I bought my son a Titan 2 Hipstreet for Christmas from Carphone Warehouse, 3 1/2 weeks ago it went faulty, Carphone warehouse refused to help and told me to ring the Manufacturer. So I rang Hipstreet and after a real hassle sending attachments etc to prove I had warranty, they agreed to have it back for repair.
I sent it in recorded delivery and they got it the next day, a signature online showed it had been signed for.
I was told on the phone the repair would take no more than two weeks and it's been over 3 and I haven't had my tablet back. I have sent several emails to them and they have not responded to any of them. I have also tried to call them and it says their offices are shut, even though it's midday in the week when I have called them.
Is there anything I can do?
I sent it in recorded delivery and they got it the next day, a signature online showed it had been signed for.
I was told on the phone the repair would take no more than two weeks and it's been over 3 and I haven't had my tablet back. I have sent several emails to them and they have not responded to any of them. I have also tried to call them and it says their offices are shut, even though it's midday in the week when I have called them.
Is there anything I can do?