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Help! - T-Mobile charged me double twice after cancelling! |
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#1 |
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Forum Member
Join Date: Jul 2013
Posts: 185
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Help! - T-Mobile charged me double twice after cancelling!
So I was disappointed with T-Mobile's coverage for the past few months and my renewal date was on the 26th January, so last month, I called and asked for a PAC code for myself and my son. We then switched over, last week, to another network but I was surprised to discover that T-Mobile have charged us £35 two weeks ago and £38 a few days ago (normally our monthly bill is £17.34, with both accounts under my name). So not only have they charged me twice but they charged roughly double the amount.
What is this that I got charged, we switched over before my contract end date and also told them in advance that we leaving.
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#2 |
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Forum Member
Join Date: Jun 2006
Location: London
Posts: 391
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Call t-Mobile and ask?
What exactly do the charges on the bill say they are for? |
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#3 |
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Forum Member
Join Date: Feb 2014
Posts: 248
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Quote:
So I was disappointed with T-Mobile's coverage for the past few months and my renewal date was on the 26th January, so last month, I called and asked for a PAC code for myself and my son. We then switched over, last week, to another network but I was surprised to discover that T-Mobile have charged us £35 two weeks ago and £38 a few days ago (normally our monthly bill is £17.34, with both accounts under my name). So not only have they charged me twice but they charged roughly double the amount.
What is this that I got charged, we switched over before my contract end date and also told them in advance that we leaving. ![]() Is there a minimum notice period i.e. 30 days and is there any early termination charges if you port before the minimum term ends ? You may have been billed for the notice period plus an early termination charge if you ported whilst in minimum term but that's just a guess. |
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#4 |
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Forum Member
Join Date: Jul 2013
Posts: 185
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Quote:
What type of contract do you have with T-Mobile with reference to "my renewal"date" i.e. is that when the minimum term ends ?
Is there a minimum notice period i.e. 30 days and is there any early termination charges if you port before the minimum term ends ? You may have been billed for the notice period plus an early termination charge if you ported whilst in minimum term but that's just a guess. |
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#5 |
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Forum Member
Join Date: Dec 2001
Location: Hampshire
Posts: 8,090
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Quote:
It was a 12 month contract and I did get in touch with them before 30 days just in case there was a minimum notice period, and after getting the PAC code a month before the end, we ported our numbers across.
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#6 |
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Forum Member
Join Date: Jul 2013
Posts: 185
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Quote:
I think you need to actually port once the contract date has passed, so if your contract expires on say Jan 30th, ask for the PAC on Jan 2nd (which is giving them 30 days notice), but don't give the PAC to the new network any earlier than Jan 29th ? It's all rather tight, because the PAC would expire on Feb 1st. Don't know if you have to give it the new network within 30 days, or the entire port process has to be complete within 30 days ?
This appears like some kind of trap, whereby I would have been charged in advance before using my PAC, which I would have had to use before the date anyway or risk having my PAC expire and my contract renew. |
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