date of birth was not what I said it was, computer says no, goodbye - and even going into an EE store is pointless), it was a piece of cake. |
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#7 |
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Forum Member
Join Date: Apr 2005
Location: Scotland
Posts: 4,966
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Unlikely. They will stay 4G market leaders for some time and I doubt this will change if BT buy them over. The biggest issue is have is if they muck about with call centre locations as I despise Three's & BT's overseas customer service, you never can anything done. Best way to lose custom and saved only a little.
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#8 |
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Forum Member
Join Date: Jun 2008
Posts: 16,705
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I'm in contract until the end of the year so I will decide then.
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#9 |
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Forum Member
Join Date: Oct 2012
Posts: 466
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Quote:
Nope, only just signed up. Moved from Three. Used a dan and phil same and seems the same if not better everywhere I use it.
I evaluate whenever a term ends, I never get loyal. If in 12 months EE are shite i'll move. |
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#10 |
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Forum Member
Join Date: May 2008
Posts: 139
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Quote:
Unlikely. They will stay 4G market leaders for some time and I doubt this will change if BT buy them over. The biggest issue is have is if they muck about with call centre locations as I despise Three's & BT's overseas customer service, you never can anything done. Best way to lose custom and saved only a little.
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#11 |
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Forum Member
Join Date: Apr 2005
Location: Scotland
Posts: 4,966
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Quote:
The last few times I have called EE (about 6 months ago) I was put through to an Indian call centre.
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#12 |
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Forum Member
Join Date: Apr 2011
Location: Totnes, Devon
Posts: 6,694
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150 on EE business often goes through to Scotland It seems.
The last Lady I spoke to had a lovely soft accent. I could have talked to her all day! ![]() Or perhaps the English call centres are full of Indian and Scottish people Haha EE business support is always excellent. That particular Lady spent ages trying to find out if my signal box could be set to blacklist my Huawei router SIM (or whitelist my mobile number). She even called back to tell me they no longer could. Didn't solve my problem but I felt they actually cared. Better still once I'd explained, she fully understood why I didn't want my router logging into my signal box and she even seemed perplexed that there wasn't a solution. EDIT: WC or 4G will solve the problem of course EE...... hello?? |
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#13 |
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Forum Member
Join Date: May 2008
Posts: 139
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Quote:
Are you sure its not just an Indian in a British call centre as I've never been put through to one using 3,3..
The story below is from February 2014. It says that EE are bringing 1000 CS posts back to the UK over the next 2 years for more technical calls. But they will still retain some CS functions in India. http://www.dailymail.co.uk/news/arti...l-centres.html |
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#14 |
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Forum Member
Join Date: Apr 2011
Location: Totnes, Devon
Posts: 6,694
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deleted
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#15 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
deleted
Don't worry Devon, your secret is safe with me! ![]()
Spoiler
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#16 |
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Forum Member
Join Date: Jul 2007
Posts: 10,880
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I moved to EE a couple of months ago, due to Three becoming very slow and congested. O2/Vodafone aren't a credible alternative at the moment due to their poor data coverage, so EE is the best option for me. I'm not too bothered about who owns it.
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#17 |
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Forum Member
Join Date: Apr 2011
Location: Totnes, Devon
Posts: 6,694
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Quote:
I saw your really really racist post against Indian call centre staff before you deleted it.
Don't worry Devon, your secret is safe with me! ![]()
Spoiler
I might be a southern Tory white boy from a farming background but I don't have a racist or homophobic bone in my body and proud of it Good post though... good post....... I need to lie down now...
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#18 |
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Forum Member
Join Date: Mar 2014
Location: Lincoln
Posts: 577
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Quote:
I moved to EE a couple of months ago, due to Three becoming very slow and congested. O2/Vodafone aren't a credible alternative at the moment due to their poor data coverage, so EE is the best option for me. I'm not too bothered about who owns it.
o2 is credibleish around where I live, vodaphone may aswell not be a thing (no idea why they have a store here, their service is poor). What are your thoughts on EE over three? |
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#19 |
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Forum Member
Join Date: Mar 2000
Location: This forum
Posts: 3,392
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Quote:
The last few times I have called EE (about 6 months ago) I was put through to an Indian call centre.
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#20 |
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Forum Member
Join Date: Jan 2012
Location: London, UK
Posts: 8,759
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Quote:
GOOD GOD MAN, DON'T DO THAT TO ME.You had me really worried there for a second. I thought I'd typed something that had been misunderstood as I couldn't remember what it was, then I realised I'd deleted it coz the previous post had been edited and mine didn't make sense Haha
I might be a southern Tory white boy from a farming background but I don't have a racist or homophobic bone in my body and proud of it Good post though... good post....... I need to lie down now... ![]() It was a good post though.
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#21 |
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Forum Member
Join Date: Apr 2011
Location: Totnes, Devon
Posts: 6,694
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You are awful, but I like you!!
![]() (private joke for anyone who's not seen the Dick Emery post : ) EDIT: Or is not an old git!!! Hahahaha |
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#22 |
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Forum Member
Join Date: Oct 2014
Posts: 130
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Quote:
Definitely in India. I was trying to port a number from Orange to EE, and it kept failing. I made about 10 calls to EE and 10 to Orange over 3 weeks in August. Orange CS were British, and every EE call was Indian.
The story below is from February 2014. It says that EE are bringing 1000 CS posts back to the UK over the next 2 years for more technical calls. But they will still retain some CS functions in India. http://www.dailymail.co.uk/news/arti...l-centres.html I agree, whenever I've called it's always been India. The only time recently that I have spoken to someone English was when I was put through to the second level support as the first level were unable to help. |
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